Crystal Star Inn Edmonton Airport with free shuttle to and from Airport vs Similar Hotels

Mixed feedback on room quality, with mentions of spacious rooms and comfortable beds, but complaints about uncomfortable mattresses and outdated decor.

Rooms mostly described as clean and comfortable, though some beds need upgrades.

Rooms were comfortable and spacious, but sound insulation issues were noted.

Rooms described as spacious, comfortable (good beds, seating) with reliable Wi‑Fi; some isolated problems reported such as oversized pillows, missing blankets for roll-out beds, noisy AC and occasional empty toiletries.

Mixed feedback on cleanliness, with some guests mentioning cleanliness as a positive aspect while others found the rooms a bit dirty.

Mixed reviews about cleanliness with some mentions of hairs in the shower.

Clean rooms, but some concerns about unchanging pillows and a smell in the hallway.

Generally reported as clean and well-maintained (rooms and breakfast area praised), with occasional issues such as carpet cleanliness and empty bathroom amenities reported by some guests.

Highly rated location in close proximity to the airport and key landmarks, providing convenience for travelers.

Convenient location close to the airport, with free shuttle service.

Very convenient location close to the airport and other amenities.

Convenient location, especially for airport access and layovers; quiet setting noted. Limited nearby entertainment for longer stays was mentioned by a few guests.

Guests had varied experiences with service, with some finding the staff friendly and helpful, and others mentioning rude interactions and long wait times.

Positive sentiments about staff being helpful and accommodating.

Staff were all excellent and friendly, with good support.

Staff repeatedly described as pleasant, efficient and welcoming (front desk, breakfast staff, helpful airport shuttle); service is a strong point in reviews.

Breakfast and restaurant services received positive feedback overall, with some guests suggesting more variety in the menu.

Positive reviews about breakfast and restaurant quality.

Breakfast offerings were noted as good quality.

Breakfast consistently praised (well-stocked, tidy, tasty), coffee and on-site dining received positive mentions, and food-service staff were highlighted for good service.

Satisfactory amenities overall, with some guests appreciating the shuttle service, while others noted the lack of certain amenities like a spa.

Good amenities such as a restaurant and parking availability.

Provided amenities such as free breakfast and a jacuzzi room were appreciated.

Breakfast, free parking, restaurant, and shuttle are positives, but repeated complaints about the swimming pool being closed for maintenance (and lack of prior notice) significantly lowered amenity satisfaction.

Mixed opinions on value for money, with some guests feeling the hotel was budget-friendly and others mentioning expensive parking and breakfast.

Overall perceived as a reasonable value given its location and service.

Overall a good value, though some guests felt charged more than expected.

Frequently noted as excellent value or fair price; guests felt the hotel offered good amenities and service for the cost despite some amenity setbacks.