Holiday Inn Express Hotel & Suites - Slave Lake by IHG vs Similar Hotels

Multiple complaints about outdated and smelly rooms.

Mixed: rooms offer amenities like strong Wi‑Fi, mini-fridge and microwave, but multiple guests reported firm/awful beds, stains and hair.

Rooms were described as nice and clean, but some had issues.

Room quality varied; some rooms were clean, but others were described as dated or noisy.

Multiple reviews mention dirty rooms and unpleasant smells.

Multiple reviews report musty, dirty rooms, stains on linens, fruit flies and clogged fixtures — cleanliness is a clear weakness.

Several reviews indicated cleanliness issues, including hair in the shower and garbage.

Cleanliness was mentioned as good, but some rooms were noted to be dated and not very clean.

Close to shopping area and a great location for needs.

Location is noted positively (convenient) and several mentions of ample parking.

Convenient location was highlighted in multiple reviews.

Easy access and good location were pointed out in several reviews.

Very friendly and helpful staff received positive mentions.

Generally praised: several guests highlight friendly, welcoming front desk staff and helpful service, though some incidents of rudeness and unprofessional behavior were reported.

Staff was consistently mentioned as friendly and accommodating.

Staff were described as very friendly and helpful throughout multiple reviews.

Breakfast was considered good for an included meal, with positive mentions of coffee.

Breakfast receives consistently positive mentions (described as good or fine).

Breakfast options were criticized as basic.

Breakfast was called average, with some issues noted in consistency.

Breakfast was acceptable but needs improvement, and there were issues with utensils.

Breakfast is repeatedly praised, but pool availability/maintenance issues, a slow elevator and clogged fixtures detract from amenities.

Limited amenities were noted, especially regarding breakfast options.

Amenities like breakfast and parking received mixed feedback, but some positive mentions were made.

Some guests felt the rooms were too expensive for the quality.

Several guests felt the stay was not worth the price given cleanliness and maintenance issues — value is below average.

Several reviews mentioned the hotel as a good value.

Overall good value for the price point was noted, though some aspects were worn.