Thames Riviera Hotel, Sure Hotel Collection by Best Western vs Similar Hotels

Some complaints about shabby room conditions and heating issues.

Mixed feedback; some rooms were described as comfortable, others were too cold.

Mixed: some rooms comfortable and well equipped (good beds, A/C), but many comments about tiny, dated rooms, tired decor, stained carpets and steep stairs.

Rooms were often described as shabby or in need of better maintenance.

Multiple mentions of dirty rooms and maintenance issues.

Some reviews mentioned cleanliness issues like dusty areas and insufficient cleaning.

Mixed reports: several reviews call rooms and public areas dirty or filthy (stained carpets, limescale, issues like flies and a non-flushing toilet), while others describe clean accommodation.

Some reviewers mentioned issues with cleanliness, such as hair in the sink.

Location convenient for various attractions and easy access.

The location was frequently mentioned as great and convenient.

Very strong: repeatedly praised for beautiful grounds, lovely gardens, peaceful setting and convenient location (e.g., proximity to Fat Duck).

The location was praised for its convenience, especially for accessing the train station.

Staff were friendly and helpful throughout.

Many guests praised the friendly and helpful staff.

Mostly excellent: numerous mentions of friendly, helpful and outstanding staff; a few isolated reports of poor staff behaviour, but service is a consistently praised feature.

Staff were described as lovely, friendly, and accommodating.

Breakfast was good, but some complaints about coffee quality and limited buffet options.

Positive reviews regarding the self-service breakfast and provisions.

Mixed but leaning negative: multiple complaints about poor breakfasts, overcooked or undercooked dishes and a closed restaurant; several positive notes mention excellent cooked-to-order meals and breakfasts.

Food and drink received positive remarks, though breakfast could be inconsistent.

Limited amenities and issues with heating controls, but generally adequate.

Amenities like well-stocked kitchens and free breakfast were appreciated.

Mixed/underperforming: grounds, walks and dog-friendly policy praised, but spa and treatment availability and some facilities were old, cancelled or closed (restaurant closure, cancelled treatments).

Basic amenities available, but some reviewers indicated a lack of certain facilities.

Fair value but with cleanliness and maintenance concerns affecting perception.

A few guests mentioned getting what they paid for, reflecting fair value.

Mixed perception: a headline called it 'value for money' and some guests would return, but others felt the condition and service did not match the price paid.

Many guests found the room prices reasonable for the overall experience.