DoubleTree by Hilton Hotel New York City - Chelsea vs Similar Hotels

Rooms were reported as small and old, with some issues related to comfort.

There were mentions of room size being decent, though complaints about noise impacted the score.

Rooms were often mentioned as too small or disappointing in terms of size.

Rooms were described as comfortable and well laid out.

While the hotel was generally clean, there were issues with maintenance and updating that impacted the overall perception.

Some guests mentioned issues with cleanliness, such as towel shortages and room cleaning delays.

Guests noted the hotel was very clean.

Spotlessly clean as mentioned in multiple reviews.

Numerous reviews highlighted the excellent location, close to major attractions and transport.

Many reviews praised the hotel's great location, making it convenient for travel and access to activities.

Great location cited repeatedly as a strong point.

Perfect location with easy access to major attractions and near excellent restaurants.

The staff, particularly Romaine, were frequently noted as friendly and helpful.

While some reviews noted staff unfriendliness, others highlighted helpful interactions, leading to a balanced service rating.

Staff were described as friendly and helpful, although there were some delays.

Staff were extremely welcoming, helpful, and friendly throughout multiple reviews.

Breakfast area and food services were critiqued for lacking a hotel-like atmosphere.

There was no specific mention of food and beverage quality, hence it reflects standard expectations for this hotel tier.

Breakfast offerings were considered mediocre by several guests.

Food was excellent as per several reviews.

Limited amenities noted, with some guests suggesting a need for improvement in common areas.

Amenities received mixed feedback; some were appreciated, while others like the rooftop bar were noted as lacking.

Amenities were average; some issues with elevator wait times.

Good facilities noted with fantastic restaurant options.

Guests felt that the price was high considering the condition of the hotel and amenities.

Some guests felt the hotel was overpriced compared to the services received.

Price was deemed high relative to room quality and amenities.

Guests felt they received excellent value, especially with the added amenities.