Sonesta ES Suites Toronto Markham vs Similar Hotels

Rooms were clean but some were outdated, with issues like overflowing toilets and odors.

Some technical issues reported, but generally good room quality noted.

Rooms were spacious and comfortable, although some guests mentioned odor issues.

Rooms felt old and uncomfortable, with significant issues mentioned, such as cleanliness and maintenance.

Hygiene and cleanliness were mentioned as issues, and some rooms had unpleasant odors.

Several mentions of cleanliness being satisfactory, though there were complaints about specific maintenance issues.

While the rooms were noted as clean, there were reports of strong odors and hair in the shower.

Numerous comments indicated that the property felt dirty everywhere and was poorly maintained.

Location was highly praised and convenient for access to various places.

Good location mentioned in multiple reviews, convenient for restaurants and events.

Conveniently situated near major highways and restaurants, with good access for EV chargers.

Location was positively mentioned multiple times as a highlight of the stay.

Staff was described as friendly and helpful, with good communication.

Staff were frequently described as friendly and helpful.

Many reviews highlighted friendly and helpful staff, though some mention room for improvement.

The staff were described as friendly and welcoming, although there were issues with responsiveness.

Breakfast was enjoyable, but some reviews mentioned it was flawed.

Food was described as overpriced and low quality, affecting guest satisfaction.

Breakfast options were good, but some guests desired more variety and quality in food choices.

The hotel’s restaurant received positive feedback for food quality.

Amenities like a kitchenette and 24hr gym received good feedback.

Lacked some basic amenities like microwaves and breakfast options, impacting overall satisfaction.

Facilities were generally good, but some amenities such as a pool and bar services received mixed feedback.

Amenities were mentioned but with mixed feelings; some described as lacking.

Value perception varied due to mixed feedback on service and condition of facilities.

Pricing mentioned as high compared to the amenities offered.

Guests found the hotel to provide good value, especially for families.

Value for money perceived as average due to various unmet expectations.