The Inn At Charlestown vs Similar Hotels

Issues with heating and small beds were mentioned.

Comments about room quality were mixed; while some rooms were comfortable, there were complaints about cleanliness and maintenance.

Mixed: many found rooms comfortable and of a good size, but several mentions of tired, dated decor, small/old-fashioned rooms and mattresses/bed a bit too soft.

Rooms were described as comfortable and spacious, with some minor complaints about noise.

Some guests noted stains on carpet and mattress protectors.

Several reviews mentioned cleanliness issues, particularly with housekeeping and areas not being thoroughly cleaned.

Mixed signals: several guests praised clean rooms and quiet, but at least one review specifically noted carpets were not very clean, which lowers the score.

Most reviews mentioned cleanliness positively, highlighting well-kept rooms and bathrooms.

Many reviews highlighted the excellent location and accessibility.

Guests found the location convenient and suitable for their needs, particularly for short stays.

Strongly positive: frequently noted as well located for commuting to Edinburgh, close to Rosyth/airport, central and convenient with free parking.

Guests appreciated the convenient location, especially for access to the railway station.

Staff were frequently described as friendly and attentive.

Most reviews praised the staff for being friendly and helpful, contributing positively to their experience.

Generally very positive — staff repeatedly described as helpful, courteous and professional, though a few comments suggested front-of-house could be more polished and staff training would be beneficial.

The owner and staff received high praise for their friendliness and helpfulness.

Excellent food experiences both for breakfast and dinner.

Food quality received positive notes, but specific breakfast complaints reduced the overall sentiment.

Strong: food repeatedly described as tasty, hot and lovely with good bar food; some operational problems noted (slow cocktail service, delays taking breakfast orders).

Breakfast was frequently highlighted as tasty and filling.

Basic amenities provided, but some areas were noted to be aging.

Amenities were generally good, but some guests felt more could be done, especially regarding breakfast options.

Solid: free/easy parking and lovely gardens praised; negatives include no lift (accessibility issue) and occasional wifi dropouts and slow bar service at night.

Amenities were adequate but some guests desired more options in the bar.

Overall value deemed reasonable but some felt prices should be lower given the conditions.

Many felt they received good value, but some perceived that with minor improvements, it could enhance their value perception.

Generally seen as good value (reasonable food/drink prices, comfortable stays), but isolated issues (breakfast charging dispute) slightly reduce the score.

Many guests mentioned excellent value for the price paid for their stay.