Swissôtel Grand Shanghai vs Similar Hotels

Rooms were described as spacious but some complaints about noise and maintenance issues.

Rooms were spacious with blackout curtains and beautiful views.

Rooms are spacious and refined, contributing to a luxurious experience.

Some rooms perceived as tired, with mentions of needing renovations.

The hotel appears clean, but some guests felt the hotel was old and needed refurbishment.

Everything was clean and fairly new and didn’t feel run down.

Some guests noted the rooms could have been cleaner, indicating a need for improvement.

Some reviews mentioned that the rooms appeared tired and had a smell.

Exceptional location with convenience and access to attractions and dining options nearby.

Great location, can easily access shopping and dining.

The hotel is in an excellent location, with easy access to transportation and attractions.

Multiple reviews highlighted great location with convenient access to transport and attractions.

Service was reported as cold and unhelpful by some guests, but other guests praised the friendliness of some staff.

The customer service was beyond excellent, with friendly and helpful staff.

Staff were praised for their attentiveness and helpfulness, particularly Mike and the concierge team.

Concierge was helpful, and cleaning staff received high praise.

Variety at breakfast was mentioned positively, but some issues with the setup and coffee quality.

Breakfast organization could be improved, and there is a lack of non-Chinese choices.

The breakfast and bar options were noted as good, enhancing the overall enjoyment of the stay.

Breakfast was generally well-received, though with some observations about specific items.

Amenities such as the wellness center and breakfast options were well-rated.

The gym and pool were very nice, although the pool was closed for servicing.

The hotel offers good amenities, although some guests mentioned the spa/pool could be enhanced.

Good amenities overall, including a gym and breakfast, despite some concerns.

Overall value was decent, though some guests felt the prices for certain services were high.

Overall a good experience, but some expectations on room size were not met.

Guests felt they received a high-quality experience consistent with the hotel’s luxury image.

Noted reasonable prices despite some room issues.