OUTRIGGER Phi Phi Island Resort vs Similar Hotels

Room quality is not mentioned, thus assumed as 'Standard quality for this hotel tier'.

Mixed reviews on room quality; some rooms were unpleasant while others were acceptable.

Some rooms were described as dated and in need of renovation.

Rooms described as spacious and nice but several guests mentioned hard beds/pillows, some dated furnishings and one report of sewer smell in a room.

Cleanliness is not explicitly mentioned but the cancellation raises concerns regarding the overall state of management.

Some areas were not adequately cleaned, with mentions of dirty mattresses and surfaces.

The rooms had old bathrooms and there were concerns about the cleanliness due to insects.

Generally reported as very clean (rooms described as 'sehr sauber'), but occasional negative note about sewer/odour in one room.

The hotel is noted to look lovely, suggesting a favorable impression of its location.

Described as beautiful, providing great access to the beach and surrounding islands.

Fantastic location for sunrises and sunsets, providing a peaceful escape from crowded areas.

Highly praised for beautiful, tropical setting with sunrise and sunset views and quiet beachfront, but noted as isolated and requiring longboat transfers at night.

Customer service lacks response regarding cancellation which negatively impacts the perceived service quality.

Staff was consistently described as welcoming and helpful, with particular praise for individuals.

The staff were very helpful and attentive, contributing positively to the overall experience.

Very positive: staff repeatedly described as friendly, attentive and 'aux petits soins'; chef noted for attentive breakfast service.

Food and Beverage is not mentioned, thus assumed as 'Standard quality for this hotel tier'.

Breakfast and some meals received positive feedback, while others were less favored.

Breakfast was a great buffet, but some reviews mentioned limited options.

Strongly positive: breakfast repeatedly praised as fabulous with great variety; specific praise for an 'incredible' Thai curry.

Amenities are not discussed, thus assumed as 'Standard quality for this hotel tier'.

Amenities were generally nice, although some guests noted the pool and fitness facilities needed renovation.

The resort had good amenities, including various restaurants on the beach.

Good amenities: nice pool, restaurants along the beach and well-kept grounds; downsides include aging sunbeds and lack of beach entertainment.

Value for Money is not discussed, thus assumed as 'Standard quality for this hotel tier'.

Prices are higher relative to other regions in Thailand, but generally justified for the island.

Prices for some services like massages were noted as high compared to city rates.

Mixed: restful, picturesque stay but extra costs and inconvenience for transfers (expensive night boat returns) and limited beach facilities reduce perceived value.