Beverly Hotel Batam

Friendly staff

Nice place to stay and convenient

Nothing

Neat

Location

Tak ada paip untuk basuh berak.

Environment

No pipe

Front desk staff Cindy was amazing and treated guest in superb way. Kudosto her

The aircon was set at 26° which is quite warm and i couldnt set it manually..Being paid for the room which is quite big,the aircon should be able to set manually and not being set up.. The room needs to be inspected thoroughly before releasing to the guest as such the experience i had the fridge either was faulty or the thermostat have been adjusted to zero..thus the fridge was not even functioning..Rest,is all good..

Gym and spa krn sy suka ngegym

Semua sy suka ,cuman tlpnnya tdk berfungsi.and klau bisa ada swimming pool

location is good and calm.

no comments

Thumbs up to Rossa who upgrade our 3 rooms with view, n gave very friendly service n explanation as we had missed out on reserve the rooms with breakfast. Good location n clean rooms, will keep in mind when our visit to Batam in the future.

Seems like the toilet walls not being clean properly as some does look slay when touch.

Their staffs very helpful n friendly.

Nil

Towel need to change

The bed is just nice not too hard or too soft but only provide one pillow each for two single bed only give one extra in the cupboard.

The towels look old . color not as white .

The staff were welcoming, warm, friendly and patient, and the location of the hotel was good. Generally the lobby and restaurant were neat and clean. Breakfast was basic and the food was acceptable. Overall could be better.

Firstly, we booked this hotel as it stated that it had a pool - we were disappointed to find that the pool was devoid of water and there was no notice or anything about the facilities being under maintenance or works. During check-in at about 3.45-4pm, our rooms were not ready. The rooms we selected were non-smoking, but the whole of level 3 reeked of cigarette smoke from the moment we exited the elevator. The rooms were basic, furniture looked worn, bathtub had stains, hair and cracks in the surface. The towels provided were clearly old and worn out as they were greyish-white. We found bugs in the sink, the room smelled musty, the carpet looked so bad we didn't want our feet to touch it. There were room slippers provided, however they were not even packaged and didn't look sanitary...so we wore our own slippers in the room. The facilities did not meet the standards of a 4-star hotel.

Comfy room

Need a window that can be open up for fresh air

Hotel is good

There is nothing good about this hotel. I made a serious complain on 27th morning and noon, after that I discovered they change all the pictures to their current images. Means they put up lovely pictures to conned travelers to buy their rooms. This is totally a disaster for my holiday!

There is nothing closed to what I saw online, reached there was totally junk! I complaint to front desk all the rooms are same, toilet wooden doors rot, no hair dryer, pillows are stained brown color, pillow covers are yellowish washed. Carpet was rip here and there, curtains are full of dirt. I checked out the next day though I have paid for 2 days. Wasted my time and my holiday hope.

yes nice

Biliknya selesa banget, staff sangat friendly and helpful. Lokasi hotel juga sangat strategik, dan tidak sibuk (bagi orang yang mahukan ketenangan)

Location

Housekeeping was very bad, mattress with stains, bathtub with cigarette marks

Receptionist so good Sindi roro Yulia

Nothing Everything s good

Good customer service from Roro, Cindy and Yulia, thank you for being patience and lovely!

A little old and outdated

Good and value for money ,thankyou for cindy dengan yuri because assist me wery well

Only the spa

1. Clean the room without notice to customer or without customer instruction as while I was just going for breakfast then when I go out the request to clean the room was not done when i.come back at night 2 have to pay for additional towels??? 3 Request a king size bed and shown a king size bed but when agreed to switch was given a queen size one and told us that they only has queen size 4. Location far from other facilities and malls, etc

A bit old looking and not much upgrading

Room, FO sindi

Nothing

Mr. Yuli the front lobby door man was excellent, friendly & always smiling. Keep up the good job.

Nil.

The room was very comfortable and spacious, offered at an affordable price. The location is also strategic, close to all major malls and easy to get a GoCar

Customer service could be improved

classic hotel... gd bfast... surrounded by foodie outlet till 4am

i jz wonder ds kind of hotel do not hv bathtub inda rm bathrm tap loosen n shaking

Mostly room was good. Spacious. Since requested smoking room, I got upgraded without charges. Well helpful staff, especially yulia

Restaurants in walking distance.

Satisfied

The room is spacious & clean. The bed is comfortable. The staff were very friendly and welcoming.

A surprise that a 4 star hotel does not have a hair dryer whereas most of the hotels have. The breakfast is so limited options.

Room is really nice and for the price, hard to beat

Nothing.. All good

The one and ONLY good thing about the Hotel was the price was acceptable and fast check in

I frequent to Batam for work and leisure purpose. First time trying this hotel and it’s a big disappointment. This will be first and the last time staying in this hotel. As per my privilege booking package, its clearly stated in the booking document that we are allowed for late check out but during checking in, the reception denied our late check out privilege even when we showed them the booking document mentioning a late check out is included. As we booked a non-smoking floor, the moment the lift door opened at our level, the whole floor was so full of strong cigarette smell all the way to the room! The room interior was very old and run down and there were a lot of stains marks all over the room and toilet. The most ridiculous part is when we requested for additional blanket and It cost 100,000 rupiah!! If you request for pillow, it will cost you 50,000 rupiah per piece!! I have been staying at more than 15 different hotels in Batam and this is my first ever experience of this items being chargeable. The hotel lift is the worst, when the lift reached your level, it will always be full of people especially during morning breakfast, I can only board the lift on my 6th attempt. During checking out, I can only board the lift on my 5th attempt. Imagine the wait and time wasted just to board the lift. Breakfast was horrible, the area is too small to accommodate hotel guest. A lot of guest has to wait for seats and no staff was available to clear the tables. There were not much variety of food, only basics and food was scarce. Food top up was tremendously slow. I can see a lot of frustrations from the other guest. My kids were devasted when the swimming pool were under renovation during our stay. This was not highlighted in the hotel booking system. I thought we were just unlucky that we came during the renovation period. To my surprise, looking at previous guest review, the swimming pool was already under renovation for more than 2 years and nothing changed.

Room is spacious and location quite near to city centre and there are some food place nearby like local noodle, Pizza hut, others. Hotel staff is polite and helpful. Since I booked the hotel without any cc confirmation, they called fo confirmation on the day before I arrived.

Room phone is not working, so I could not call reception or other service from the bedroom. Room lighting switch is not convenience. All the switch is only at the bed side table, so all the lighting need to switch off and on from the bed. Sometime needs to switch on the light at bathroom or light at the entrance door we need to go to the bed For hotel food, the fried rice I ordered for dinner the rice is to wet.

Location and very co-operative staff make this hotel value for money

Cooperative staff

For the price paid, it was excellent, room is big n clean. Staffs are friendly.

Hope to have more facilities such as swimming pool(useable by public) and gymnasium

To fix faulty powerpoint

staff were friendly, location is ok, breakfast is as per what you paid for

1. there were smoking and non-smoking rooms that were separated by different levels but you can still smell smoke in the hallway of non-smoking floors 2. towels and bedsheets and pillowcases and basically all linen were so old and stained yellow and especially the towels had that smell of laundry not dried enough 3. they only provided 2 body towels per room, not even a single face towel and when we asked if we could have an extra towel, we were told it would cost us 150k...

It friendly reception and and security by name haref it nice guy and friendly helping hand

Location good

Good

Good

The aircon no cold at all

Only why must they took off the swimming pool pls put back it

Nil

For the price all was okay but can be better. Smells very nice when open room. They reli spray a tonn of perfume lol. Why im still okay was since i just spend for sleep from 10pm to 7am, i guess honest review i feel just ok else, i could get better 3 atar botel. Tks

No neaby mini mart, toilet could use more towels than just 2 bath towels & 1 floor towel. Improve on cleaning edges in toilet. Pillows can change as its thin and stains w/ cover pillow. Mine should be bathtub but i get shower, and its connecting room. I can cearly hear next door snoring omg.

Friendly staff and easy check in and check out procedures. Also, immediately added one extra bed upon request. Satisfied.

Breakfast - most of the food finished when arrived at about 8.30am.

The staff was very helpful. Always smile . Room very.clean.

None

I am very happy and all the staff are very nice and the best part is that the check in is very fast I love it, thank you to all the staff

None

The rooms were clean and spacious. The surrounding were not noisy and busy which was very important for hotel guests to have a good rest and enjoy our holiday. The elevator was fast and clean too. The hotel manager managed to fulfil our request for connecting room.

So far so good although there is room for improvement such as to supply more varieties for breakfast such as pastries, more desserts and other asian delicacies. The dishes were delicious but lack of varieties. Should provide better choices of Tea

Air Conditioner and Water heater. Overall cleanliness.

400,000 juta without breakfast.

The location was good. Near the places we planned to go.

There's no bidet in one of the rooms. There are cockroaches in the rooms and a big one at level 3 of the hotel. The maintenance was very³ poorly maintained. The hotel room, bed and the pillows were very dirty. The lighting in the room was very dim. Definitely not recommended.

Me and my fiance didnt expect the hotel would be that good, we were welcome from the front door very nice, checked in time less than 3 minutes which was so great.. the room itselve truly confy and the best part of our trip, the front desk free upgrded our room and againn its more than we could ask especially on that day our very moment with my fiance, soo yeaa Beverly hotel are lovely....

All of the item

Get more food

I didn't had the breakfast there

They claimed room was cleaned but it had baby roaches running around. Bad odour. When change to another room it was roach free but there was a lizard

Value for money

Apart from onw of the room i booked doesnt have a mini fridge, everything else was great. The staffs are nice snd property is clean.

The staff were very friendly and welcoming. The hotel was a little run down but it's comfortable.

Tbh, the lobby could've had better decorations.

The room is big n clean.

Asking for extra pillow the hotel charge us 1 pillow for 50,000rp.