Leonardo Hotel Newcastle Quayside vs Similar Hotels

Mixed: several guests enjoyed generous, comfortable rooms with good finishes and river views, but some rooms described as tired or having maintenance issues (bath falling apart, broken locks, keys not working).

Rooms are modern and spacious, although some guests noted room size could be improved for larger groups.

Room quality described as comfortable with good amenities.

Some rooms were not good looking and had issues.

Mixed reports: several guests praised clean/tidy rooms, but multiple serious cleanliness complaints (mouldy bathroom, stained towels, used condoms behind bed, possible bed-bug bites) reduce the score.

The hotel is clean and well-maintained, contributing positively to the overall experience.

Commonly praised for being very clean in multiple reviews.

Rooms were very clean, but some rooms had issues.

Consistently praised: excellent quayside/river location, great for walking into the city and scenic views — a standout positive across reviews.

Excellent location with beautiful views, enhancing the overall appeal of the hotel.

Often mentioned as outstanding with everything within walking distance.

Great location, very suited for access to activities.

Generally very positive: staff repeatedly described as friendly, helpful, attentive (early check-in, breakfast staff prompt); a few check-in prioritisation issues noted but overall strong service sentiment.

Staff were friendly and accommodating, though there were some issues with food service timing.

Frequently highlighted as friendly and helpful staff, exemplary service noted.

Staff were lovely and very helpful.

Mostly positive for breakfast (several comments calling it excellent), but some mention that breakfast and bar drinks are pricey and the bar experience was not great for all guests.

Food quality and variety at breakfast was praised, although prices were seen as somewhat high.

Breakfast options described as extensive and of high quality.

Breakfast was very good and fresh.

Mixed to slightly negative: good in-room tea/coffee provisions and on-site parking (limited), but complaints about overpriced bar drinks, charged/missing fridge and limited/ misleading parking information.

Amenities like the pool, gym, and lounges greatly enhance the stay experience.

Well-equipped kitchens and onsite laundry received positive feedback.

Good facilities in room and nice decor.

Mixed: some guests felt they got a good deal (especially with online breakfast booking or Sunday rates), while others called out poor value (extra charges for amenities, pricey breakfast/bar).

Prices were considered high by some guests, particularly for Saturday nights.

Generally perceived as high value for the quality received.

Excellent value for money, given the rate.