Holiday Inn Express : Eugene - Springfield by IHG

Very

Over all the experience was very good, clean, comfortable, polite, respectful, as expected. Perfect for the on the move professional, traveling retiree, or kids on vacation. You always fill tje bill.

The breakfast menu was excellent, would like to have had some Beacon as an option.

Close to restaurants. Easy access ti I-5. Close to our venue; very clean; comfortable with nice selection of firm and soft pillows. Nice breakfast with wide selection of options; love the coffee maker with beans to brew. Friendly staff at check-in and check-out counter.

N/A

The bed were comfortable . Breakfast was nice had a variety . Great location.

Nothing everything was great.

Very clean. We stayed one night and we slept very comfortable.

Clean, friendly desk staff, thank you.

Everything

Nothing

All over it was a great stay. Breakfast was good with a lot of options, clean, fresh foods, good coffee.

Staff at check in were just ok. They were having a social conversation every time we came by the desk during the stay.

Comfortable bed

Slow elevator

The gentleman that does breakfast is awesome! Even under pressure he was great!! One of the days, Saturday July 4th, we were there his helper must’ve called in. It was extremely busy and he was super busy and definitely needed another person. However, he was still very pleasant and accommodating. He definitely deserves a bonus and employee of the year acknowledgment!!! We also liked that there was a place outside the pool area to lay in the sun.

Key card problems.

Spacious breakfast room. 24 hour coffee was nice though in the morning the line would get long due to the process of the machine.

It was expensive but we went for a concert so …..

loved to watch the sunset out the big windows

Very clean. Clean rooms comfortable beds and pillows! Good location. Breakfast was good!

Nice pool clean room

Ice machine not on every floor

Roim size, modernized fittings, cleaniness, Breakfast. I would say everything.

Sprinklers sprayer on my car which was hard water. Created stain. Probably need deep treatment on engine side.

Je ne sais pas pourquoi mais j'ai eu la chambre handicapée donc etait immense

Douche adaptée handicapée donc coulait partout!!

IF YOU ARE A TRUCK DRIVER, PLEASE DO NOT PARK IN THE REAR LOT OF THIS HOTEL AND LEAVE YOUR ENGINE IDLING! This hotel is directly adjacent to a residential neighborhood. Trucks that park in the rear lot are only a short distance from family homes. Despite repeated letters, phone calls, and in-person requests, the hotel has not addressed this ongoing problem. Engines are routinely left idling for extended periods, creating constant noise, diesel exhaust, and pollution that make it difficult for nearby residents to rest or sleep. Oregon law prohibits commercial motor vehicles from idling for more than five minutes within any continuous 60-minute period, except under specific exemptions, however those exemptions are only for temperature control and not to exceed 4 hours. Excessive engine noise violates local noise and pollution ordinances, this is a fact. If you choose to idle your truck in the rear lot, nearby residents will report the violation to law enforcement for investigation which can result in fines and for you to shut off your truck. If you are a truck driver looking for a place to stay, please consider a location that is not immediately adjacent to a residential neighborhood. Respecting the people who live nearby helps everyone.

Very clean and convenient. Staff was very friendly. Food was very good as usual and staff was awesome. Will be back

The staff was extremely friendly and the breakfast as always was great.

I do wish there was more dairy free options for breakfast.

Location, pool, breakfast. We also had the sweet because of the table and extra space.

We spilled water on the linoleum by the coffee maker. Used to wash cloth to clean it up and it was black. Clearly, the floor had not been marked in a long time. We were uncomfortable walking around the room and carpet without shoes on. Otherwise, it was nice.

Our mattress was in need of replacement, not firm at all and we kept sliding toward each other like a gulley in the middle of the queen bed. Coffee at breakfast nook was WONDERFUL, ie, individual grind and drip. Thank you.

Mattress quality. Over pricing due to marathon weekend.

very good

Clean, convenient location, not too noisy

Nothing to not like

Breakfast

Bed was a bit soft

The Holiday Inn Express was in a prime location to the I5 and a quick drive to anywhere you needed to go in Eugene and Springfield. Close to a mall, restaurants, and Target. Overall great experience.

There was not a lot that we disliked. The breakfast tables were not even made for a messy morning due to having small children who bumped the table often causing anything without a lid to spill. There were no pool towels at one point (however there were some delivered before we needed to leave the pool). Personally it was strange having the workout room view right into the swimming area. It felt strange for all parties involved.

Breakfast was Great

Beds were a bit too soft

Location great and soft pillow fabulous

Breakfast ok not great but ok.

Location was very close to things the breakfast was great bed was very comfortable and room and hall clean

Large rooms, excellent customer service, good breakfast.

Great answer after a very tiring day!

Nothing

Quick check-in, excellent service, nice room, cleanliness and delicious and varied breakfast!

I think breakfast was good but the breakfast staff was kinda rude. He was annoyed when people came 5 to 10 mins before breakfast closing and didn't want to let people get food.

I didn't like that the front desk at check in told me that a 25$ would come back on my card within 3 to 5 days and its been over a month and I still haven't received it. Even though I left the place very clean and if they are going to tell you it only takes a few days then thats what it should be.

Breakfast was excellent.

Oh man super duper. Your staff was all teeth and happy to help. Room was super clean. Great job guys. I'll come back. Yup fur shurs

You guys got it. Not really any more you can do better for the price

Great food, great staff, comfortable bed.

The bathroom was dirty (had to clean the floor with a wet towel), black fingerprints on shower curtain and out of body wash. The carpets had many stains.

I was there for a Surgery at River Bend Hospital and the location was as close to it as possible.. beside price was great.

Nothing

It was very clean; the staff was so nice; it was the best dog friendly place we have ever stayed. The breakfast was also very good with a great variety of food.

I can’t think of a bad thing about the property

Extra friendly and professional staff. The nice big room we had exceeded our expectations. The location is close to the freeway, food and the mall. I highly recommend this inn for travelers stopping for a stay in this area.

Location to the hospital

Clean and new feeling

It was a.bhreat experience !

The bed mattress was too hard !

The place was nice

Nothing

We were able to check in a bit early and the person at the desk was friendly and had a smile. The facility was clean and the room was comfortable. While we were out at the hospital they came in and gave us fresh towels and straightened up the beds and did a small clean up of the room without being asked. That doesn’t happen at most places. Check out was easy and the breakfast was good.

Nothing that I can think of.

The beds were comfortable . Hot tub was perfect. Check in fast and easy with very pleasant staff. Breakfast was good with plenty of selections.

It was noisy during the night from people checking in very late. I wish they could reserve an area for late check-ins so those of us already trying to sleep ( after 11 pm) wouldn’t need to listen to their talking and doors .

Quiet. Walking distance to restaurants. Safe.

We have stayed here in the past. The beds this time were not as comfortable as before. Very soft and saggy.

Nice hotel great breakfast

Beds a bit uncomfortable. Toilet very low

Bed was nice. Staff were friendly.

Kinda hard to find.

Staff was extremely helpful and friendly.

Very clean, good food, hot tub worked

Nice grounds. The building looks well maintained.

Everything was ok

The staff was friendly. The hotel was clean and the bed was super comfortable.

Short trip. Parking was a little bit of an issue. TV didn't work the first night. Came down to tell the front desk attendant and there was nobody there.

Everything was good.

Nothing

Nice property with good breakfast buffet and plenty of parking. Being able to charge our EV at the Supercharger next door while we ate was very convenient.

Nothing in particular, but it was not the cheapest option in the area. However, it remains a good value.

Second time staying this month. Really clean, comfortable, and staff was great. Nice breakfast as well.

Clean

The staff were really great.

The room was gross, when we entered it smelled like mold.

Location and all amenities.

Stayed one night on our way from Seattle down to California and had a great experience. Front desk staff member Jessica was super helpful. We were traveling with our 7-year-old dog, and the property was pet-friendly and comfortable for all of us. The location is convenient—close to the freeway and within walking distance of several restaurants, which made it easy to grab dinner without getting back in the car. Overall, a solid choice for a stopover, especially if you're traveling with a pet. Would definitely recommend.

Linens and pillows were very nice

Coffee could be better!

The staff was very nice and accommodating. The breakfast food was healthy. I’m very good. The workout room is fairly large and well equipped. The pool appeared to be under repair. My principal compliant is about the bathroom. The faucet for the tub appeared to be malfunctioning, and you could not set the volume of water desired. The toilet seat was quite loose and when we’d sit on it, it would slide around giving us quite a thrill.

Nice place for the price. Helpful, Friendly staff. Self service laundry. Lots of places close by to eat. Would stay again

The staff were super friendly.

Breakfast was fine...coffee was good.

Our room was not cleaned so we had no coffee for the next morning in our room.