Raven Hotel by Greene King Inns vs Similar Hotels

Rooms are comfortable but some are seen as dated and in need of refurbishment.

Multiple complaints: wrong room allocation, no windows or very small/poorly opening windows, no air conditioning/very hot attic rooms, noisy vents, small bathrooms and general wear-and-tear.

Some rooms were noted as needing maintenance and not heated properly.

Rooms were comfortable, but some needed updating and repairs.

Guests mentioned that rooms were clean, but some had issues with odor in certain rooms.

Consistently reported as poor: filthy rooms, insects (spiders, ants), dirty carpets, peeling paint and generally not cleaned to standard.

Some areas were noted as needing cleaning, particularly outdoor spaces.

There were reports of dust behind the bed and general cleanliness issues.

The hotel is well-located near the train station, which is praised by several guests.

Frequently praised as convenient for Hook/Basingstoke and described as 'perfect for what we needed'; location is a clear strong point.

Great location and beautiful grounds were frequently mentioned positively.

Several reviews commend the good and quiet location.

Staff were generally described as friendly and helpful, contributing positively to the experience.

Mixed reports but several mentions of friendly/helpful staff (notably a bar staff member, Janet) and generally helpful front-line teams; a minority reported unhelpful or rude interactions.

Staff were generally friendly and attentive, but there were significant delays and issues during service.

Many reviews highlight friendly and helpful staff.

Breakfast quality received mixed reviews, with some meals being very good and others below expectations.

Several comments complaining of poor quality (bar food described as pre-made, supermarket-quality pizza, canned breakfast) though a few guests said food was 'ok'.

Food was varied; some enjoyed it, while others found it underwhelming and too cold.

Food was good but with limited options, especially for breakfast.

Basic amenities were provided; some upgrades are needed.

Good amenity set when available: pool/sauna/steam praised by some, free car parking, hydration station and in-room fans; however several guests reported the pool was unavailable/closed during stays.

Amenities like the hot tub and pool were described as old and in need of upgrades.

Good breakfast options, though some improvements needed.

Many guests felt the hotel provided good value for the rates charged.

Some guests noted competitive pricing compared to nearby options (e.g., during events), but issues like double charges, lack of refunds and service failures negatively affected perceived value for others.

Some guests felt the price did not match the service and quality expectations.

Many reviews indicate that the hotel offers great value for the price.