Mercure Surabaya Grand Mirama vs Similar Hotels

Room comfort is noted positively by several guests (comfortable, roomy, ethnic decor), but there are clear negatives: worn and old rooms, flooring coming off, mold in shower curtain, poor noise isolation and inadequate kitchen equipment in an apartment. Mixed to below-average room quality overall.

Rooms were generally described as cozy and comfortable, with some issues noted.

Some reviews mention small rooms and tired interiors; however, others report spaciousness.

Rooms are clean but could use renovation.

Several guests report the hotel is generally clean (mentions of 'czysto', 'clean' rooms), but there are notable issues: a guest found a cockroach and another reported black mold in the shower curtain; one reviewer said cleaning was below the hotel's category. Mixed-cleanliness with some serious negatives.

Several reviews indicated issues with cleanliness, including dirty towels and sheets.

Several reviews indicate cleanliness issues, including reports of cockroaches and untidy conditions.

Mentioned concerns about room cleanliness and unclean towels.

Location repeatedly described as very good/strategic, close to shops and restaurants, and convenient for city access. Several reviews highlight the hotel's central placement and accessibility.

The location was mentioned as quiet and somewhat far from the market but not too far from the city center.

Good location, but noted to be quite distant from major shopping areas.

The location is convenient and strategic.

Service is frequently praised: staff described as adorable, very friendly and helpful, with specific positive mentions of reception staff and a helpful hotel driver. Some service issues occurred (slow response to kitchen requests, a few cold interactions), but overall service sentiment is strongly positive.

Staff were described as exceptional and polite in multiple reviews.

Staff were described as friendly and helpful, but there were serious issues with privacy and harassment.

Staff are described as friendly and accommodating.

Breakfast receives consistently strong praise (large variety, 'fantastic' breakfast, good options and breakfast boxes for tours). A few reviewers described breakfast as only 'okay', but overall food and beverage sentiment is positive.

Breakfast and food services received positive feedback.

Food quality received mixed reviews, with praises for breakfast but fair ratings for the restaurant offerings.

Food is well-reviewed, although breakfast variety is noted.

Amenities (pool, gym, spa, ability to get breakfast boxes for tours, on-site restaurants) are attractive and frequently mentioned. However, there was at least one instance where pool access was affected by public swimming lessons and a noted difficult slope to some elevators.

Amenities were good but had minor defects and no refill of toiletries.

Amenities like the gym and pool received positive feedback.

Adequate amenities described, but some areas need refurbishment.

Multiple guests mention good value or a reasonable price-quality compromise. Given the combination of good breakfast, location and service, perceived value is generally positive despite some room/cleanliness issues.

Overall perceived as good value, despite some issues.

Some guests felt it was a good value, especially for the amenities offered.

Reasonable prices for the hotel quality and services.