Boutique Hotel H10 Big Sur - Adults Only vs Similar Hotels

Some rooms are small and showing age, with some noise issues reported.

Rooms were generally well-maintained, but there were mentions of missing chairs.

Mixed: some apartments are spacious and comfortable, but others are dated (old kitchen furniture), beds described as uncomfortable by some guests, and many rooms lack air conditioning.

Mostly positive: many guests praised room size and equipment, though some reported wear and maintenance issues (holes in walls, leaks, scaled showers) in certain apartments.

The hotel was clean and the reception area was welcoming, but reports mention some issues like noise.

Overall cleanliness was noted as good, with specific mentions of room cleanliness.

Mixed reports: several guests praise general cleanliness, but serious negatives noted (bed bugs in beds and curtains, and at least one report of a dirty bathroom on arrival).

Mixed: several guests reported scaling in showers, inconsistent housekeeping (missed cleanings during multi-week stays) and an incident with a blocked WC that was fixed; others found rooms in acceptable condition.

Well-located near the beach and other amenities, with nice views.

Location was mentioned positively, although there were some concerns about noise from the surroundings.

Very good — repeatedly described as excellent and very close to the beach; convenient for holiday stays.

Very convenient and well placed (close to airport, good views when paid upgrade) but noted as hilly and with occasional parking difficulties in the evenings.

Staff were noted to be very friendly and helpful throughout the stay.

Staff were frequently described as friendly and helpful throughout multiple reviews.

Generally positive: multiple mentions of very friendly and helpful reception staff and prompt assistance (early check-in, baggage storage, vouchers), though one guest reported an unempathetic response to complaints.

Generally strong: multiple mentions of helpful and friendly staff who resolved issues quickly; some isolated negative notes about rushed breakfast staff.

Good buffet breakfast, although some concerns about quality and crowd.

Breakfast was consistently praised as excellent with a wide selection.

Average to below-average: breakfast described as pleasant but repetitive; buffet food could improve and policy on drinks with half board disappointed some guests.

Weaker area: multiple complaints about buffet changes, cold hot food and breakfast machine issues; some guests found the breakfast service rushed and poorly stocked at times.

Amenities included a pool and gym, but the pool was small and overcrowded.

General amenities were praised although some limitations were noted regarding the pool and gym.

Strong offering: multiple pools, tennis courts, mini golf, solarium and sports facilities; however some pool closures/management issues and entertainment is modest.

Strong: praised pool, entertainment (though one guest noted a decline), shuttle service to the beach, lifts and a range of on-site facilities.

Price was seen as somewhat high given the issues with room quality and amenities.

Some reviews indicated the price was a bit high for the offered amenities.

Moderate value: some guests appreciated the stay, but extra charges (AC remote deposit, iron/safe fees) and drinks not included with half board lower perceived value.

Generally perceived as good value by many guests, though a minority felt a paid experience did not meet expectations.