Shangri-La Mactan, Cebu

Service was excellent and the staff were the best. Friendly, helpful, polite and happy to go out of their way to assist you. Food was top class and entertainment was nothing but best.

Nothing

The receptionist was attentive and helpful with an impressive receiving area. Dinner buffet was delicious and worth the money. Room was bit outdated and noisy but it didnt affect the cool and relaxing ambience I experienced during my stay.

Great breakfast,many choices,nice beach

Nothing

I loved everything about this hotel. From the spacious and clean rooms to the excellent 24-hour room service, everything was wonderful. The restaurants were amazing as well, and both breakfast and dinner were delicious. The restaurant staff were incredibly friendly, attentive, and professional. Overall, it was a fantastic stay, and I would definitely recommend this hotel!

could use a renovation. hallway carpets were a bit old and looked untidy. for the price you pay, should look better

員工面帶笑容，友善、禮貌、有耐心。

浴缸漏水

Clean and comfortable

None

The beach was great and the amenities within the property were amazing. Staff were very welcoming and helpful. Poolside and beach side restaurants had great food and drinks.

Restaurant for breakfast was very crowded. Food was great but could not enjoy because of the sheer number of people coming and going around you.

It’s great place all round. Pool beach and food all awesome

Very beautiful property and staff very helpful. Very easy to upgrade my rooms and it was very nice place to stay with my mom and 2 teens and husband. Very relaxing and breakfast buffet is beyond amazing.

Dinner buffet was not as good as the breakfast buffet. Not as many choices as the breakfast buffet and included drink choices were also less.

great breakfast buffet, beautiful ocean views, gorgeous pool!

We wish we had stayed longer...will definitely stay again. thanks

The beach, service and rooms are outstanding. Not the most modern Shangri La I visited. The Shangri La in Colombo, Sri Lanka is also one of my favorites but the beach area in Shangri La Mactan is just outstanding and worth a stay.

Nothing - keep up the good work.

広くて、とっても綺麗でした。

チェックイン時に10000ペソで大きくて綺麗な部屋にグレードアップができると言われて、承諾したが、海がほぼ見えず結構残念でした。 それと二泊したのだが、清掃入りませんでした。

food ,beach, pool ,most importantly the Staff

no complaints

Clean, comfortable

Expensive compared to other hotel

الإفطار جيد ومنوع. طاقم العمل متعاون جدا. الغرف مريحة.

المطاعم كانت غالية جدا. البحر كان غير صالح للسباحة.

Shangrila Mactan worst Hotel 103k pesos for 5 days Grabe worst hotel not because of the service but because of the hotel itself. Service is good people are warm and the beach are nice. I understand that this hotel is well loved by family kasi theres a lot of activities for the kids. Lots of pool, playground, nice beach perfect for the kids. I feel like theres molds on the walls. Food is just ok and expensive lalo na in room dining and also utensils and glasses sa buffet parang may mga tirang pagkain hindi nahuhugasan maigi. Parang nangangati yung katawan ko sa kama. At may amoy ang mga kwarto at halls kaya dami nilang diffuser sa halls. I dont write bad reviews pero this kailangan so you dont make the same mistake. Not worth it. Not 5 star at all. I dont understand bakit daming good reviews nito sa google. Everything is old and not maintained properly. We also asked for a different room fully booked daw sila. 😵‍💫

The staff were unbelievable. Best experience we have had in a long time. Every staff member there should take a bow. We will definitely return. ✨️🩵

I should have booked a few more days.

Excellent

Add more charging points please

We hard the arnis lesson with Roderick and it went really well. He is a very knowledgeable and communicative teacher. He explained the stances clearly that my son was able to catch on fairly quickly even if he did not have prior experience. It was an enjoyable lesson. We would definitely do it again if we had more time.

The views were nice, staff were friendly and attentive and the main lobby appealing, when I eventually found it, but there were too many features below 5 star standards to deserve the rating and meet Shangri-La’s normal high standards. I was met at the airport by a hotel car: smooth and comfortable. So far so good. Arrival at the check-in lobby was, however, disappointing. It felt like a side door tradesman’s entrance and was swarming with people in beach attire. Extremely scruffy and disorganised. Check-in staff were pleasant enough, but the whole ambience felt like a 2 star budget hotel. It wasn’t until the next day that I found out that this was indeed a side entrance and that the main lobby was much nicer: I have no idea why they would bring any new guest to this location when a nicer alternative was available. I actually considered leaving immediately to find somewhere else to stay. As it was midday and my room wasn’t ready, I asked where I could get a quick lunch and was directed to the pool bar whilst I waited for my room. Nice enough location and set up for the intended speedy lunch. It was relatively quiet with about 8 other diners and at least as many waiting staff. A simple cheeseburger and ginger beer took 35 minutes to arrive from the time at which they were ordered. The food provided was truly terrible. I’ve eaten better in airports and from street vendors! Then for the SCUBA diving, which was the point of the trip. Nicely set up dive shop on site with friendly staff and competent dive guides, but the dive experience would have been better in a dirty bath tub: no fish, polluted water, sand and rocks. None of the coral and aquatic life that this venue is supposed to offer. What I’m guessing is that the crew were restricted by the strong winds in terms of dive site locations (only 15 mph actually, but safety is always top priority). However, I had been liaising with the dive shop for three days prior about the weather conditions so that I could plan equipment for the water temperature, and they didn’t mention once that the weather may be an issue in accessing decent sites. On the following day with the same conditions, they decided that they couldn’t take the dive boat out at all and would be restricted to shore diving in the “dirty bath tub”: a complete waste of time! All of this would have been entirely predictable, but they gave no indication in the days prior, when surely the weather forecast and limitations on their boat would have been known. I’d booked three back to back days of diving: clearly that was the purpose of the visit. Any reasonable person would have deduced that prior warning might be helpful, but no such luck. Having learned 10 minutes before the planned dive on day 2 that the boat would not be operating, I decided to cancel and booked a flight back out of Cebu that evening, foregoing the two remaining days of the trip! My room was clean, comfortable and fine for a three star hotel, but tired and need of uplift for 5 stars. Breakfast was mediocre, a crazy busy canteen-like buffet, with kids running around all over the place. My final interaction with the hotel before I left was a late lunch in the lobby bar. How can one go wrong with a club sandwich? How wrong was I! Again, after a long wait, a monstrosity with plastic sandwich meats, plastic bacon, and plastic melted cheese smothered in mayonnaise turned up: utterly vile. I tried, as I was hungry, but gave up after eating about a quarter of it. The only silver lining: the mango smooths was very nice and as was the waitress behind the bar. Glad to be out of the place: definitely not going back.

You pay what you paid for. I love everything of this hotel/resort. Good food, nice beach, close to the airport, clean, all in one. Definitely I’ll be back. Best resort so far I’ve been.

Wish staff accommodates or checking the needs of the customer in their restaurants. But overall nice experienced.

The resort is very lovely with a lot of amenities. We tried Chi Spa and had a nice relaxing experience with great hospitality from Lynnil, Bern and Veah, and the rest of the staff all around the resort! I even met someone with the same name as me but just different spelling at Buko Bar, Marijoy. It was a very pleasant stay!

Staff are accommodating. Inform us for furst timers to apply membership and gave us voucher for free breakfast for kids ages, 7 to 11 years old. This was a great help/ free kayaking

We had a great stay at the Shangri-La. We are a family with 4 children, there were so many activities for them! Great spa too, had an amazing treatment with Fhelma!

Shangri-la will always be our go-to hotel brand. It was such a wonderful experience and all the staff are welcoming here in Shang Mactan.

Had a lovely experience at the Chi Spa in Shangri-La, Mactan Cebu. My partner and I chose a couple’s massage. Fhelma and Jennifer were very professional, clear in their instructions and knowledgeable in their craft. I left the spa feeling new, and refreshed. Amazing customer service and would definitely schedule again on our next visit.

Fhelma & Crezelda did an amazing job on the massage . Looking forward to come back here in cebu Shang-rila.

Small shower for me but overall lovely place

Shangri-La Mactan has always been known for its exceptional hospitality, especially for Circle members. In the past, the team consistently went the extra mile, making guests feel genuinely valued. Unfortunately, my recent experience was different. It seemed that the level of service depended on the supervisor or manager on duty, which resulted in an inconsistent experience. While I understand that upgrades and special requests are never guaranteed, the warmth and flexibility that Shangri-La is known for felt missing. I hope the hotel continues to uphold the consistent, guest-centered service that has always defined the Shangri-La brand.

Lovely hotel and staff, rooms very big and clean

Nothing

The staff

None

The staff

None

I am traveling with kids with severe multiple allergies so we wanted a comfortable, low-friction experience. We want safe kids and enjoyment for us, the parents. We chose ShangRi-La Mactan because of that and stayed for a week. First, at the tides restaurant — chef Jon and chef Donny are amazing. It will be a sin not to mention them. Every morning they come to our table and ask the kids what they want. They bend over and backwards for my kids who can eat a limited amount of dishes. Thank you chefs for all the hardwork you did and you continue to do. You put in 100% daily even amidst a busy kitchen. Those do not go unnoticed. We felt safe eating at The Tides every day and I do not say that lightly. Second, we got a honeymoon couple massage at the Chi Spa. Mitzi and Tina were courteous and professional. Gave us the right amount of small talk without overdoing and gave us the silence we also needed during treatment time. We like that. The entire chi spa area is also pleasant and relaxing. A lot better than our previous Grand Hyatt Bali spa experience in Nusa Dua. Third, we love that we can leave our kids at the adventure zone while we went out to get treatments / massages. The kids love the tie dye activity, guitar painting, and they love the steep slides and the E-zone. Makes life easier for us parents to have some alone time. Housekeeping is also consistent and reliable everyday. If I am to nitpick, here are things that I think can be better: - a few more filipino dishes option and a few more european breakfast options would be good like avocado toast or salmon options - the carpet on the corridors smell and look a bit dated - the water temperature and water pressure is a bit irregular so consistency there will be nice - maybe less strict with kids wearing life vests on deeper pools as long as there is a parent there with them? (not alone of course — bec it keeps us parents also confined to kids pools constantly - more sunchairs down by the beach because everytime we go down there it is always full Overall, no hotel is perfect. We are happy to come back to ShangRi-La Mactan and we recommend this hotel to families with kids, especially those who have kids with serious allergies like ours.

The rooms I stayed in is very clean with the amenities. It has a pleasant smell were we can feel and smell a clean air of the atmosphere even the aircond.

The grounds were nice

No valet parking Very old property much nice on Mactan despite paying top dollar for the name

Well maintained. Nice beach. Nice pools. Nice calming flora.

A walk-in shower would have been nice.

Jhee Jean in Health and Spa has been very friend, caring, attentive to us. She gave us a wonderful experience as we enjoyed the Jacuzzi, Sauna n Spa. Thank You Jean. We will surely come back.

Store flotte rom, både sjø og baseng like ved.

Er noen år, så trenger litt oppussing.

Shangrila Mactan: Roderick is an excellent instructor. I want to pursue learning Arnis after I get back to NY

Perfect stay! SPA, food, environment is nice! SPA colleagues Mitzi and jenean is very good!

Beautiful location the hotel is super luxury and has everything you don’t need to leave Such a beautiful hotel staff are lovely and welcoming

Sometimes the staff made it a big deal that you are alone making me feel embarrassed or uncomfortable at times

The marine sanctuary, the facilities are excellent

Food needs improvement especially for the price point

Our son was married here and every detail was considered for the wedding and guests. I had a massage that was wonderful. Thank you to my therapist, Shynn and the receptionist, Veah. They made my experience all that I had hoped for. Sadly my husband got a kidney stone within 24 hours of our arrival. The on-site clinic was helpful in providing the ambulance ride to the hospital. They even had Janneth, a nurse, come with me on the ambulance ride. She was very caring and helpful. And they made sure I had transportation back to the hotel. I highly suggest this hotel while visiting Cebu. Everyone was attentive and kind.

とても綺麗でラグジュアリーなホテルでした。 日本人スタッフもおられ、安心できました。

ありません

I would like to say thank you to Jerel, Keshy, and Avegale. You guys are so kind and the rest of HK team thank you for making our room always clean 💕😊

Amenities and friendly staff

Beliggenhed, strand , renhed og god service.

Ikke noget

We keep coming back to Shangri-La Mactan because it never really feels like just another hotel stay. It feels familiar. Comfortable. Like being welcomed back home. This trip was no different. Ethel Reynoso made the reservation process easy from the start, thank you Ethel. When we arrived, Duff, Diego and the entire Concierge team welcomed us back in a way that immediately made us feel welcome and at home. Pyche at Tides was her usual cheerful self always smiling, always helpful. Myra in the lobby provided us the comforting welcome. Raymund at Buko Bar and Breeze continues to give the kind of service that stands out without trying too hard. Valarie in Buko bar as well, always helpful, always attentive. At Ocean Club, Sigmund looked after us so well. He was professional, positive, and always one step ahead whenever we needed something. One of the highlights for me was Chi Spa. Crizelda’s hilot was easily one of the best I have had. She has such a calming presence, and you can feel that she genuinely cares about what she does. All knots in my back and legs, gone! She truly knows what shes doing! It is easy to talk about the beach, the grounds, and the facilities here. But the reason this place stays with us is the people. Thank you to GM Dave Junker and the entire Shangri-La Mactan team. We left with full hearts again.

Loads of activities to perform in the premises.

So many hidden fees if you aren’t financially stable.

Cleanliness needs to be improved. The bathroom shower looked dated. The body wash had a bad smell

I'd like to give special recognition to **Julo** and **Sheila** for their excellent service. They were incredibly kind and welcoming at the Beach House. This was my first trip abroad, and staying at Shangri-La was already a special experience. Thanks to Julo and Sheila, my trip became even more memorable. Their warm hospitality and genuine care made a lasting impression on me. Thank you both for making my first overseas vacation so wonderful!

It’s a great property and has everything you need. Don’t really have to leave the place. But there is so much to see in Cebu. But Grab(SEA version for uber, only option in the PH) always available and very affordable.

Nothing I can mention of the top of my head.

조식이 맛있고 직원들이 친절하며 프라이빗 비치가 맑아서 물고기들이 바로 보일 정도임.

샤워할 때 녹물나옴. 필터 매일 갈아도 매일 색이 바뀜. 심각함.

The beach

The business center that don’t have equipment

食事も美味しく種類も豊富。 お部屋も綺麗でした。 またシニアハネムーンで、ベットにデコレーションしてくれてテーブルにはクッキーのプレゼントもありとても嬉しく思いました。感謝🙏です。

帰りに空港迄タクシーを利用したが、凄く割高だった。

Once again, an amazing experience here in Shangri-La, which always makes up come back every time we tour the Philippines. Staff that stood out, Lobby Lounge Bar was Alva and Nicole. Made great drinks, always check on us, and did their best to make sure we were comfortable, they got a fan to keep us cool! Ocean Club, Frank and Edison. Both Amazing. Made sure we were well taken cared of and even prepared us items that were off menu! Cowie Crow, Belle was great. Explained the menu and asked all our questions and always made sure we had water in our glasses at all times! She even toured us around and help take pictures at the restaurant and The Observatory! Staff at Adventure Zone were great as well as they took care of our kids and made sure they were entertained on their visit! Help them out with all the activities they participated in. Our shooting star of the team was Daphne from Guest Relationships. As soon as we step in to the resort till we drove away to the airport, took care of my family and I the whole time. Helped us out with our plans and gave suggestions on where to eat and gave us some tips and tricks to use around the resort! Thank you Shangri-La Staff. Can’t wait to come back and have a great time soon!

it is an outdated hotel and passed its sales expiry date but nice surroundings