Hidden Valley Resort, an Ascend Collection Resort vs Similar Hotels

Rooms were dated with issues like heating and leaking fridges.

Issues with old and outdated furniture, and lack of proper cleaning and maintenance.

Reviews noted the rooms were dated and needed maintenance.

Rooms were comfortable and well-equipped as per guest feedback.

Issues with water leaks and cold temperatures negatively impacted cleanliness.

Review mentions dirty conditions and issues with insects in the bathroom, leading to a low score.

Some reviews mentioned doubts about cleanliness, specifically regarding sheets.

Rooms were generally clean, but one review noted a musty smell and the need for upkeep.

Location was highlighted positively, especially near slopes.

Location is noted as convenient for activities and transportation.

Excellent location with beautiful views and easy access to outdoor activities.

The hotel is located near a beautiful lake and is a great place for outdoor activities, highly praised by multiple reviewers.

Staff were reported as friendly and helpful overall.

Service was mentioned positively in multiple reviews despite some comments about understaffing.

Staff was friendly and helpful in reviews.

Guests praised the helpful and friendly hosts across multiple reviews.

Positively reviewed food quality at events.

Negative sentiment regarding food quality and breakfast buffet.

No specific food and beverage mentions, but facilities for barbecuing were noted.

Limited direct options for food shopping mentioned, but overall satisfaction with self-catering facilities.

Many amenities were reported as unavailable or under renovation.

Amenities are positively mentioned with a variety of activities available.

Amenities described as limited and some facilities outdated.

Good range of amenities including water activities, canoes, and kayaks available for guests.

Concerns about pricing and associated fees were expressed.

Reviewers felt the price charged did not justify the quality of their stay.

Reviews indicated reasonable pricing for the location despite some concerns.

Guests found the stay to be a great value, especially considering the location and amenities.