Novotel Balikpapan vs Similar Hotels

Rooms are spacious and comfortable, but some aspects are outdated.

Some rooms were small and one guest reported feeling scared in their room.

Rooms are mentioned as older and sometimes noisy.

Rooms described as comfortable, modern, well-organized, with comfy beds.

Generally clean and well-maintained, but some reviews suggest room for improvement.

The rooms were clean but some guests had complaints about their overall experience.

There are concerns about cleanliness based on the review.

Rooms described as spotless, clean, and neatly arranged in multiple reviews.

Conveniently located, central to the city with easy access to amenities.

Great location within walking distance to shops and restaurants.

The location is noted to be good.

Location described as strategic and unbeatable, close to attractions, shopping, and dining.

Staff are friendly and helpful, frequently acknowledged for excellent service.

Candra and the staff provided excellent service and were friendly and attentive.

The staff is described as very friendly and helpful.

Staff repeatedly noted as exceptionally friendly, helpful, and providing fast check-in.

Good selection and quality of food, positively reviewed by guests.

Breakfast offerings were excellent and well-received by guests.

Breakfast is satisfying, which positively affects this score.

Standard quality for this hotel tier

Adequate amenities but would benefit from updates.

Good access to the swimming pool and gym, decent WiFi.

Some limitations in kitchenware, otherwise acceptable.

Facilities noted as complete and well-maintained.

Fair value given the service and amenities.

Good value for money, especially when booked directly online.

General sentiment of fair value relative to experience.

Guests commented the stay was worth the price and they would recommend/return.