Crowne Plaza Today Gurugram by IHG vs Similar Hotels

Rooms are generally described as large and comfortable, but serious issues (broken AC/poor ventilation causing health concerns), a hard bed comment and occasional smoke odor reduce this score.

Spacious and clean rooms, contributing to a comfortable stay.

Rooms were clean, comfortable, and well-appointed.

Good large comfortable room.

Multiple guests praise very clean rooms; a few reports of smoke smell in a room lower the score slightly.

Rooms were clean and well-maintained, handled by attentive staff.

The property was clean and not overly busy.

Room cleanliness was consistently maintained to a high standard.

Location is noted positively in reviews and contributes to enjoyable stays for many guests.

Conveniently located near the airport, with easy access despite traffic.

The location is excellent — easily accessible and convenient.

Great location contributing to a memorable stay.

Staff repeatedly described as pleasant, courteous and helpful (specific praise for managers and named staff), though there are isolated reports of rudeness, long check-in waits and a booking cancellation incident.

Staff were friendly and accommodating, contributing positively to the experience.

Staff were welcoming, helpful, and attentive.

Exceptional service by the staff, specifically mentioning Taniya and Tanu.

Food receives consistently strong praise — described as delicious, with excellent breakfast and dinner buffet experiences.

Breakfast and dinner options were satisfactory but could use enhancements.

Breakfast and dining options varied, some dishes did not meet expectations.

Superb breakfast and dinner; excellent food quality.

Amenities like modern washlets and a generous breakfast/dinner buffet are praised; a complaint about the fitness center and one-off operational issues are noted.

Standard amenities met expectations, but some improvements could be made.

Facilities like the pool and gym were strong positives, but some found the ambiance cold.

No swimming pool but other amenities were satisfactory.

Standard quality for this hotel tier.

Good value considering the overall service and experience.

While prices were premium, the quality of services matched expectations.

A bit pricey but worth it for the overall experience.