Macdonald Old England Hotel & Spa vs Similar Hotels

Spacious rooms noted, but some issues with heating may affect comfort.

Spacious rooms but noted as tired and in need of refurbishment.

Rooms/bedrooms described as comfortable, spacious and with very comfortable beds, though some rooms are small or dated in places.

Room quality was mentioned positively, although some guests had concerns about mattress quality.

Bathroom towels were reported unclean, affecting the overall impression of cleanliness.

Grout missing in the bathroom and a tired room, reflecting issues with cleanliness.

Multiple comments about dust on buffet glass, dirty carpets, shabby paintwork and 'not clean' door frames — cleanliness is below expectation.

Cleanliness was frequently praised across multiple reviews.

Consistently praised for its stunning location and convenient access.

Good location, convenient access, enhancing the overall experience.

Repeatedly praised as an excellent/ideal/central location with fantastic lake views; very strong positive sentiment.

The location was described as ideal by several guests.

Mixed sentiments; some staff were noted as unhelpful and slow, but some were praised as friendly.

Generally polite and helpful staff, though there were issues with food allergy response.

Staff frequently described as friendly and excellent, though there are isolated negative incidents (wedding food issue, some unfriendly staff and staffing shortages). Overall service is generally good.

Guests highlighted excellent service from the staff.

Breakfast service was chaotic, with long wait times and poor food quality reported.

Breakfast disappointing for what was paid, with limited options for dietary needs.

Mixed to negative: multiple reports of poor/cold breakfast and undercooked items, some good evening meals; overall food quality is inconsistent.

Breakfast quality received positive feedback but the service method felt impersonal for some.

Facilities like the pool and sauna were reported as disappointing and in poor condition.

Limited amenities, particularly regarding food options for dietary restrictions.

Pool and parking availability noted but both incur additional charges; pool access for a fee and paid parking were a common complaint.

Amenities were appreciated, but some basic items were missing.

High parking fees and poor breakfast service raise concerns about value.

High price point not justified by the overall experience and hidden fees.

Several guests called the hotel overpriced, especially due to extra charges for parking, pool use and pets — perceived poor value for extra fees.

Guests felt that they received good value for their stay.