Fes Marriott Hotel Jnan Palace vs Similar Hotels

Room condition was satisfactory; facilities were good.

Several guests report dated rooms, old furniture, issues with air conditioning, mould in bathrooms and other maintenance problems.

Mentioned old and outdated rooms, but also some positive comments.

Some reviews mention the rooms are outdated and need refreshing.

Standard quality for this hotel tier

Mixed reports: some guests found the hotel very clean and tidy, while others reported poor room cleanliness, presence of ants and inconsistent housekeeping.

Multiple mentions of cleanliness issues and dirty surfaces.

Negative sentiment regarding mold and outdated amenities.

Great ambiance with a good location within Fez.

Frequently highlighted as a strength: strategic/central location with easy access and parking options.

Good location noted in reviews.

Multiple mentions of the good location and proximity to city attractions.

Staff were friendly, attentive, and provided excellent service throughout.

Generally strong: many reviews praise the staff as attentive, friendly and helpful; isolated reports of a rude receptionist and some language limitations.

Overall positive comments about friendly and professional staff.

Many reviews highlight friendly and helpful staff.

Food was delicious with great variety and local flavors.

Breakfast receives mixed feedback: some guests praise it as generous and very good, others find it repetitive or mediocre.

Breakfast quality has to improve; overall food quality is good.

Breakfast options were criticized in some reviews.

Amenities were up to standard for a hotel of this tier.

Mixed amenities: gym equipment and some facilities (hammam) are reported broken or inadequate, but spa/massage service and parking were positively mentioned.

Pool and parking are positive, but some amenities like breakfast criticized.

Mentioned as aged and in need of upgrades.

Quality of food and service made it worth the cost.

Perceived as good value by many guests (several explicitly note favourable quality-price), though some expected higher standards for a 5-star property.

Perceived as overpriced relative to expectations.

Generally seen as acceptable value despite some shortcomings.