The Westin Surabaya

Perfect location for staycation with the family. We stayed there to celebrate our wedding anniversary, and the room was decorated nicely. The staff gave us very nice attention.

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Great location connected to Pakuwon Mall

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조식 메뉴가 정말 좋았습니다. 직원 분들도 너무 친절하셔서 편안하고 즐거운 시간이었습니다. 다음에 기회가 된다면 또 방문하고 싶습니다.

없습니다. 예약 관련 문제가 조금 있었지만 친절하게 해결해주셨습니다.

Had an amazing stay here, no doubt ! Would like to give a shout out to Binar (from the breakfast restaurant), Adelia and Citra from the HK Team! Thanks for the wonderful service , feels like home ~

We had a wonderful breakfast experience. The food was delicious, and Karan provided excellent service. He was attentive, friendly, and made us feel very welcome. Thank you for the great hospitality.

We thoroughly enjoyed our stay at the Westin Surabaya. The hotel is immaculate and the rooms are well appointed, but the genuine hospitality and willingness to serve from the hotel staff is what set the experience apart. The breakfast buffet in the restaurant (Magnolia) had plentiful Western and Asian options, the food was fresh and attractively presented, there were rotating daily selections, and the staff was attentive. The pastry selection, in particular, was a delight. We stayed in a club level room, and the club lounge staff did everything they could to make us feel at home, remembering our names, our drink preferences, and suggesting dishes we might want to try from the evening food spread (advertised as hors d'oeuvres but in reality much more substantial). In particular, Evan in the club lounge went above and beyond, having the chef prepare a special dessert for our final evening and offering to have a packed breakfast prepared for us since we were departing early the next morning. This property is a shining example of what every Westin property should aspire for.

انصح بزيارة هد الفندق

انصح بزيارة هد الفندق

The club lounge is so great. Nice place to chill. Good food, good service, and good drinks 🤙 Shout out for Mr. Evan who treat us really well

I recently stayed at The Westin Surabaya for 4D3N and overall, it was a fantastic experience. The hotel delivers on luxury, impressive city views, and genuinely outstanding hospitality. That said, a couple of design choices left me scratching my head—especially as someone who travels and works on the road. The highlight of the stay was definitely the recognition of Marriott Bonvoy elite status. As a Platinum member, I was upgraded to a Junior Suite, which was a wonderful surprise. The suite was huge, with floor-to-ceiling windows showcasing beautiful views of the Surabaya skyline. The sense of space was impressive, and it immediately felt like a special stay. What truly made the experience memorable, however, was the staff. The teams at Magnolia Restaurant (Evan, Binar, Handy) and the Club Lounge (Mahrous, chef ATA, Enrico, Evan) were exceptional throughout my visit. Every interaction felt warm, attentive, and genuine. From breakfast service to evening cocktails, they consistently went above and beyond. The Club Lounge itself deserves special mention. It became my favorite place in the hotel—a comfortable and elegant space with a great atmosphere, excellent food and drinks, and a team that made guests feel genuinely welcome. That said, the room wasn’t perfect. For a Junior Suite 2901 & 3001 in a luxury hotel, I was surprised to find there was no bathtub. After a long day of travel, I was looking forward to relaxing with a soak, so the shower-only setup felt like a missed opportunity. The other issue was the lack of a proper work desk. As a blogger and digital nomad, having a comfortable workspace is important, and the room simply wasn’t designed with that in mind. Working from the coffee table wasn’t ideal, and I found myself using the Club Lounge whenever I needed to focus and get some writing done. Overall, I would still happily recommend The Westin Surabaya. The service, lounge experience, and elite recognition were all excellent, and they outweighed the room’s shortcomings. If you’re visiting for leisure, you’ll probably love it. If you’re planning to work extensively from your room or you’re someone who enjoys a long bath after a busy day, it’s worth keeping those limitations in mind. The gym is well-equipped and spacious, but rules need better enforcement. I frequently saw young children in slippers or swimwear handling weights despite clear signage on age limits and attire requirements. Providing sanitizing wipes would also be a welcome addition, as many guests did not clean equipment after use. Better supervision would enhance both safety and hygiene. 🍸 Sky Lounge boasts a beautiful setup and stunning views, but the atmosphere felt flat. Staff engagement was minimal, and the live band lacked energy, resulting in a rather forgettable experience. Would I stay again? Absolutely. The incredible Club Lounge team alone gives me plenty of reasons to come back. #WestinSurabaya #MarriottBonvoy #HotelReview #SurabayaTravel #LuxuryTravel #ClubLounge #SuiteLife #BonvoyElite #TravelBlogger #IndonesiaHotels

Our stay at the Westin was truly exceptional. From the moment we arrived, the team delivered exactly what they promised—warm hospitality, outstanding service, and genuine care for their guests. Every detail was handled professionally, making us feel welcomed and valued throughout our stay. The hotel was spotless, the staff were attentive and responsive, and the service consistently exceeded our expectations. A heartfelt thank you to Karan, Chef Denni, and the entire Westin team for making our stay unforgettable. We highly recommend this hotel and cannot wait to return.

Room was in the highest floor and same floor with Westin Lounge, bed was comfortable and lounge fnb was good and delicious. Magnolia breakfast was awesome, thanks for Vika, David and Karan were serve us very well and attentive for our needs. Will be back again in the future.

The western hotel surabaya is one of the best 5 Star hotel in surabaya. The hotel is so beautiful and all staff so gentle and humble. Mostly the Kidz club staff is very humble and professional. I really get the good experience.. it's highly recommend

We chose The Westin because it is conveniently located within the same complex as Pakuwon Mall. Initially, we booked a Standard Room for our family, but we decided to upgrade upon check-in. The check-in staff were very helpful, and the process was quick and efficient. While waiting for our room to be prepared, we relaxed at the club lounge and enjoyed the drinks and snacks provided. The room we stayed in was very comfortable. Since we were traveling with our child, the hotel thoughtfully prepared a small tent in the room and also provided a coloring package, which our child really enjoyed. With its beautiful views of Surabaya’s city skyline, our stay at The Westin was truly satisfying. We also thoroughly enjoyed the breakfast. All of the restaurant staff were exceptionally friendly and always greeted us warmly, often adding a personal touch by addressing us by name. One service that we have not experienced at other five-star hotels is that the restaurant offered guests the option to take away breakfast items to their room. This was extremely helpful for us as parents of a young child, since children sometimes want food from the restaurant after returning to the room. Although this hotel primarily caters to business travelers, it is also an excellent choice for a family vacation. The hotel is very child-friendly, and its direct connection to Pakuwon Mall—one of the most comprehensive shopping malls in the city—makes it even more convenient for families.

A stay at The Westin Surabaya was excellent from start to finish. The room was very comfortable, clean, and well prepared, and every part of the hotel felt well managed. Service across all areas was consistent and professional, making the whole experience smooth and enjoyable. The Westin Club Lounge was a highlight, with great service and a welcoming atmosphere. Special thanks to Evanthio for the smooth checkout and to Enrico for great service during dinner. They even helped with Grab arrangements and reminded us about small fees, going the extra mile in a way that really stood out. Thank you to the whole team, and apologies for the late review.

The service in restaurant is very good

Breakfast and hospitality

the The hotel was very comfortable, and the location was extremely strategic, right above a shopping mall, so there was no need to leave the building to go shopping. The breakfast was very complete, offering Indonesian, Chinese, and Western menus. Everything was delicious and tasted amazing. The service was excellent and very friendly. Special thanks to Mr. Karan for serving me so well and with great kindness. Thank you as well to all the staff, from the receptionists, housekeeping team, the bellgirl (sorry if I forgot her name), and Coach Endang who guided me during yoga 😃. Overall, everything was excellent, and this would definitely be a place I would return to whenever I visit Surabaya 😃🫰 breakfast was excellent, very tas

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The Westin Hotel was elegant, comfortable, and provided excellent service throughout my visit. I would especially like to thank Mr. Filip from the concierge team for his outstanding assistance. He was very professional, helpful, and attentive, making my stay much more convenient and enjoyable.

Stayed for 3 nights on club level, room small by Westin /Ritz Carlton standard but the warm hospitality and excellent service of staff at the exit/ entrance from hotel to Pakuwon/PTC mall, Magnolia restaurant and club lounge staff made my stay so welcoming and enjoyable. Special thanks to Evanthio, Enrico, chefs /service staff at the lounge/ coffee house for going above and beyond the service standard of other luxury hotels for their professionalism. Thank you team for the exceptional service 🌹.

this is the 2nd time i am staying in Westin hotel Pakuwon surabaya, as always, very excellent services from all hotel staff, starting from door man, security, concierge, receptionist, room boy, stewards, food handler, Chefs , duty-manager. Clean and convenient room, good gym and pool, strategic location near mall and food store, easy to get taxy etc. specially thanks for freddy and Ilham , from room service. Karan and Chef Patrick from restaurant during breakfast , i really enjoy staying in this hotel and this will be my priority hotel during visit to surabaya

Good stuff, good room, good atmosphere

Such a great hotel. Great location being directly connected to a large mall with lots of food options and very easy to get a Grab to take you round Surabaya. It is about 40-50mins from the airport but its easy to get a Grab in both directions. The hotel is modern and the rooms are spacious. It represents the Marriott concept of a double decker hotel (2 separate hotels in one building) but it works perfectly, the guests of the Westin have access to the Four Points Sheraton pool but also have a private pool which guests of the Four Points Sheraton don’t have access to. If you book a Westin Club room, or have Marriott loyalty status, you have access to the club lounge on the 39th floor which serves breakfast, afternoon tea and sandwiches and the general Marriott evening cocktail service for cocktails, beers and wine from 5-8pm and multiple food options from 6-8pm……the staff in the Club lounge are amazing - if anyone needs training in customer service they should call these guys….they’ll show you how to deliver 5 star service Thanks to the staff at the Westin Surabaya for such an amazing stay

The service was so good...especially from Veronica..😊

One of the best in Surabaya, the service and ambience is really good!!

All of services, especially breakfast, all is good, thanks to Chef Bagus also, you are the man.

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Great location near to the mall, good atmosphere and excellent room and good service.

We had a very enjoyable stay at the Westin. Checking in was efficient and quick, room was clean and comfortable, breakfast at the Magnolia was superb, The crew at Magnolia was very attentive and courteous - Mas Sabri, Mbak Vika, Mas David, Chet Lutvi were just among the super team at Magnolia. Overall it was a great stay and would highly recommend the Westin if you're visiting Surabaya.

We had a great time & experience during our stay in Westin Surabaya

Every team member was very happy and kind and supportive and helpful

All great

Had a truly delightful weekend stay at The Westin Surabaya with my family. Despite arriving on an exceptionally busy weekend due to a university graduation, the entire experience—from arrival to check-in and being escorted to our room—was handled seamlessly and with great efficiency. As someone who has recently joined Marriott Bonvoy, I appreciated that the membership benefits were thoughtfully honored. We were granted a late checkout until 2 PM (on a weekend), our preferences were well noted, and we were assigned a corner room with a beautiful view. The room itself was immaculate, with a cool and well-maintained atmosphere—something we value highly as a family with dust sensitivities. The lavender balm amenities were a subtle yet memorable touch, creating a calming environment that helped the kids rest comfortably. A lovely addition was the children’s activities by the pool on Saturday afternoon, which added a family-friendly element to the stay and kept the little ones happily engaged. Breakfast was undoubtedly a highlight. The selection was extensive and consistently excellent. What elevated the experience further was the exceptional service from Matriin and Sabri, who were attentive, thoughtful, and especially accommodating to our children. Their warm hospitality, along with the availability of special off-menu dishes, made the breakfast feel truly personalized. Overall, a refined and well-curated stay that balances comfort, service, and family-friendly touches beautifully. We look forward to returning.

it was a great experience spending day and night in the great place. all staff manner are excellent. special thanks to Kiki, Aryo, Bintang, Matrin and all other good staffs there, god bless you guys, dont stop giving kindness.

Management should actually spend a night in the rooms to note minor annoyances and rectify. Rooms are clean and appointed as you would expect, staff very helpful. Club lounge is an exceptional space. Required improvements: adjust shower door so that it does not push the matt away when you open to step out of shower making it useless. Create somewhere to hang towel while in shower. Should not have to put towel on the floor to reach from shower. Update TV's so they bluetooth compatible, have Netflix, Youtube etc. Gym shared with Four Points is one of the worst I've seen, unless you only want a running or cycling machine you are pretty much wasting your time. Space is there, but selection of equipment is very poor. Overall disappointing when you can stay in Four Points downstairs that has all of this handled.

Location was good , hospitality was superb and food was great. Rooms are clean n always upkeep. Friendly smiling staffs from bell boys to chefs!

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House keeping attention

Access to hotel crowded with mall parking

The service, the staff and the place - everything was at a very high level !

Great location

The hotel is well located directly above Pakuwon Shopping Mall. Easy access to shopping, checkin and checkout was smooth. Our room was a city view room located on level 32. The room was luxurious and well appointed, quiet, spacious and comfortable. The pool area was great with plenty of sun beds. Our only negative was we had to wait half an hour for a table for the hotel breakfast, otherwise all good.

Everything, from the moment we arrived, exceptional, friendly and efficient. The club floor is well worth the experience, nice room, high quality linens, love the bathroom and shower. The evening cocktails is superb, breakfast was plentiful with good variety and freshness. Love it and would definitely return soon. Staffs are friendly and polite and efficient. Thank you

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Excellence services from westin team during my business trip at surabaya. Especially when breakfast, chef bagus say hello in person and offering me special menu om breakfast. Thank you for your great services

For us, the Westin Surabaya is the best Hotel in Surabaya. I used to stay here with my husband and my little boy for our holiday. Lately we just stayed here for our Christmas Holiday. The hotel is incredible beautiful with rooms which are always very clean n very comfortable with beautiful view. The housekeeping team is great. The staffs of the hotel are very friendly, so kind n very helpful especially in the Club Lounge and in the breakfast restaurant. Foods are always delicious with many interesting choices. By this chance, i would like to special thank to Mr. Vicky the Manager, Mrs. Nila, Mr. Tian, Mr. Bayu, Mr. Sukron, Ms. Sara, the chefs in the club lounge and the restaurant and many other staffs for always provide us their best and excellent services during our stay. We always have unforgettable and wonderful experience every time we stay in this hotel. My little boy enjoy and so happy staying here. We will always come again to Westin Surabaya. Janice

TA - STAFF: very impressed with all the staff in the Club Lounge. Not just the front of office, but the people looking after you at the tables and the chefs - all super polite and helpful. Without them I could well have downgraded my review of the hotel. - LOCATION: whilst it is connected to a large Mall, it isn’t easy at all to walk outside - there are very limited paths to explore around - and crossing the road is daunting (although oddly quite safe if you choose your crossing sensibly). There is another mall not far away, but empty (confused me why it was open at all….). ALSO…. The pollution index is always high - as of right now it is 10 times the WHO recommended maximum. I regularly saw it much higher on my stay. - LIFTS: there are only three for the entire hotel, and you have to wait a few lift arrivals at busy times. In addition, the lift buttons to call a lift don’t work correctly, as if you want to go up, the lift will be called for all lifts going down as well as up. I ended up using the emergency stairs to get up the two levels to the club lounge (I used the stairs daily instead of the lifts - much easier). - CLUB LOUNGE: on the 39th floor. Great panoramic view. GREAT STAFF - couldn’t fault them at all - they made my stay enjoyable. Tian was super helpful, got IT up to get my laptop connected to the WiFi. The variety of food is also very good for a club lounge, perhaps the best I have experienced. The chefs prepared some excellent food (the Chefs were also super helpful - making pretty much anything you wanted). As standard there is a great variety and tastes. So good that we never bothered eating outside of the lounge despite being able to use the main restaurant if I wanted to. Coffee, tea, cold drinks & snacks looked to be available most of the day. - MAIN RESTAURANT: very busy at peak times - I tried it once for breakfast and couldn’t get a seat - so went back to the Club Lounge - where they prepared exactly what I was after anyway. - CELLULAR SIGNAL: this was quite poor, even high up in the club lounge (I wonder if this is a city-wide issue?). Thankfully, the free WiFi was good, in the lounge and the rooms (and the lifts!), so I used WhatsApp calling all the time (voice). I didn’t use much video calling, so can’t update you on WiFi bandwidth. Oddly (but happily), there is full 5G when in the mall (in the new part - TBC re. the old part) and your GPS works well despite being inside a covered building. - ROOMS: nice enough but nothing too special given I was on the club floor and paying good money per night. Lighting was poor, I tried to iron one evening and had to manoeuvre the table and chairs to place the ironing board under a spotlight. The lighting in the bathroom also isn’t great, there was a magnifying mirror but the lighting was too poor to use it properly.. No screen casting to the TV. I didn’t bring a Firestick but the rear of the TV was accessible. No bath and only one hook to hang towels / washing (my running gear which I rinsed out each day). Hotel dry-cleaning typically expensive. Instead I used the dry-cleaners in the mall and the one outside at the rear of the mall (ION Laundry - very good value). At times the shower took a good while to get hot. The water also doesn’t get very hot. - POOLS: there are two on the 6th floor. I would hope this helps lift you up from the outside pollution but unclear. One pool is shared with the hotel next door. One is for Westin only and very few people use it. Never a problem getting a sun-bed. Of course, the sun doesn’t shine that much in December and when it does, you can’t / shouldn’t stay out in it too long. The pools are nice and fresh and clean. The shared pool has a bit of a cooking smell coming from over the side (under the large canopy). Wasn’t too off putting. - TRAFFIC NOISE: despite being on the 37th floor, I could hear the traffic, which got worse late at night as the motorbikes and unsilenced mopeds, sped up and down the road (I am a light sleeper so others may not suffer the same). I would recommend getting a room on the other side of the hotel if you are a light sleeper (the view is great on the road side though). I soon got used to the call to prayer at around 03:15, the call was quite melodious. At the weekend, there was loud base thumping, right though to 5am. I couldn’t work out if this was a different call to prayer or parties in the hotel, outside the hotel (I stayed late December). They certainly woke me up. - TAXIS: unlike Jakarta, there doesn’t appear to be many Silverbirds available. The hotel does have a Goldenbird stand just outside of the main doors. Goldenbird is a half decent taxi that is a fixed price for the journey you are taking. This can be billed to your hotel account but it is half the price if you pay in cash (no ezi-pay available through the Bluebird app). The taxi rates are very affordable compared to European city costs. - LASTLY - a MASSIVE shout out to the hotel staff, especially the men and women in the Club Lounge - they made us feel very welcome - THANK YOU!

Amazing hotel in Surabaya...with good and nice staff especially Mr Hervan, chef Felix, Mr Hendy..... .. The room was very clean and superb......

"We had an amazing stay at The Westin Surabaya. A special thank you to Philip, the Concierge. He was extremely helpful and polite throughout our visit. Philip is excellent at solving problems and provided expert advice that made our trip much smoother. His professional service truly elevated our experience. Highly recommend!"

My wife and I spent a few days at The Westin Surabaya and it turned into one of our most memorable trips. The whole stay felt simple and warm. What stood out the most wasn’t the room or the hotel itself. It was the people. Every team we met made us feel welcome in a genuine way. Club Lounge Team Thank you Nila, Evan, Tian, Rozy, Sara and April. Each visit to the lounge felt relaxed and warm. You took such good care of us and we appreciate every small thing that you did. Concierge Team Big thanks to Filip, Tegur, Dika, Zam and Bayu. You made everything easy for us. Our Mount Bromo trip was arranged smoothly and became one of the highlights of our holiday. Filip, thank you very much for recommending the cakes specially baked in Surabaya. We loved them! And Bayu - thanks for arranging the cakes delivered to our room. GRO Team We’re especially grateful to Sania, Caroline, Nindiya, Rahma and Mellyana. The handwritten notes, the mirror messages, and the birthday and anniversary decorations really touched us. It felt personal and sincere. We will remember it for a long time.

Very nice experience stayed at this hotel. The hotel staff are all friendly, helpful and full of smile. The room is spacious and clean. Hotel facilities are great. Hotel location is attached to largest shopping mall in Surabaya.

Chef Bagus was very friendly... I appreciate that

The Westin Hotel has always been the most comfortable hotel during my time in Surabaya, friendly staff, comfortable rooms, fun playground, and delicious food.

I was touched by The Westin service, even before I arrived. Actually, we stayed here because my husband attended a meeting in this hotel for 3 days. We received a message from Agung one day before check-in, he took great care and made sure we got the best room as we requested. On the day I checked in, we met Agung in person as well. The check-in process was flawless and professional, since we had already communicated before. We got an early check-in and a very comfortable room. The housekeeping was also superb, the room maid Vici always gave us extra water in the room and bath salt to relax in the bathtub, even though we never asked, but he did it. Amazing. The restaurant for breakfast was excellent, greeted by Ulfi and escorted us to the table. We forget the name of your chef, he always ensured our food was nice and offered us another option. The waiter had a genuine smile that made us start the day with a positive ambiance. Well done, Westin, for sure we will be back for a holiday or just a staycation with family."

I stayed at The Westin Surabaya for two nights in September 2025 during a work trip, and it turned out to be one of those hotels that make even a business stay feel relaxing. The check-in process was quick and smooth, and every staff member I met—from the reception to the breakfast team—was warm, helpful, and genuinely accommodating. The location is unbeatable, directly attached to Pakuwon Mall, one of Surabaya’s largest shopping malls. It made everything convenient—whether you need a quick coffee, a minimarket run, or just want to unwind after meetings. For families, this setup would be a huge plus too, as you can easily find kid-friendly restaurants, toy shops, and even indoor play zones just a short walk away. My Westin Deluxe Room (39 sqm) felt spacious and thoughtfully designed, with enough room for two adults and potentially a small child. The two double beds were large and comfortable, and the small dining table with two chairs doubled nicely as a workspace. Everything was spotlessly clean. The bathroom had a separate shower and toilet (with a bidet instead of a handheld spray), good water pressure, and plenty of counter space. Although this trip wasn’t with my kids, I noticed the hotel offers a kids’ club with slides and toys—definitely something to keep in mind for family visits. There’s also a pool, though not a dedicated kids’ pool, and a ballroom that worked well for our company event (aside from a brief Wi-Fi issue there). The breakfast buffet deserves a special mention—it’s the highlight of the stay. The variety was excellent, and the staff were happy to customize dishes like noodles (you can even request “mie ayam” style) or local specialties such as bubur Madura. There’s also an ice-cream station, which kids would love. Mom Tip: If you’re visiting with children, ask for a room with city view on a higher floor—it’s quieter and more relaxing after a day at the mall. And if you’re planning a full day indoors, the mall connection makes stroller use incredibly easy—everything is accessible and air-conditioned. Overall, I’d happily stay here again—whether for work or with family. It’s ideal for business travelers who want comfort and convenience, and for families who appreciate a hotel connected to great dining and shopping without needing to go far.

Very good luxurious hotel connected to a large mall. Quite accessible to most places in West Surabaya. Staffs were nice and friendly, Dyta at the reception was extremely helpful during check in. Room was large and clean with modern decoration. The TV doesn't have netflix or chromecast capabilities though. Overall a very good stay.

Great location, friendly and helpful staff. Also stayed at the hotel next to it, and what a world of difference. Westin is top notch.

Excellent spread at breakfast but quality could still be improved.

Helt sublim service. Alt var rent og pænt Loungen var suveræn med beliggenhed øverst på hotellet med fantastisk udsigt over byen. Poolen var skøn Bedste hotel af de mange jeg har prøvet!

Intet!

Yderst luksuriøst med sublim service. Husk at tilvælge lounge.

Great hospitality. Spectacular view of the city. Wonderul surprises and welcome treats. Breakfast was fantastic. Thanks to chef Naz for checking in on us and sharing with me how to make Bubur Madura. And the team at level 39 for the wonderful service and conversations.

Have a great experience for my group in club lounge. Assisted by Nila, Angel, Jose, Sara, Hendy special mention for Patrick. Keep up the good work

Pretty clean and location is prefect to me

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My stay at The Westin Surabaya was truly unforgettable. Chef Dayat’s kindness and hospitality stood out, and his dishes—especially the tomyam at breakfast—were absolutely juara! The overall food and beverage were excellent, the service warm and attentive, and the ambience in both the room and the club lounge was serene, elegant, and welcoming. Even though it was only a short stay, every moment was filled with care and genuine hospitality from the entire team—thank you for making me feel so special.

Geweldig hotel

Niks

I would like to recognize the outstanding service provided by the hotel staff. There are truly made my stay special and memorable. The entire hotel staff from the floor, front desk, restaurant and housekeeping team. They were friendly and always put on their smile and greeting you. They are efficient, professional, respectful, courtuous

This was one of the Best Hotels I stayed. The room was nice , great bed and pillows, our houskeeper, Sandy, he was just the best, he made our stay more personal&familial by writing letters and making dolls from towls, very careful, all clean always, but in all all the personal of the hotel is veey kind and helpful, the hotel smells good and the breakefast waa the most varied and tasty, maybe the best we ever had, and also the Magnolia restaurant was great, best Salmon I ate. You have fine dining feeling here. Luxory

No negative experiance. Best hotel I stayed after the Clan from Singapure,but here the food was more varied. I will definetly come back here.

Amazing hotel that connecting to the superb mall, super friendly and helpfull staff

No bacon in the tray, should ask to waiters

The next leader is Hamim cleaning exce club room also by Nina Patrick James and Evan! Lovely service for us I always want to come back

The staff for cleaning room nine is hanim his very helpfull also lovely his know I need more of water and his prepare for me, the next level for being a leader it is him!! Also bu Nina Patrick James and Evan the 3 musketeers 🫡🫶🏻

The shower in the exce club room broken and need to fix it

I had an exceptional experience at The Westin Hotel. From the moment I arrived, the staff were incredibly attentive and polite. Their warm hospitality and prompt service went above and beyond my expectations, creating a welcoming and comfortable atmosphere throughout my stay. Every interaction with the team was marked by genuine kindness and professionalism, which made a significant difference in my overall experience. Whether it was assistance at the front desk, housekeeping, or dining services, the staff consistently demonstrated care and attention to detail. I highly recommend The Westin Hotel to anyone seeking a luxurious stay with outstanding customer service. I look forward to returning on my next visit!

The breakfast is good, the restaurant staff is helpful, the menu is complete enough but it is not special in taste..

There is a sound like music party/drum that is heard from our room, and it is stop till late at night.. in the morning the sound is start again

We returned to the Westin Hotel once again. I was very pleased with the services provided. We were greatly helped by them and found them to be very professional. Their service was above and beyond our expectations. At the concierge desk, Philip was very helpful. Our room was kept spotlessly clean by Ajeng who even gave us a few letters and small gifts to make our stay more enjoyable. There is a restaurant called Magnolia that I would like to share with you. Our experience at the restaurant was the best we have had so far. Throughout the entire stay, all the staff were so friendly and professional. We had a very good experience with Aziz, Rega, and Solihin. All of them were very helpful and treated us very well. In addition to being very professional, Risky was also a very good duty manager. As always, it was a pleasure to meet Chef Dayat once more, and as always, he surprised us all with his stunning, absolutely sensational food that he cooked for us, and I would definitely recommend him to anyone. There is no doubt that I would like to go back there again next week. We are looking forward to another wonderful stay at the best hotel in Surabaya as we look forward to another great experience.

The facilities and rooms are excellent—spotlessly clean and well maintained. The hospitality from the staff, including receptionists, waiters, waitresses, and chefs, is truly outstanding. This is my favorite hotel in Surabaya, and I look forward to staying here again soon.

I met with Mr. Rega and Mr. Aziz. Very humble and a pleasing warm welcome to the start of the day with varieties of food. The service of these two shows the reason that this hotel deserves a 5 star. 5 star food, room, service, and everything you could ever need. I stayed for 3 days and i wish i could stay here longer. If you ever come to Surabaya, why not take a shot at staying over at Westin Surabaya hotel! Thank you so much for the people that worked really hard to bring the best for the guests! Ya'll nailed it.

the food and quality very good... sooo delicious👍👍👍 i stayed for three days but i really enjoy it. overall i give 5 stars for it☺️☺️ especially thank you for Aziz and Rega for the great service and they were so humble. iam pretty sure coming back soo with our family🙏🏻👍 see you again

This is our second stay in Westin and the service has been impeccable. We absolutely enjoyed our return here and would recommend this stay in a heartbeat. Our biggest compliments go out to Chef Nasrullah of the breakfast buffet at Magnolia, he was super attentive to our needs and allowed us to have an amazing breakfast experience with our family. Accompanied by the amazing service staff at Magnolia like Aziz, Okta and Handy… Westin has the best breakfast experience amongst any hotels we have been in Indonesia. Our shoutout goes to Patrick of the Club Lounge for always being super helpful and attentive as well. Thank you! We are definitely coming back, and so should you!

Everything is fine. Great hospitality from every staff in the hotel that makes the stay more comfortable. Direct access to the one of the biggest mall in Surabay is a plus point for sure which is also let you have more options for activity and meals as well.

Chef nasrul provide us very nice Steak, recommended and so happy to stay in Westin if we go to surabaya we will come back to this hotel, swimming pool also very clean and large , all the waitress so warm to welcoming us , nearby to pakuwon shopping mall.

My recent stay at The Westin Surabaya from 4–6 May 2025 was absolutely unforgettable. From check-in to check-out, the experienced beyond exceptional. The services given by the staff was over expected, special thanks to Mr. Dayat and Mr. Rega, who made us feel like royalty during our breakfast , Mr. Ilham also deserves recognition – a small act of help during room cleaning left a big impact on us. And Mr. Aziz, thank you for your kind and helpful service throughout the stay. We will definitely choose this hotel for our next trip.

This is the best experience we've been through. One step to the biggest mall in south asia, Pakuwon Mall and Pakuwon Trade Centre. Everythings is so great. The staff, the food, and ambience is perfectly good. We'll coming back and stay there again soon.

The hotel service & facilities are very nice. The hotel room was clean, nice, and spacious. Breakfast offered a wide variety of food, delicious. The staff were friendly and helpful. The location is just perfect for a walk around the west city center

I had a wonderful stay at The Westin! The service and hospitality were truly exceptional. I had the pleasure of meeting several amazing staff members who made my experience even more memorable: Syukron – He warmly welcomed me on my first day and even assisted me with breakfast. Knowing I had a flight, he kindly offered to pack some food for me to take away. Nasrulloh – The chef was incredibly kind and always recommended the best dishes. He let me try some of their specialties like the mini steak, satay, and more. Shafira – She presented me with a lovely thank-you cake, beautifully served with great care. Math – He prepared a fantastic tom yum—it was absolutely delicious! I’ll definitely be coming back the next time I’m in Surabaya. Everything, from the service and rooms to the facilities was top-notch!

This time I stayed in Westin Grand Suite with room size 97 sqm..The difference between Guest Rooms and Suites are separate Living Room and Bedroom.. Even I’m only 1 night stay at this hotel but all the workers in there are friendly for example : - Patrice as a Duty Manager who helped me get an upgrade from Guest Rooms to Westin Grand Suite and included Lounge Access. - Caroline as a GRO (Guest Relation Officer) and Concierge team who helped me registered the number of my vehicle. - Club Attendants : A. Nila as a Club Manager who gave me late check out at 4 PM B. Evan, Rozy, Veronica & Teams helped me to get a drink and food. - Breakfast at Magnolia Restaurant I ordered the SOD (Special of The Day) menu- Chicken Satay and The Executive Sous Chef (Chef Nasrul) directly come to my table to discuss the SOD. For all The Westin Surabaya teams from Concierge at LG Floor until Club Lounge at 39th Good Job for the hard work..And Can’t wait to come back for my next stay at this hotel again.