Protea Hotel Fire & Ice! by Marriott Durban Umhlanga Ridge vs Similar Hotels

Mixed reviews about room comfort, especially regarding bedding.

Recent renovations improved room quality, though some found them small.

Rooms are lovely and comfortable, though one review mentioned a small room.

Generally comfortable and new rooms but some issues reported: sleeper couch too small, rooms a bit small for some guests, windows that don't open and bathroom layout complaints.

Some criticism of room cleanliness and maintenance indicated.

Some guests noted issues with cleanliness, impacting overall perception.

Generally clean, but concerns about hair in the pool and bathtub cleanliness were mentioned.

Repeated praise for cleanliness across reviews: 'very clean', 'rooms are clean', 'lovely clean unit' and notes that the whole hotel is kept tidy.

Frequent mentions of excellent location close to amenities.

Guests appreciated the convenient location near attractions.

Great location, close to beautiful beaches, shops, and walkable distance.

Consistently noted as excellent: close to the airport, convenient to the sea and loved Umhlanga; location cited as a key positive.

Overall positive sentiment with many reviews highlighting friendly and helpful staff.

Many reviews highlighted the friendly and helpful staff, enhancing guest experience.

The staff is friendly and accommodating, with excellent service reported throughout.

Strong positive sentiment for staff and service: multiple mentions of helpful, friendly staff, concierge/security/reception going the extra mile, and early check-in accommodated.

General satisfaction with breakfast, but some criticism on variety.

The breakfast was praised, though some felt it did not meet previous standards.

Breakfast and food received praise, with some minor complaints about variety.

Breakfast repeatedly praised as excellent with a wide variety and a helpful chef; some negatives for dinner service closing times, limited sugar sachets, coffee and wine selection concerns.

Positive mentions of facilities like the heated pool but some dissatisfaction with room amenities.

Mixed feelings about amenities, particularly regarding food options.

Heated pool and breakfast were highlighted, though additional seating at the pool was needed.

Highly rated amenities including rooftop pool, gym, lobby lounges and good facilities; a few specific negatives (wine selection) but amenities were frequently praised.

Some reviews noted not feeling the price matched the room quality.

Most guests felt it was worth the price, despite some complaints.

Good value for the quality provided, although some felt it was expensive during peak times.

Mixed sentiment: some guests called it 'value for money' while others flagged meal pricing not included and some items (wine) as overpriced, lowering perceived value for some visitors.