Clayton Hotel Birmingham vs Similar Hotels

Rooms are often described as spacious and well furnished, but several guests reported issues: dark rooms, ineffective air conditioning, connecting-room noise and some decoration concerns.

Generally positive: rooms described as spacious, characterful, well-appointed (bath + shower, good bathrooms), with some mentions of noise on lower floors and air-con capped at 24°C which slightly detracts.

Guests mentioned comfort issues with beds and lighting which lowered the rating.

Rooms are described as lovely, comfortable, and well-equipped, though some reviews mentioned issues with noise.

Multiple reviews note rooms are "clean and fresh", "really clean" and "presentable" — cleanliness is consistently praised across stays.

Mixed reports: many guests state rooms were very clean, but there are serious isolated complaints (make-up/body hair on pillows, chewing gum under sheets, dirty blankets/towels, dusty rails) that lower the overall cleanliness perception.

Many guests noted the cleanliness positively, but issues with towels and shower gel dispenser affected the score.

Most guests found the rooms clean and well-maintained, noted specifically in the review about the cleanliness of the room and the hotel overall.

Frequently described as centrally located with easy access to transport and the Bullring shopping area; some negative notes about lack of onsite parking and a walk/uphill to recommended car parks.

Very strong: repeatedly described as opposite New Street station, central and convenient for shops/transport. A few notes about police presence nearby do not outweigh the generally excellent location.

The hotel is well-located for events and attractions, adding to the overall positive sentiment.

The location is frequently mentioned as great and central, with easy access to attractions.

Service is a standout: numerous mentions of helpful, attentive staff (notably Paulette and Manei/Manie), excellent customer service and personalised care during stays.

Consistently praised staff — multiple guests highlight helpful, friendly and efficient service (specific mention of 'Mimi' and several 'exceptional' staff experiences), though there are isolated reports of indifferent responses after complaints.

Most reviews praised the helpful and friendly staff, contributing to a high service rating.

Guests consistently praised the staff for being helpful and friendly, highlighting excellent customer service.

Breakfast receives praise as a "lovely" and well-selected offering; restaurant and meal experiences are described as delicious with attentive service.

Generally positive breakfasts for many (filling, nice sandwiches/pastries), but there are reports of running out of items, cold/limited options and lack of vegetarian choices; bar/restaurant atmosphere was also criticised.

Breakfast received positive comments, but lack of variety was noted.

Breakfast received positive feedback, but some guests had mixed feelings about the food options.

Good bar/restaurant, gym and breakfast offerings are noted positively; some operational issues (only one key supplied, floor-access restrictions, inability to store food in fridge) reduce the score slightly.

Mixed/limited: positives include air conditioning, in-room fridge and large bathrooms; negatives include no gym, missing small bathroom extras (shower cap/hand soap), dusty stair rails and a lack of atmosphere in bar/restaurant.

Amenities generally received positive feedback, but issues with air conditioning and bar prices lowered the score.

Rooms contain necessary amenities, and the breakfast was positively reviewed; however, some guests indicated mixed feelings about the parking situation.

Generally positive for the experience, but value is pulled down by extra costs and inconveniences (notably £27 parking charges and parking logistics).

Mixed perceptions: some guests found good rates (example standard room deal), but several called the hotel 'very expensive for what it is' or noted limited/poor value for breakfast and room extras.

Overall reasonable value, despite some concerns about high bar prices.

Many guests felt that the hotel offered great value for the quality and service provided.