Holiday Inn Express Birmingham Star City by IHG vs Similar Hotels

Several comments mentioned the rooms needing attention and being dated.

Rooms were comfortable but had issues like broken air conditioning, poor maintenance, and noise disturbances.

Guests mentioned comfort issues with beds and lighting which lowered the rating.

Rooms were generally described as clean and comfortable, but some mentioned issues.

Some guests mentioned cleanliness issues like cold rooms and missing shower gel.

Guests had mixed reviews about cleanliness, with some mentioning clean rooms and others noting poor room maintenance.

Many guests noted the cleanliness positively, but issues with towels and shower gel dispenser affected the score.

Overall sentiment indicates that cleanliness was noted positively in multiple reviews.

Location received positive feedback, being easy to find and close to amenities.

The hotel is well-located near key landmarks and public transport, making it convenient for guests.

The hotel is well-located for events and attractions, adding to the overall positive sentiment.

Multiple reviews praised the central location and proximity to key areas.

Staff were consistently praised for their friendliness and helpfulness.

Service was generally appreciated, with friendly and helpful staff, although some guests experienced delays or issues.

Most reviews praised the helpful and friendly staff, contributing to a high service rating.

Staff were described as friendly and helpful across several reviews.

Mixed reviews on breakfast quality; some disappointment noted.

Breakfast and restaurant services were generally well-received, but some guests desired more variety and better quality.

Breakfast received positive comments, but lack of variety was noted.

Some dissatisfaction with breakfast mentioned in reviews.

Breakfast variety noted, but some issues with service and items missing.

Guests found amenities satisfactory, with highlights on breakfast and helpful staff, but some mentioned deficiencies like lack of air conditioning in rooms.

Amenities generally received positive feedback, but issues with air conditioning and bar prices lowered the score.

Positive notes on available amenities like free coffee and tea.

Guests felt overall value was good considering price and included breakfast.

Mixed opinions on value for money, with some guests feeling the price was high for the services offered and others considering it reasonable for the location.

Overall reasonable value, despite some concerns about high bar prices.

Several reviews indicated good value for what was offered.