Hotel Northern Star

The room was gross with the smell of mold. I was able to open the window to air it out but would not leave the window open overnight since I did not feel safe doing so. The hallway smelled like pee. The person I traveled with had no extra lock on her door which also didn't make her feel safe. Had to yell at the front desk to get someone to come out and help us when we left. Very minimal breakfast but at least the coffee was hot. I will tell others to not stay there.

The location is great, but if you’re looking for a clean, friendly hotel. DO NOT STAY HERE!!!! The staff are not approachable. There is a young lady that works the evening shift. She really tries to be helpful. When there is an issue, the staff refer you to the manager, but won’t give you the manager’s phone number and after being told the manager will be in tomorrow and you call to speak to the manager, they tell you they don’t know when the mgr will be in and to call back the next day. I stayed at this hotel a year ago, it wasn’t that bad of a hotel, just a bit run down back in January 2025. But now after a year of not keeping up with the upkeep of this hotel. It’s horrible. Runs are all dirty and the hotel has a horrid smell. Probably of not keeping it clean or cleaning it properly. The rooms are filthy, the blankets covering the bed have stains on them and if a mini fridge doesn’t work they just put another mini fridge on top of the broken one. Several main floor windows had been broken and not fixed properly, the filth in the room makes the room smell terrible. All the non smoking rooms have been smoked in. The pullout couch had blood stains. If you do go to this hotel, be prepared to be ripped off. They will double charge your credit card and refuse to return the hold or refused to refund you, using whatever excuse they can find. This hotel should be condemned and a new one built. Yes, it’s that bad! I should have read the reviews but didn’t. That will be a life lesson going forward. DO NOT BOOK AT THE NORTHERN STAR HOTEL IN SLAVE LAKE, ALBERTA.

Nothing was good about the hotel

This was my last resort for a place to stay in town. If it comes down to that again I will sleep in my truck.

The property was poorly maintained! Continental Breakfast was very bare minimum. Old boiled eggs sausage links dry hash browns and warm beans. Minimal cereal station with toast and coffee. There was tea selection available but you have to ask for hot water that was only from the tap! Definitely wouldn’t recommend!

No words

Place needs major renovation

Friendly staff and clean rooms

Room was clean but coffee maker did not work

Found the place quite run down. Clean enough but room smelled of stale smoke. Bathroom safety rail loose. Not enough counter space in bathroom. Needs updating very badly.

Was good

Breakfast was terrible…

Place is falling apart

Had decent wifi, but no hot water. I informed staff the hot water was not working, and they said maintinance would fix it, but nothing was done. Included breakfast is supposedly served until 9am, but I went to the lobby at 9:02am and there was no evidence food had ever been served there. I'm lucky Wal Mart was 1.2km away so I at least I had canned food to eat while I waited 2 days for the only bus out of town.

If i could give 0 stars I absolutely would. The hotel is disgusting and smells of old musty smoke. Like your 86 year old chainsmoker unkle stayed in the room for 6 years before you got there. It made it hard to even sleep and my only thought the whole time was omg... if it smells this bad how is the cleanliness of it ... that being said it was 1am and myself and my guy were exhausted. So we slept for a couple hours. Now. Let's have a shower OK.... heres another fun part. The tiles in the shower are kept in with pin nails which means if I pulled one off id almost bet there is so much black mold underneath. So, turn on the water all the way hot to warm it up. No hot water...5 mins later still no hot water to be spoken of. The sink was full of gunk and around the taps was filthy. I owned a housekeeping buisness so this is a non negotiable for me. I know what clean is and in any other hotel I've stayed at they seem to as well. DO NOT RENT A ROOM HERE EVER. THIS PLACE NEEDS AN ENTIRE REMODEL AND NEW FURNISHINGS ABSOLUTELY THE WORST HOTEL IVE EVER STAYED IN. NEVER AGAIN

Very Disappointed – Not Worth the Price The cost was outrageous for the rundown condition of the room we received. The roof was leaking in the lobby, and there was extra room furniture being stored in common areas, which gave the place a very unprofessional feel. Our bathroom was in poor shape—the bathtub shower curtain was barely hanging on, and it looked unfinished overall. It also took about 30 minutes of running water just to get a warm shower. When I asked the front desk, they simply said, “Yes, it needs to run for a bit before it gets hot.” That’s unacceptable for any hotel, especially at this price point. I've stayed at hotels for a fraction of the cost and had a much better experience. Would not recommend.

The room was clean

Although it has an antique style, the place is clean, comfortable, and reasonably priced for the accommodation, and the staff were satisfactory.

Good stay

Worst hotel ever, I canceled my room cause it was so dirty, blood on the sheets ang bathroom was disgusting and they still charged me for the room, terrible service, Expedia should not promote this hotel

There was a pizza pop left in the freezer of my room. The roof dropped water by the one bed. They gave me dirty blankets the one day. Never brought extra towels. You couldn’t adjust the temperature of the room. It smelled like mould and there was mould in the bathtub/shower. They also would not refund me one night as I had to check out a day early even tho I was giving them over 24 hours notice. All in all would not recommend this place or ever stay there again. It should be closed for health concerns.

Dirty blankets. Mould in the shower. Roof leaked water. Couldn’t adjust the room temperature. Smelled like stale mould. Terrible experience overall there would. It recommend to anyone.

Everything, room was dirty, lamp had no bulb, window latch broken, no water stopper for tub, someone left bra in drawer under tv, poor staff service.

Where to start... I booked through Expedia.com. When I got there the front desk girl was counting out money to guy I swear was buying drugs out the back door. Then she took a deposit for the room but the deposit was never returned. When I got into the room the first thing I ALWAYS do if lift the sheets to look for bed bugs, I found none but I did find a patch of dried sperm. Now I have been trying to call them for the last hour but i just get a busy signal like they don't have an answering service and the phone is off the hook. DONT STAY HERE!!! Anything you THINK you are saving isn't really worth it..

The front desk lady was a sweetheart

It smelled bad and holes in walls

It’s ok

Staff was great

Toilet was leaking from the bottom. Bed sheets are gross asked for a new set got it and it was also dirty. Disgusting

they advertise hot breakfast , and actually had sausage and hasbrowns and even bacon, but no eggs ? does that even make sense.

Comfortable beds and rooms, excellent breakfast included, clean, friendly staff. My only complaint is the internet is slow and tvs reception isn't good

Property was dated and breakfast was terrible

Booked 2 night's only stayed one,no hot water still billed for 2 nights in a town that shouldnt even try charging 130.00$ per night

Good quiet hotel

There was poop on the toilet seat and food in the fridge. Front desk lady was annoyed that I called and asked for it to be cleaned. They lock the front doors at 10pm and the front desk lady gets angry when you come and go for cigarettes. The back of the hotel was covered in garbage and there is no room service unless you order 2 hours

It is run down and needs some updates.

There was no hot water. The shower head leaked spraying water on the floor. The restaurant isn't open on weekends.

Affordable

Needs up dated

What a horrible experience. And so expensive for what it was offered. Was not worth the money. Very old hotel, terrible smell throughout, room smelled like cigarettes, some dead squished bugs on the ceiling, dirty bathtub with long hair on it, the shower made such a loud terrible sound that ears hurt afterwards and had headache. The outlets were without covers so not safe to use. Broken fridge inside. Breakfast was a joke, no selection at all. Saw a bug crawling out of the breakfast area napkins. Overall was awful. Do not recommend it.

Great stay!

I travel for business and booked my stay here for business as well. This property shows the need for immediate repair and attention is outdated from paint needed on walls to ceiling tiles needing repair. The air quality in the room itself is stale and smells like smoke when I checked into my hotel room. There was a nice little surprise in the microwave oven and somebody left their fried chicken dinner. The front desk did switch rooms. However, the air quality in the second room was still smelling of smoke. The window of the room was cracked. The fiberglass tub felt like it was going to crack beneath me. I’ve never seen a property in this repair as this one is not deserving of any stars When I mentioned my dissatisfaction, they said that they are starting renovations and did not consider anything else regarding my experience I will avoid this hotel if it’s my only option.

Walked in and waited over 10 minutes for front desk person to show up, no bell or buzzer to calll them. Rooms are old. Smell very musty and Smokey. Internet jack hookups don’t work. Light in the bathroom was a fluorescent bulb that was basically a strobe light. Bathtub spout was basically falling off. Picture on 15 year old tv in room all distorted. Couch in room falling apart. Bed unccomfortable. I had a feeling this place would be bad, but all the other hotels around were sold out. Thankfully it was only one night

Simple. Do not stay here. I have never left a review in my life until now. This place is just plain terrible in every aspect of a hotel and I stay in lots of them.

Dirty

The staff were friendly.

The bathroom had a terrible repair job, the counters were dirty, the mirror tv and walls were dirty. Breakfast was terrible. Definitely not worth 179 before all the fees and taxes really disappointed hoping to get a partial refund for the stay.

Shower was old and loud. Creeked with every movment while in it. Bed was uncomfortable.

Great place

Bad

Nothing, very poor maintenance

Nothing, very poor maintenance

Old hotel, long due for a renovation. Bathroom was in poor condition but you can tell they clean the best they can. Overall it’s around 3/5 stay in a lower cost hotel.

Old hotel, smelly

It doesn't worth the money, over priced as there is not much options. Bed was not comfy at all.

Room smelt awful

Run down and dirty

TV didn’t work, no hot water for a shower, property is terribly rundown, repairs are unsightly, and all of this for the same price as the Super 8 or the Howard Johnson. This should be your last resort.

Not bad

Was a bit frustrating as all the lamps were unplugged so had to fumble in the dark to plug them in. Had to get maintenance to fix the heater as it would only blow cold air, once the very kind maintenance guy left and the heater was fixed, every time it kicked in it would make this awful noise until it kicked back off. The tv would turn on but had ‘no signal’ so it didn’t work for the duration of my trip. Although these things were not major issues, it was still quite frustrating. At least the check in was easy and the staff was nice.

I found this hotel over priced for 1 person. The room smelt like old musty carpet. Bed was very uncomfortable..everything else was ok, continental breakfast was fine as well.

I have pets, and i always look at what the cost is. It either says $$$ per pet or $$$ per stay. This one said per stay so i booked it. I get there and he asks how many, i said 2 but the description said per stay (land i showed him)not per pet, he wouldn't budge on that and i had to pay an extra $50 pet fee. This empty hotel at best should have been at max $100/night. It cost us $154/night plus the $50 pet fee. There was visible mud on the floor and in the bathroom there was a used Q-tip on the floor. The bathroom sink was also cracked. The only good thing there was the food from the restaurant.

Very dirty from the start. Went to bed on my first nights stay and woke up to mouse droppings on all the counter tops. Checked out immediately and will never be back.

The room smells like oil or solvent. The bed seems small for a queen and is not very comfortable.

The room we had 411 had a really bag smell in of poop then we asked for another room they wouldn’t let us change room an on top of that the house keeper guy refused to give us extra towels Saturday so we bought air freshener to put in room Saturday evening so we didn’t have to smell that room it made our clothing smell an our window was open on the 2nd floor when we checked in on Friday so they were probably airing out that poop smell an didn’t tell inform us

Was fine

The room smelled like urine, mold on the window. Carpet was wet. The hotel itself was very run down. Do not recommend. Hotel staff was nice and trying to be helpful, but no other rooms were available. Had to find a new hotel.

The rooms were not very clean. The property is certainly in disrepair, which is not reflected in the advertising. The sauna/steam room advertised has clearly not been in use for quite some time as it's currently being used as a storage facility. The fitness room is also in disrepair. Overall, for a last minute place to stay, it had clean sheets and a comfortable bed, so it does the job.

The property was dirty, tv not working despite asking for a remote tv which wasn't in the room when we arrived, the phone was not working, probably put there as a decoration

I believe its under renos, or hopefully it is. heavy rains when i was that had caused leaks in the roof in a couple spots in the common area.

Comfortable beds, hotel is run down and feels like you're being watched constantly.

Not the greatest stay. Had very loud neighbors both nights, could hear everything from above us, sounded like elephants stomping around upstairs. Room is ok. Will do in a pinch, but don't expect much.

Our room had a wierd smell and definitely needed a lot of upgrade and repair

It was okay for one night. The hotel seems to be going through some changes (furniture for sale, restaurant closed, very limited services); all in all, not very attractive. Breakfast was very frugal as well. All could be done much better.

.

OMG. It was the worst. Bath tub was so black on inside. Just old Rug it smelled very mildew. Yuck.

Its a rundown hotel thats had renos. You can tell its been through its paces. Chips on doors, poor repainting, dark spots along all the shower and tub seems. Not the worst place ice stayed but not going to stay here again. Other hotels in town are better for the extra 20 dollar's a night.

The sheet were not fresh. The office man wouldent understand me, about the ID Coz its not legal to copy ID But He said after conversation, ots oke It was smelling not fresh in the room amd the other lanes

Comparing other Hotels/ services in the town it is expensive!

I cant put into words how disgusted I was with this place.. Rude staff but that was nothing. The room was so disgusting i slepped on top of the bed fully clothed. At 6am a dag started barking in one of the rooms as it was left alone and did not stop till I left at 730 am. TV did not work, No plug ins for my computer. Fire hazards, Broken window.Dirty toilet and Bathroom. I have been on the road for 13 years and this wins worst of all time. Please dont ever stay here is awful.

Friendly staff. Convenient location. Tub fixtures needed replacement as they were old and difficult to operate, but worked . Shower curtain was ripped and difficult to close properly. Room was clean and the bed/pillows very comfortable. The iron worked very well which was a great bonus. Would stay there again.

If you are looking for a quiet place to rest after a long day you have found it

It was mostly clean… it’s just old and quite run-down. It smelled of cigarettes and weed, and there were some stains on the mattress cover. It was ok because I was by myself, but I wouldn’t want to stay here with my kids.

there were chips under the bed on check in, and the window had no lock on the main floor, and there was no big screen on the window so anyone could just slide it open and hop in the hotel room.

Our room had a smell of wet dog. Would have loved to leave the window open but there was no screen to keep the bugs out. 😕 No option to change rooms or hotels as the town was fully booked.

Easy stay thanks!

It was safe clean and quiet

Maybe 2-3 stars

Nice staying lovely place.

Place to stay for a night

The floor is sticky and gross, room does not look like it has been cleaned in a very long time, the linens are very dirty. Not able to stay in the room.

Roach infected

Its my first time to stay in this hotel, I am not satisfied because the first room they gave is use. Lots of dog hair on the bed. The room is so old and lots of maintenance issue. They give me another room after requesting a room transfer andthe room is nicer , but the hair dryer is not working, the bath tub is so dirty, I caught their pet (spider) on the bed. Don't like to stay here again, price is not right.

Nice calm place to stay.

When I am staying in Slave Lake I usually check here first

In wall heater/ ac did not work. Portable heater in room was also non- functional. Fortunately there were good blankets on a comfortable bed. Good breakfast in the morning. Considering the lower price than the alternatives, it was well worth the price of the stay

Pillows and linens stained and looked un-clean. Slept outside of the bedding. Heat/thermostat unresponsive. Cold night. Almost no lighting. Probably on purpose to hide the gross. Place should be bulldozed.

Bad experience overall from room to any other hotel’s amenities

Our Window was unsecured n taped shut with clear plastic n duct tape.. our bath tub was painted over and had a big tear in it which was lifted.. the tiles in the bathroom stayed wet for the 2 nights we stayed there .. Complained first night but they didnt do anything or move us to different room..