Four Points by Sheraton Surabaya, Pakuwon Indah

The variety of food and it was delicious. Even I got new menu to taste from the chef

None

Access to mall

Hotel needs some refurbishment

Super tolles Hotel Einzigartiger Service mit super freundlichen Personal! Sehr saubere Zimmer Immer tolle Überraschungen auf Lager Nur zu empfehlen Direkt verbunden mit der Shopping Mall Dieses Hotel verdient 5 Sterne 🌟 🌟 🌟 🌟 🌟

Nichts

Breakfast far exceeded my expectations. The spread was absolutely amazing and delicious. Rooftop bar was lovely in the evening, breezy, good music n good welcome drink. Location is situated in 2 malls, where everything was easy access! I definitely want to go back to this hotel again!!

Clean and friendly staff. Location was convenient. Will definitely stay in our future travel.

It's very convenient as it's very near to pakumon mall and PTC, within walking distance. It is also easy to get taxi nearby (grab and bluebird). The staf is very friendly and the room is very clean and big and it has a good lighting, not too dim and not too bright. Bathroom is also clean and big.

Everything ! The room, the clranliness, the staffs, the foods,the location ,it is perfecto ! It is my 4th or 5th or 6th maybe,staying here. Never fail to make me have a big smile. When i go to restaurant, they always bring such hospitality u ll find nowhere in any hotels in Indo. And it is 4 stars hotels. Kudos to u all at Four Points Pakuwon !

Nothing.

Breakfast experience is outstanding, the best

Hyvä laatu ja tyylikäs

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Kamar Bersih. Cocok untuk perjalanan bisnis, stay cation dan liburan keluarga.

In the pakuwon mall, clean, spacious rooms, great breakfast.

Alles

The service is top notch, front office is great. the friendliness & helpfulness of the staff is commendable. The very easy access to the shopping mall is fantastic. The breakfast with indonesian food variety is amazing. Beautiful set up too. Can ask for delicious comfort fish soup! And i love the jamu drink options.

Need more towels and there were only 1 set of bathrobe & room sandal in our room. Need more guide on the AC setup in the room.

Breakfast is on its own floor. Food was delicious. Staff was attentive and had a great memory remembering my coffee orders from previous days. I was very impressed.

A direct entrance to the hotel by car would be handy. Instead of the circling, but the stay and hotel and staff nothing very much enjoyed my time

Tudo

Acesso a portaria do hotel é complicado para carros

Integrated with shopping mall

Perhaps consider providing room service

Good place nad value of money

Very clean and convenient

Excellent. The breakfast was good and a lot of varieties. Excellent service, the staff was good (Abe).

Great place and location. Staff are polite and friendly.

Nothing. Like it all.

Direct Access to Pakuwon Mall/ Incredible staff. So courteous and welcoming. They went out of their way to provide avocado and greek yogurt- which was not on the menu! Bravo!!

Nothing!

Straight at the Pakuwon Mall, easy access, great breakfast.

Clean quiet rooms

Le linge de maison trop vieux

It’s very clean

The In room amenities could be a little more and complete

Location is great. All aspects, so great.

Vriendelijk personeel!

Kebersihan.

The breakfast complimentary was beyond my expectation. So much choice of food even the staff EL managed to give us special service. Thank you team of Four Points. Overall was good from the receptionist, housekeeping, restaurant and the guard at the access mall door very very good.

The water drain in the sink very slow and may need to maintenance.

Clean

None

Location next to Pakuwon Mall was excellent. Breakfast spread variety was excellent. Alot of food to choose from and taste was good. Credit to the F&B staff during breakfast for being so attentive and helpful.

Nothing

The location is convenient, connected to the mall. Staff is friendly and helpful.

Just a small thing, it’s quite journey to get to the hotel entrance. Not the hotel fault, because it’s connected to the largest mall. So you need to spare extra time if you need to be there by spesific time or when go out because it’s take time to get there or exit the property (mall).

It was a great staycation experience with my family during new year. The food was amazing and the service was excellence. Thank you for very helpfull staff and Mas Eka for very great service during breakfast.

The breakfast spread was amazing, with lots of variety including local food and international food. Although it was buffet style, the staff continuously checked on us and attended to our needs. I would like to specially thank Chef Anto (Jr. Sous Chef) who introduced us to some special dishes and offered a friendly chat about the hotel and the surroundings.

The cleanliness

Because the room is soo full then we must slept at smoking room for the first night.

Excelleny service ftom all the staff. Breakfast was super good.

Na

The best hospitality

Nope

The location

None

Outstanding service as always. Thanks to Pak Prasetyo & great team (Bu Nia, Pak Irva, Fajar, Dimas, El, Dani, Rian, Sahla and many more..). Fantastic! Unfortunately, we didn't get welcome drink & didn't see some snack & sweet anymore in the lobby. Access card didn't work on my 2nd day eventhough I offered Front Desk staff (a lady) inadvance to check my access card but then she's ensuring me that the card able to used automatically. I am in a rush hour back to hotel - shower & prepared for next agenda (only have 10minutes), sadly..have to go down to FO desk and replace the card (another staff help me for this).

Rico from Djaman Doeloe Restaurant at Four Points by Sheraton Pakuwon Mall truly embodies refined hospitality. His professionalism, attentiveness, and genuine warmth elevated the entire experience and made my visit feel effortlessly seamless. Rico personally send my PC up to the room as I have forgotten since my last meeting in the morning. He ensured all cables and charges are intact. My mother and son were looked after by his warmth hospitality post my early departure. He made their breakfast experience was Fabulous. Thoughtful service like this is what defines a memorable stay. Thank you, Rico, for setting such a high standard. Kudos for the chefs, food quality, flavor are exceeding the expectation of my taste buds. The reception & concierge team are very fast in placing my car upon early check-in with no question. Very effective and SUPERB, I wish I could remember their names.

The service and hospitality made my stay memorable. I got my room upgraded, it was spacious, comfortable, and very well-equipped. I appreciated the complimentary welcome snack delivered to my room. The restaurant had delicious and varied breakfast menu, also the staffs were very helpful—especially Chef Anto, Chef Yudi, and Math who made sure I had everything I needed. I enjoyed direct access to the shopping mall, but the parking lot could be quite confusing and crowded especially on the weekend. It was a delightful staying experience and Four Points Pakuwon Indah will be my choice to stay in West Surabaya.

⭐️⭐️⭐️⭐️⭐️ Our Favorite Hotel in Surabaya Four Points Pakuwon Indah Surabaya is truly our favorite hotel whenever we visit Surabaya. The service, the food, everything is just the best. The staff are incredibly attentive and genuinely care about their guests. During breakfast, they made pancakes specially for our child after knowing how much she loves pancakes. They even prepared sushi for me, even though it’s not on the breakfast menu. Those thoughtful gestures really meant a lot to us and made our stay extra special. They truly go the extra mile to make their guests feel comfortable and well taken care of. Thank you, Four Points Pakuwon Indah Surabaya, for such a wonderful experience. We can’t wait to come back again.

Staff service is so nice. breakfast choices , I really like the breakfast here. Variety of food Good location next to the mall

This was my first time staying here, as I was visiting for work. There were 13 of us in our group. I didn’t expect the service to be this amazing—even though it’s a 4-star hotel, it truly felt like a 5-star experience. The breakfast was incredibly delicious. Every morning, all the staff served us warmly and greeted us with genuine friendliness. On the first day, I complained because my muesli tasted a bit sour, and Chef Yudi immediately came to apologize and kindly offered me a complimentary dish, which was absolutely delicious. On the following days, Chef Yudi also came by to check on us and personally took care of us. Shout out to Chef Yudi and the entire breakfast restaurant team at Four Points. Keep up the good work!

We stayed for 2 night because this hotel location is connected with biggest mall in Surabaya,but we are very happy because the room is cozy,the bed is comfortable and the best service when you get breakfast. They have a delicious Indonesian breakfast, with a various dessert,drinks. Thanks for Gee who remember my husband's name from day 1 ,also Dinda who is offering us a drinks to take away,Refa who gives us complimentary delicious dessert,and don't forget the chef(I don't his name) but he gives us special bulgogi, thanks a lot ❤️. We sure we're gonna come back again. Best service ever

Great room and great breakfast. Service was excellent during breakfast. Beds was also comfortable during the stay and easy access to the mall

..good hotel to stay with a great location, clean room, friendly staff, services are excellent, bf atmosphere is very good..thanks to pak Lanang, all the restaurant crew: pak Anto, pak Indra, pak Dees..etc for your hospitality.

Staff nice and friendly, room clean fresh and cute towel art. Food nice and thank you for chef for special dishes. Hotel side by side with shopping mall made convenience for any needs

Great Location because connecting to the pakuwon mall. The service excellence, from the moment we arrive until the day we leave. Awesome..

The hotel’s service exceeded my expectations. From the lobby to the restaurants, every staff member was giving their absolute best—especially the restaurant team. I’m even taking the time to write a complimentary letter to express my gratitude for their outstanding hospitality.