Crowne Plaza - Chicago West Loop by IHG vs Similar Hotels

Several comments on outdated rooms and issues like a smoky smell and noisy air conditioning.

Rooms are described as spacious and comfortable, but some minor issues were reported.

Room quality was acceptable; some complaints about noise and bedding comfort.

General comfort mentioned, but some reviews implied room quality was average.

Mixed feedback regarding cleanliness, with mentions of dirty rooms and required renovations.

Overall a clean property, but some guests noted issues with thin toilet paper and missing items in rooms.

Clean but some guests mentioned issues with bed comfort and linens.

Several reviews mentioned issues with cleanliness and lack of room cleaning.

Repeatedly praised for its convenient and excellent location.

Multiple reviews highlighted the excellent location, close to restaurants and attractions.

Great location close to events and attractions, frequently noted in reviews.

Many reviews highlighted the excellent location of the hotel.

Many positive remarks about the friendly and accommodating staff.

Guests consistently praised the staff for being friendly and accommodating.

Staff were described as kind and helpful; multiple positive mentions about service.

Mixed reviews on staff friendliness; some noted rudeness while others praised helpfulness.

Breakfast options received criticism for being mediocre.

Breakfast options were well-received, though some guests missed specific items.

Breakfast options described as standard and not notably good.

Numerous complaints about breakfast quality and cleanliness.

General satisfaction noted, but some specific amenities like towels were lacking.

Nice amenities but some reviews mentioned sparse offerings at breakfast on certain days.

Disappointment regarding pool hours and limited breakfast options.

Guests noted the lack of certain amenities like lotion and towels.

Considered good value given the location, but some felt quality was lacking.

Generally felt that the pricing was fair, though parking costs were noted as high.

Some guests felt that certain amenities were not worth the price.

Generally seen as good value, though some expressed concerns about charges.