Kempinski Hotel Xiamen vs Similar Hotels

Rooms need updating and there are complaints about comfort.

Rooms were comfortable, but the presence of smoke odor was a significant downside.

Standard quality for this hotel tier.

Room was comfortable and provided a good night's sleep.

Some concerns about smoke smell and need for renovation.

Rooms were reported to have a strong smell of smoke, which detracted from the overall cleanliness.

Hotel charges unjustified safety deposits, creating a negative sentiment.

Bathroom had a strong odor initially, but was promptly addressed.

Good location mentioned in multiple reviews.

The location was described as convenient, central, and easily accessible.

Standard quality for this hotel tier.

Standard quality for this hotel tier.

Staff were courteous and did their best.

Guests praised the staff for being helpful and friendly, with specific mentions of excellent service.

Standard service quality for this hotel tier.

Service was excellent, with prompt action taken on issues.

Great food and restaurant ambiance.

Breakfast options offered strong local flavors but lacked variety for international tastes.

Standard quality for this hotel tier.

Standard quality for this hotel tier.

Great amenities and nice food options.

Amenities were decent, including laundry and gym facilities, but some guests noted the lack of a coffee machine in the room.

Standard quality for this hotel tier.

Included an air purifier to improve air quality.

The price is considered high compared to the booking description.

Overall perceived to be good value, especially with included amenities and services.

Unjustified extra charges impact perceived value for money.

Standard quality for this hotel tier.