The Residency Hurlingham vs Similar Hotels

Rooms reported as spacious, but some furniture was old and in need of repair.

Issues with dirty rooms and old furniture, leading to discomfort.

Mostly positive: many guests mention modern, spacious rooms, comfortable beds and good layouts; a few complaints about odd TV placement, small shower/box and inconsistent room condition.

Rooms are generally spacious and well-equipped, but mentions of dated furniture.

Some guests reported issues with dust and lack of towels, impacting hygiene.

Consistently mentioned as dirty and unkempt throughout multiple reviews.

Mixed signals: several guests praised cleanliness, but there are multiple serious negatives (dirty couch, reports of poor hygiene and a cockroach in breakfast, tired linens) that lower this score.

Several mentions of unclean areas and maintenance issues.

Many guests appreciated the central location.

Some positive mentions, but concerns about cleanliness in the area.

Consistently praised: central Sandton location, close to restaurants, cafés, supermarkets and malls; frequently noted as a major positive.

Multiple reviews praised the convenient and accessible location.

Staff were friendly and accommodating, with positive mentions of reception and room service.

Mixed reviews, but some staff were described as friendly and willing to help.

Generally strong: many reviews highlight friendly, helpful and ‘amazing’ staff and smooth check-in/out; isolated reports of very poor customer service and slow WhatsApp responses slightly temper this.

Many reviews highlight helpful staff and good service.

No comments made; assumed standard for this hotel tier.

Breakfast options were limited and not meeting expectations.

Mixed: some guests praised the breakfast as ‘super’ or adequate, while at least one severe hygiene incident (cockroach in yogurt) and inconsistent breakfast experiences reduce the score.

No mentions of food service, and missing complimentary water.

Limited kitchenware and some issues with hot water reported.

Amenities were lacking, especially in terms of breakfast and broken facilities.

Mixed/limited: breakfast and basic amenities are often fine, but issues include no phone in room (WhatsApp reliance), tag/key problems, and some guests noting the absence of a rooftop bar.

Some missing amenities noted, like gym or swimming pool.

Guests generally found the stay to be good value despite some complaints.

Not perceived as good value due to poor conditions.

Perceived as good value by several guests; positive comments about price-to-quality and repeat-stay intent support a rating above the target.

Fair pricing for the service and amenities provided.