Hotel Indigo El Paso Downtown by IHG vs Similar Hotels

Mixed sentiments with some complaints about odd smells in rooms.

The room itself was cozy and comfortable, with great views.

Room was adequate for short stays, but had issues with humidity and outdated decor.

Dated rooms but clean; issues with room service quality noted.

Some reviews highlighted issues with the cleanliness of the rooms.

Hotel is very clean, staff courteous and attentive.

Issues with room cleanliness reported, including blood stains and dirty carpets.

Several complaints about wet sheets and mold in the shower.

Several reviews mentioned that the hotel is in a great location.

The location is excellent—right next to San Jacinto Plaza—making it very easy to explore the area.

Super convenient location, just next to I-10.

Positive comments about the great location of the hotel.

The majority of the reviews praised the friendly and helpful staff.

Staff were incredibly welcoming and friendly, especially notable mentions of multiple staff members.

Friendly and helpful staff, good response to heating issue.

Mixed reviews, with some mentioned having friendly staff, but also a report of unhelpful service.

Positive feedback on the food quality at the restaurant.

The food was a highlight, especially the steak chilaquiles and excellent service in restaurants.

Breakfast was good, but staffing issues noted on weekends.

Negative feedback on food quality and limited breakfast options.

Amenities like the pool and bar were well-received.

Hotel has a terrific restaurant and a beautiful rooftop bar.

Nice pool and breakfast, though some areas need updates.

Positive notes about the pool and comfortable beds.

Some comments indicated that the stay was seen as expensive for the experience.

The luxurious rooms and fantastic service justify the price.

Reasonable price for the experience, but some expectations were not met.

Price considerations noted for WiFi charges for non-members.