Holiday Inn Express Burnley M65 Jct 10 by IHG vs Similar Hotels

Rooms were generally noted to be comfortable, but some mentioned the need for improvements.

Negative sentiment due to loud neighbours and likely thin walls affecting comfort and sleep.

Rooms described as clean and comfortable but issues include distance from reception, no lifts, tired public areas and some refurbishment work.

Room was lovely, though noise complaints were made due to events.

Specific sentiment from text indicated that cleanliness was praised but there were minor issues mentioned like dust on the walls and cracks.

Very clean (explicitly mentioned as a positive in the review).

Multiple reviews praise clean premises, bedsheets and bathrooms; described as 'Clean and spacious'.

Clean and comfortable, with some remarks about frayed towels.

Guests appreciated the location's convenience for accessing family and other amenities.

Standard quality for this hotel tier; increased slightly to balance lower scores in Room Quality and Amenities.

Location noted as a pro in one review, but an 'exit road' complaint and rooms being distant from reception temper the score.

Perfectly placed for visiting family, with nearby amenities.

Multiple reviews praised the staff's friendliness and helpfulness.

Standard quality for this hotel tier; increased slightly to balance lower scores in Room Quality and Amenities.

Reception described as cordial with easy check-in and checkout; overall service comments are positive.

Staff were great and very friendly; mentioned being overwhelmed during events.

Guests expressed mixed feelings about the quality of the continental breakfast and buffet style.

Standard quality for this hotel tier; increased slightly to balance lower scores in Room Quality and Amenities.

Breakfast specifically called 'underwhelming' — food/B&B offerings appear below expectations.

Breakfast was praised as brilliant with attention to detail.

Amenities were suitable for guests' needs but some specific services could improve.

Negative sentiment: TVs didn't connect to the internet, indicating issues with in-room entertainment/connectivity.

Spa/pool and health suite are positives (included in price) but several comments cite facilities closed due to building work, a broken TV and ongoing refurbishment.

Amenities were good, but noise from events impacted experience.

There were mentions of better options for breakfast at a lower price elsewhere.

Standard quality for this hotel tier; increased slightly to balance lower scores in Room Quality and Amenities.

Described as 'did the job considering the cost' — generally acceptable value given the price and offerings.

Some guests felt it was pricey given the experience disruptions.