Astoria Plaza

Spotless , excellent customer service

One elevator out of service

the room is big and clean, staff were courteous and accommodating

i had a DND on my door but they called the room phone which woke me up WHY??? the waiters during breakfast kept asking and offering while i was eating and about to shove food in my mouth, which was awkward ... asking once or twice is enough and NOT while the guest is in the middle of eating, learn about customer cues if they need help (or not, leave them at their peace) the toilet bidet (attached and not a hose) doesn't really clean you, water pressure was not enough and you cant really move/maneuver it

Room was very comfortable, great size, very clean. Room service dinner and the buffet breakfast was high quality, Cafe staff very helpful and attentive

nothing

I love its location.

AC seemed a bit dirty.

The set up is really very good as there is a lot of space to move around in the one bedroom suite, Breakfast that goes with the package is also very good. The rooms are clean and if you need anything, your needs are attended to immediately. The hotel staff are also accommodating and very attentive and very friendly.

It may just be a minor thing which the staff actually resolved immediately, but I wished they had informed booking.com of renovation work. We were only informed upon check in. But when we riased our concern they told us if we are bothered by the noise we could call them them and they will ask the workers to stop. When it happend we called and the noise stopped immediately and the front desk was also kind enough to check with us again. I think that's excellent service

The hotel is in a central area, not far from the Shangrilla Mall. The rooms are huge and very comfortable. The breakfast is one of the best I had abroad. Staff are all very kind and helpful.

Although the air-conditioning is strong, it is very old and omits a bad odour to the room.

Excellent service from the staff from reception to the restaurant service.

Nil

Spacious room, friendly and accommodating staff

Need to validate parking ticket everytime yoiu go out

I love the amenities of the rooms especially the aircondition worked well during our stay. i especially loved the breakfast buffet. i would say it was the highlight of our 1 night stay.

the lobby was very small to accomodate the many guest during check in and check out

The staff were incredible. Josh at the front desk and the two staff assisting with our Merci Creative conference. They went above and beyond consistently to enhance our experience. To any manager reading this Josh at the front desk and the two staff deserve recognition for their amazing service.

I like the suite with kitchen and living room. Really like the food at the buffet.

The bathroom in our suite didn't match the suite as it has really small sink. There's no place to even put toiletries or towels. There's no AC in the hallway and gets hot while waiting for elevator. Elevators slow. Lines form because it slow and backs up.

the elevator guy was friendly.

the staff during check-in tried to get a deposit. I agreed using my credit card, however, she said that the refund or reimbursement will not be obtained on check-out but 10-15 days after -> I did not agree to this arrangement. Then she said I will get it on check-out if I pay my deposit via Cash. Again, I did not agree to this. I told her that other hotels also ask for deposit but the reimbursement or refund is given during check-out even if my deposit was paid through credit card. Eventually, after talking to somebody else (her superior?) - they allowed me to check-in without a deposit. So my check-in time was so long because of the above -> it took more than 30 minutes to check-in. Except for this incidence during check-in, the rest of the stay was ok.

The hotel staff, service, breakfast, rooms are nice. Close to Megamall and Shangri-La mall. The buffet breakfast is really good and highly recommend.

The wait for elevators abs hallways felt like there's no AC.

Food order takes about 20-30 minutes.

Staff Food

swimming pool not working, doorknobs don't lock

Location and apartments was nice and clean.

Elevator was very slow and no air con in the corridors while waiting for the elevators. Lobby is very small from the front door so so you can feel the hot air every time the doors open. The windows need to be clean on the outside for the view.

I was upgraded to a double room with no extra Cost. Staff were accomodating. Spacious room with kitchen and big dining area Strategic location, close to shopping centre There’s a shuttle bus service to go to shopping mall

There is a long queue to get to the elevator, the wait is quite long

Très bien

Elevator c’est yrop long l’attente à chaque fois

Staffs were extremely polite. Breakfast was sumptous, Love the Hot cocoa. It helps that it starts at 6am. The 2 bedroom suite was huge. Lots of Space. Had everything needed inside . 3 huge Tvs too.

I saw 2 cockcroaches. Wish there were 3 lifts working instead of only 2.

The staff were friendly They upgraded me for free.

The elevator was just congested, but the third elevator was broken. Personally, I would like to have an indicator on what floor the elevator is on when I queue for it on each floor. You’re waiting there without knowing if the elevator is coming up or down.

Vynikajúce raňajky, Čistota hotela Milý personál Dobrá poloha

Spacious room

Long wait for check out

It’s a big space with living and kitchen.

I wish it is better maintained and cleaned. AC is very noisy and full of dust. The lifts took a long time to come.

The service at the cafe/restaurant

The shower area

Nice

None

Nice

Nine

We were very pleased with the customer service and the accommodations during our holiday.

It can take a while to arrive or leave the property due to the congested road outside.

I stayed in Astoria with my family and I have to say it was an amazing experience. The lobby was a bit smaller than we expected which was a non-issue. The property location was convenient. We literally walked to the closest mall which is Estancia Mall. The service was top notch. We were very impressed by the staff from the moment we stepped on the property. You can really feel the pride of the people who work here. Everyone was very friendly and professional. They all carry with them a smile. Checking in and out was a breeze. Thank you to Mr. Joshua Siapno and his team at the front desk for being so attentive and amazing! Kids love their surprise treats. I forgot the names of the staff at the restaurant (I think JM? was one of them), but I have to say the hospitality from when we were sat down was exceptional. The buffet breakfast was great and offered different options. The suites we booked were very spacious and had everything we needed and more. For the price you pay to stay at this property, it is absolutely worth the money. We stayed at other hotels while in Manila and I have to say, the people who work in this property trumps everywhere else we went. Management should be proud! We would definitely be coming back and would 100% recommend this property to anyone looking for a nice place to stay while in Manila.

Great facility, professional and very friendly staff.

Tried to check in early but room was not ready, understandable. Came back after 3 pm and room they tried to give us was a room with 1 queen size bed when I specifically asked for 2 single beds so we had to wait again until they had the room I requested ready.

Bien Situe ! plein de shopping center au tour les petit déjeuner super beaucoup de choix et les staff sont bien accueillant le house keeping service sont très rapide

le seul choses wifi a chaque fois ca déconnectez vite l'ascenseur l'attente sont en peu long

I stayed at Astoria Plaza for the last couple of days of my business trip in March. I booked ly stay on a 3rd party booking engine as it was a lot cheaper than booking direct unfortunately. I had actually stayed here more than ten years ago, and not much has changed. The lobby, felt smaller than I remembered though. I arrived around check-in time, but my room was not yet ready, so I had to wait about 30 minutes. It was a bit surprising as there were not many guests actively checking in, although the lobby itself was overflowing with luggages and luggage trolleys. On the positive side, the reception staff were all friendly and approachable. I ran into the usual issue with deposits. Since I do not typically use credit cards where I live, I had to leave a cash deposit again. It is something I have mostly encountered in the Philippines, and it still feels a bit inconvenient compared to other countries. The lobby seating is quite limited and uncomfortable, with only a small number of seats, and the elevators can get busy, especially during peak hours, as there are only two guest elevators and one service lift. The room, however, was the highlight. It was very spacious, with a separate living area, kitchen, and bedroom, and offered nice views of Ortigas. Just like the rest of the hotel, it felt dated, but everything was clean and well maintained. The beds were slightly small but comfortable enough. One issue I encountered was with the shower, which had very strong water pressure and tended to flood the bathroom floor whenever I showered. Thankfully, housekeeping was responsive and helpful whenever needed. I did not get to use the other amenities, as I was mostly out during the day. Breakfast was served on the ground floor and was actually quite good, with the fried plantains being a standout for me. The only thing that felt unnecessary was how strictly they managed seating. Staff would assign tables and repeatedly ask for my name, even after I had already provided my room number or shown my key. It may be for security or organization, but it felt excessive, especially when the dining area was far from full during my entire stay. I ended up always choosing my own seating most of the time, simply to be more comfortable given personal circumstances. Check out was fairly smooth, though there was a short wait while they inspected the room. Overall, it was a pleasant stay. The hotel may be dated, but it is well maintained, the rooms are spacious, and the location is very convenient, close to major shopping centers like Megamall or the Podium. I would still consider staying here again for future trips in Ortigas.

The front desk and the concierge even the security staff are all amazing. No question too stupid or too big. Everyone is always willing and available to help out. I would like to mention Jasmine Cunanan as someone who had all the answers. :-) Wife and i usually fly to Manila every few years to see family and friends. We will be back to Astoria Plaza. Thanks to the beautiful service!

Friendly staff,excellent service and love the place

None everything was lovely

I was upgraded to 2-BR for free with free breakfast. It was good location to meet friends and families,

Nothing.

Spacious rooms

Facilities and swimming pool

The staff are super friendly.

No washer and drier inside the suites.

Bom pequeno almoço.

Edifício bastante antigo e com cheiros estranhos.

Home away from home when in Manila!!! Consistent smile courtesy and friendliness across all staff!

Very friendly staff. Selena n shuttle driver etc

Daveson was very professional! I loved my two days in Astoria

Marvellous stay for the first time in this hotel. Highly recommended, very clean, staff very helpful and accommodating and attentive with respect. All our request addressed promptly. We will certainly come back again. Highly commended the following people during our first stay are Migz, Jasmine, Joyce, Stephen Castro and specially Mark who went out of his way to addressed our concerns. They should be recognised and rewarded. See you all next stay. Be safe. Thank you.

Our stay at Astoria Plaza was absolutely fantastic. My husband and I stayed for 15 nights. From the moment we arrived, the staffs were welcoming, professional, and attentive to every detail. The check-in process was smooth, thanks to Mark and Madelene who assisted us very professionally. We were offered a room which was spotless, well-equipped, and had a stunning view. Housekeeping was efficient and ensured our room was refreshed daily. The location was perfect, making it easy to explore the city. Overall, we had a wonderful experience and would highly recommend this hotel to anyone looking for a comfortable and luxurious stay. We will definitely be returning

It's one if the best location in the area with spacious room. The staff are very helpful too. The hotel also provide shuttle service to take you to Mega Mall and Shangrila Mall.

The stay is okay and have big rooms.

Comfortable place , I can recommend to all my friends and relatives to spent their holidays together with their families and friends. At the same time the foods is good and delicious.

Really amazing service and accommodation. I loved being with my friends and family here as it was my birthday and everything was just perfect. People were so nice I felt so special. Ms Jacqueline was really nice from the front desk, she made my day and my birthday extra special despite it ending.

We really enjoyed our stay and truly appreciated the free room upgrade. We were also accommodated earlier than the usual check in time. Special thanks to Ms. Jasmin for being very accommodating. We also enjoyed the massage service we availed, very relaxing.

love the room upgrade and the bday cake/song of the staffs for my daughter during the breakfast buffet.

5 Star service Spacious Staffs are highly trained and goes beyond to satisfy customers. Big thanks to the Reception staffs especially to Selina. Shuttle driver was also very approchable. Japanese Restaurant beside was fantastic, good food with reasonable prices!

Lobby missing a place where you can put your handbag while checking in or checking out.

The staff were all warm, friendly, and very helpful. Joyce kindly helped us get an early check-in since my daughter and I arrived early in the morning from a flight. While waiting for our room to be ready, she made sure we were comfortable. Really appreciate the great customer service at this hotel.

We enjoyed the stay so far! Booked a double room suite, room is spacious and comfortable. I enjoyed the TV channels too! Breakfast is included as well, continental breakfast and also able to enjoy local delicacies as well. The staffs are amazingly friendly as well, especially the reception, they are all very helpful especially Jasmine.

Bellman service is no. 1 in this hotel - thank you to Dave and Ryan for assisting us well in our 2 weeks stay making sure that our things are transferred safely to our rooms. I also like to commend the shuttle service to and from Megamall and Shangrila which always considers punctuality and convenience of its guests. Aldrin of Cafe Astoria is probably Mr. Congeniality for being always nice and considerate of what we need for breakfast all the time. Elevator service is also commendable with Roland who remembers the guest floors fast and greets us with a positive attitude everyday with Jomarie. Those that need improvement are their room service and housekeeping. Servers should double check the food before delivering to avoid repeating daily forgotten instructions. Those in room service need to have a checklist so that they don't forget to provide the amenities in the room and avoid excusing themselves by saying there are no toilet paper rolls left. We wish they invest in training their staff, go for soundproof rooms, and improve their breakfast/menu options.

Location And especially the staff

The elevator that takes too long

Goof Ambience. Great Food. Good Service. Keep it up and Thank You 👍

Very nice hotel for my business trip. Clean and excellent service

We had a wonderful stay at Astoria Plaza in Ortigas. We booked three 2-bedroom suites, and all were clean, spacious, and very comfy. The staff were courteous and very accommodating, especially Ms. Mariah Antazo at the front desk for her excellent service. We also enjoyed the breakfast buffet — while the selection was limited, the food was delicious. Highly recommended!

Breakfast excellent. Outstanding location close to Mega Mall and Shangrila Mall.

2of the 3 elevators were down for maintenance. Seems to me you would do that on a weekday, not a busy weekend.

The outstanding staff, good value for money for a spacious 1 bedroom suite, and very good breakfast buffet that had a wide variety of western and local options

The unusual abundance of wait staff standing around in the small breakfast restaurant which was quite uncomfortable

Astoria's staff were the friendliest group of people amongst all the hotels we stayed all over the world. Everyone is always smiling and courteous, very helpful and very pleasant to talk to.

Nothing much, just a little dated on some appliances like the airconditioner and the bath tub. They are not bad, just a little dated.

We stayed here for the holidays and the experience is a memorable one. This is our favorite childhood hotel. Best service, great breakfast and well-maintained. We will be back again for sure!

its accessible and the rooms are comfortable

clogged drains, the bath tub did not drain well and bath doesnt easily drain

Everything

Nothing

Very accommodating staff and very clean

Nothing

Excellent staff and facilities

None

The staffs services are exceptional especially Anton Laberinto! Plus it is conveniently located near major shopping centres and restos.

The shower knobs could have been more user-friendly.

Centralt beliggende Stor morgenbuffet dog med fokus på filippinsk mad Meget personale

Støj fra gaden

Macy in the restaurant was super helpful especially with my aged parents

The bathroom is very poorly designed and the shower floods