Higher Trapp Hotel vs Similar Hotels

Mixed: rooms in the annex described as spacious but somewhat dated and in need of updates (scratched furniture, broken fixtures, loose paving slabs outside).

Room was lovely, though noise complaints were made due to events.

Rooms were generally noted to be comfortable, but some mentioned the need for improvements.

Rooms described as clean and comfortable but issues include distance from reception, no lifts, tired public areas and some refurbishment work.

Issues reported: clothes left in drawers from previous guests and empty toiletry dispensers in some rooms, indicating inconsistent housekeeping.

Clean and comfortable, with some remarks about frayed towels.

Specific sentiment from text indicated that cleanliness was praised but there were minor issues mentioned like dust on the walls and cracks.

Multiple reviews praise clean premises, bedsheets and bathrooms; described as 'Clean and spacious'.

Very positive: beautiful views, attractive grounds and gardens, good for weddings and special getaways; large car park noted.

Perfectly placed for visiting family, with nearby amenities.

Guests appreciated the location's convenience for accessing family and other amenities.

Location noted as a pro in one review, but an 'exit road' complaint and rooms being distant from reception temper the score.

Mixed but generally positive: several reports of understaffed reception/bar and slow service, yet multiple mentions of friendly, attentive staff (special mention of 'Grace').

Staff were great and very friendly; mentioned being overwhelmed during events.

Multiple reviews praised the staff's friendliness and helpfulness.

Reception described as cordial with easy check-in and checkout; overall service comments are positive.

Strong positive sentiment: multiple guests described the food as first-class and praised meals; some breakfast service/variety issues and an oily curry instance noted but overall very good.

Breakfast was praised as brilliant with attention to detail.

Guests expressed mixed feelings about the quality of the continental breakfast and buffet style.

Breakfast specifically called 'underwhelming' — food/B&B offerings appear below expectations.

Inconsistent: food and bar offerings generally good, but reports of missing in-room items (no milk portions), empty bathroom dispensers, and occasional shortages (cups, cutlery) at breakfast.

Amenities were good, but noise from events impacted experience.

Amenities were suitable for guests' needs but some specific services could improve.

Spa/pool and health suite are positives (included in price) but several comments cite facilities closed due to building work, a broken TV and ongoing refurbishment.

Perceived as overpriced by some guests given the front-of-house and maintenance shortcomings, despite occasional all-inclusive deals.

Some guests felt it was pricey given the experience disruptions.

There were mentions of better options for breakfast at a lower price elsewhere.

Described as 'did the job considering the cost' — generally acceptable value given the price and offerings.