The Imperial Torquay vs Similar Hotels

Rooms appreciated for comfort, though some expressed they were slightly dated.

Mixed sentiment with some rooms being described as dingy and unrefurbished.

Rooms were generally found to be modern and comfortable, with some complaints about specific beds.

Mixed: some rooms recently renovated with large showers and spacious layouts; others were dated, had worn furniture or carpets, issues with room temperature/AC and small/problematic layouts reported.

Most reviews mention hotel cleanliness; however, some areas outside need attending.

Some reviews mentioned dirty rooms which lowered this score.

Guests noted the hotel was very clean and well-maintained.

Generally clean public areas and pools; a few guests noted dust/cobwebs on light fittings which suggests occasional lapses in detailed housekeeping.

Exceptional location with stunning views and easy access to nearby attractions.

Location is convenient though the hill to the hotel is noted as steep.

Location is fantastic, just a short walk to town and the seafront.

Consistently praised: excellent seaside position, amazing sea views, quiet setting a short walk from centre — a standout strength of the hotel.

Guests frequently praised the friendly and helpful staff throughout their stay.

Consistently positive feedback on staff friendliness and helpfulness.

Staff were described as friendly, efficient, and attentive.

Staff widely described as friendly and accommodating (several mentions by name, e.g. James). Some isolated service issues (confusion about smoking areas, restaurant staff sometimes appearing unwelcoming) but overall strong, helpful service.

Breakfast was highly rated; however, the lack of bar options disappointed some guests.

Breakfast and restaurant meals received very positive remarks.

Food quality was frequently praised, despite some complaints regarding specific dishes.

Food received mixed but positive feedback: restaurant meals often praised, breakfast described as lovely by some but limited in options by others (coffee quality and limited choices noted).

While facilities like the pool received mixed reviews, others enjoyed what was available.

Spa amenities received high praise but some complaints on cleanliness.

Facilities such as heated pools and lounges were appreciated, but the spa was found lacking.

Strong amenities: heated indoor/outdoor pools, gardens, tennis court, parking and other leisure facilities frequently praised and well used by guests.

Reasonably priced for the quality and experience offered, though some noted pricing for pets.

General sentiment indicates reasonable value, but parking fees were a negative.

Overall perceived value is good considering the quality of service and amenities.

Generally good value due to extensive complimentary facilities; some guests felt evening meal prices were high which slightly reduces perceived value.