Holiday Inn Express Kettering by IHG vs Similar Hotels

Rooms were comfortable, but some had issues like soft mattresses.

Rooms often described as lovely with very comfortable beds and pleasant features (courtyard access, oak bedchamber), but some maintenance issues (spot lights, no hot water in shower, fridge unplugged).

Room quality varied, with one superior room described as dowdy and lighting inadequate.

Mixed reviews regarding room size and comfort.

Mixed sentiments about cleanliness with reports of stained carpets and dirty shower.

Multiple reports of stained carpets, a torn robe with a used tissue, flies in buffet areas and general concerns about visible cleanliness — lowers this score.

There were cleanliness issues mentioned upon check-in, including finding hairs on bedding and unserviced rooms.

Mentioned issues with cleanliness and a dirty environment.

Good location, well positioned for transport links.

Consistently praised: beautiful countryside setting, tranquil grounds and good location for walks and exploring the estate.

The hotel's setting was noted as lovely, contributing to the overall appeal.

Great location with easy access to shops and clubs.

Staff are consistently described as friendly and helpful.

Many guests describe staff as very attentive, warm and welcoming; servers and reception/helpful staff praised repeatedly despite one report of an unwelcoming receptionist.

Most staff members were described as polite and pleasant, despite some issues not being addressed promptly.

Friendly and helpful staff were frequently praised.

Breakfast quality and choices noted as poor in several reviews.

Repeated praise for outstanding dinner and breakfast quality and choice; food described as fabulous, though one complaint about buffet hygiene and price.

Most dining experiences were pleasant, though some issues with breakfast availability were noted.

Limited food options available, affecting overall experience.

Good parking and provision of tea and coffee; however, something could be improved.

Spa and pool receive strong positive mentions and are recommended; some drawbacks noted (jacuzzi too hot, discrepancy with website about outdoor pools, missing in-room hair dryer/fridge).

The spa and pool facilities were praised, although rooms require updating.

Basic amenities were available, but some guests found them lacking.

Generally a good value for the price, but breakfast quality varies.

Mixed signals: several guests call food excellent value, but some mention dinner prices as slightly high and concerns about breakfast value given hygiene issues.

Guests felt that the service and experience did not match the price point paid.

General positive perception of value for what is offered.