The Riverside vs Similar Hotels

Mixed to negative: several reports of tired, dated rooms, noisy doors, funny smells, small beds and maintenance issues (bath fan not working, spray beyond shower screen). Some rooms were spacious or upgraded, but inconsistencies lower this score.

Some rooms were comfortable while others needed refurbishment; mixed sentiment.

Rooms were comfortable with good facilities.

Rooms are described as comfortable but some issues with noise reported.

Multiple guests reported poor cleanliness: dust, mouldy silicone around baths, paint peeling, sheets not fully clean and spiders in rooms. Cleanliness is a clear weak point.

There were multiple mentions of cleanliness issues, including stained carpets and unclean bathrooms.

Rooms were spacious and clean, overall standard suitable for the hotel tier.

Mixed reviews regarding room cleanliness, with notable concerns.

Consistently praised: central, next to the river, close to the train station and town — location is an outstanding asset.

The hotel has a convenient location close to the town center and amenities.

Good location close to town, but a bit of a walk from certain amenities.

Convenient location with easy access to attractions and public transport.

Staff repeatedly described as very friendly, helpful and attentive (help removing spiders, upgrades provided, warm welcomes) — service is a major strength.

Staff were described as friendly and helpful despite some organizational issues.

Most staff were friendly and accommodating with a few exceptions.

Staff were consistently noted as friendly and helpful.

Food and restaurant received many positive mentions (excellent restaurant, delicious meals); breakfast opinions were mixed (adequate to good, with a few complaints about tinned fruit).

Breakfast was good when available, but there were issues with food quality during specific meals.

Some food quality inconsistencies noted, especially in the main restaurant.

Food was well-reviewed but some rooms had issues with breakfast offering.

Amenities are mixed: gym and (unused) pool were acceptable, but recurrent lack of air conditioning, limited/frustrating parking and absence of refrigerators in some rooms reduce the score.

Basic amenities were lacking in terms of replenishment and availability.

Pool amenities could be improved, but otherwise satisfactory.

Some amenities such as leisure facilities were noted as lacking.

Guests were divided: some called it good value, others felt it was poor value given dated rooms and extra issues — overall value leans below target.

Guests overall felt it was good value for a budget stay.

Generally good value, but some issues with food pricing noted.

Price was considered high for the provided services and amenities.