Mercure Samarinda

The location, the friendly staff, they let us check in early around 11am since our flight was in the morning, it was very helpful, thank you so much.

Központi hotel, tiszta szobák.

Olyan nem volt.

Bunga has been nice in attending my needs

No complaints,just vibes. Friendly service, gorgeous view, and every dish was sooo good. Will be back for sure 👍🏻

Overall nice for the breakfast and service from Angel

Overall good services and staff resto mba bunga

Wonderfull staycation at Mercure Hotel, friendly,kind staff and super fast check in by Ms. Adelia , and got a surprise and cute gift from Ms. Sinta and friends. So lovely and perfect stay ! Thank you so much🤍🙌🏻

The hotel is located in the center of Samarinda, connected to the shopping center, square with souvenir shops and restaurants. The atmosphere in the hotel is pleasant and quiet, and the staff is always smiling. I had experience with two types of rooms, and if you are staying longer, I recommend the Deluxe because it is more spacious than the Superior rooms. The rooms are clean, bright and equipped with everything you need for a comfortable stay. In addition, the rooms are well insulated so that there is no noise from other rooms. The hotel cares about ecology, so in several places in the room you have information on how to behave with bed linen or towels to protect nature. The food in the restaurant is balanced between Asian and Western cuisine and it is very tasty. The newly opened Skyhouse restaurant on the 17th floor brings a more Western food experience and is definitely recommended to everyone because it is not reserved for hotel guests only. The food and service there are fantastic. You get more value for your money here. In addition, I would like to thank the hotel staff and management for their support during my stay. I got sick and had to go to the hospital, the hotel staff accompanied me throughout my hospital stay and then made sure I had everything I needed to fully recover. Thank you again for that. For me, this is the only place in Samarinda where I have stayed and where I will stay in the future. Thank you again.

Good Location,near Plaza Good Atmosphere, Good view. Clean room, Friendly Staff. Especially, Thanks for Mr. Adam for being friendly to my family and have a great attitude when cleaning room

- fair destination to any city within Kalimantan Timur. - Good ambience of the room, clean (if it possible to change the toilet with jet sprayer/bidet instead of installed item) - Need to improve the check in process

Good Experience dengan servicenya Kak Aurel. Terimakasih banyak. I’ll go back to always choose mercure for stay.

Nice experience Thanks a lot for all the help

Hotel very good. Service very good. Breakfast has grest selection

Great enough for me, keep up the good work

Lunch Ivory Best food and view

Good breakfast plenty of choices

The bedroom curtain is a bit too long, doesn’t look tidy.

good experience dan bagus semua kok. adit housekeeping good

Nice stay here, room is all neat and comfortable.

ontzettend aardig en behulpzaam personeel. We hebben ons er erg thuis gevoeld.

I chose this hotel to celebrate our wedding anniversary and it turned out to be one of the most memorable experiences we have ever had. The front desk staff especially Amel was incredibly welcoming and made the check-in process smooth and efficient. The room was spotless, spacious, and very comfortable. I'd also like to thank Shinta and Arna the one who had prepared a beautifully decorated mirror room with flowers on bed and a complimentary cake which made our celebration feel even more special. Overall, the service was exceptional and the staff truly made the experience memorable. I will definitely be coming back

Friendly and polite staff. Allowed us to check in early as the rooms are available.

Nothing

Great Staff, Nice view and clean room. Everything is great.

A little bit noisy from the level above us.

Strategic location

So bad.. I cant get my INVOICE. Either hotel or booking.com cant provide me the invoice. Booking.com said the invoice should be provided by the hotel. I asked to front desk but the staff say NO. How could this happened. Either sending to booking.com and the hotel : NO RESPONSE.

위치

흡연에 대한 환기 시설이 아주 부족

Lokasi strategis, staf yang ramah dan pelayan kebersihan yang baik, ketika diminta tolong mereka melakukannya dengan cepat, semuanya professional.

Excellent- one word. This summarises my stay.

breakfast

slow service

the check ini process was very very slowwwwwwwwww

Good ambiance with good hospitality especially by Mb Nesa, the food are varied and delicious, the room is clean and comfortable, good job Mercure

I had a great breakfast here. The service, the food, the environment are all wonderful. All the waiters here are great and skilled, especially the waiter named Aurelia. She treated me well with a smile everytime I will definitely come visit again!

the room didn’t have a smart TV, but everything else was great, Hot water was available, and the room had a charming classic style

Stayed in mercure for 3 nights, and was good experience, its good hotel, clean, easy to reach, with the mall next to it. Also having skyhouse rooftop testo and bar, with nice crews, especially Ms. Gisca, super nice helped me on reservation, menu selection etc. Would recommend to stay here, and enjoy the skybar which has good city view

very well hotel with nice view and nice service also the ambient is awesome, if you have some request they’re very fast to follow up your request

The location is good

The receptionist is not nice. When I see them, I’m the one who give greetings. The room was not clean and there was cockroach in the room. When we called the hotel staff, they clean the room again for 2 times. I also had to give them information about the dirty mirror in the room (there was fingerprint) and in the toilet, and sink.

Despite booking for 2 adults + 2 kids, with breakfast included, property made us pay for the kids. Management didn't bother to answer our request to discuss / explanations

Room was ok, clean , employees are very nice The restaurant is terrible The food I ordered was not fit to eat The steak only had 3 bites that I could eat It was almost all fat. The salad was not fresh And was very small. The hamburger from the previous night was extra terrible. I do not think it was real meat and looked like a child made it. No let us, not tomatoes, no onions. And the wrong kind of cheese I sent in laundry it came back dirtier that when I sent it in

Great staff, they were kind, friendly and helpful. Both elevators smell very bad. Outside the hotel also smell very bad. The hotel needs to improve maintenance. When we came in, the shower was broken. At certain hours the elevators were jammed, people hearing toward the restaurant on the top of the building

the WIFI is poor

clean room, fragrant pillows and bolsters, cold air conditioning, complete bathroom equipment, shower works well, food in the restaurant is extraordinary. Thanks to all member mercure staff such as Adhi,Naning,Vony. Good job and well done

i stay for 10 days for business trip and there is poor entertainment at the room : internet speed is very poor, limited tv channel no major channel like HBO, Discovery, AXN etc.. only limited local channel. at second night all tv channel was shut down.

Mentornya humble, materinya ringan Service nya gercep sat set dan ramah.. Food nya good, juaranyaa red Velvet teksturnya moist ga bkin eneg View pool yg bkin seger, Lgsg keluar sertifikatnyaa,.. Can wait for the next batch.. Good manner begin from good food

I recently had the pleasure of staying at Hotel Mercure, and I must say that the experience was exceptional. The staff were warm and welcoming, but one person who stood out was Voni. Also I had an exceptional dining experience at SkyHouse Rooftop The view of Samarinda city from the 16th to 18th floors is breathtaking, especially during sunset. If you're looking for a hotel that combines excellent facilities with outstanding service, then Hotel Mercure is an excellent choice.

comfort stay in a remote city

Property location, behaviour of staff, food quality etc was excellent

House keeping staff come in morning and ask for laundry/ room clean etc felt bit disturbing. There was no mirror in dressing area or in the room.

Room ok, smart TV good, but should have option for youtube

Area around pool very slippery, very dangerous

아주 만족했습니다. 편의시설이 잘 갖춰져있으며 직원들이 친절합니다.

Location next to shopping mall and restaurant

Waiting time for room readyness after checkin take too long even they know out arrival tine at 15:00

Modern clean hotel. Friendly staff

Rooms quite small but functional.

I book 2 rooms for maximum 4 people. I paid the amount for 2 people for each room. But at the breakfast they only allowed 1 people each room to enter the restaurant.

I like the Food, friendly Staff, the hotel views and the restaurant skyhouse😊

The room is not clean 😕, they don't clean it very good

Great location with very welcoming staff. Rooms are very clean and comfortable. Will definitely stay here again next time I am in Samarinda.

The sky house service was so slow.

Breakfast was very good, many, many choices. Dinner was exceptional. We met the Manager, who sat and chatted with us for a while. Very nice fellow who also invited a member of the staff to join us and talk about our travel plans to her home town...

nice design, spacious room, friendly staff.

they didn’t maintain the furniture, bathroom well. the carpet is dirty. I found the bathroom has mold here and there, the water cannot drain properly and there’s a small flood in the bathroom whenever we took a bath. the bathroom door also has mold.. it seems it has been there for a long time.

very clean and proper

nothing

Rooms are very comfortable and well-designed. Great shower and comfy bed. Nice pool and great breakfast with many options. the restaurant at the pool side is also good.

WiFi was not really working stable in the rooms, which was for me as a business traveler a major problem. They played loud pop music at the pool in the morning, which I found a little inappropriate for the time.

breakfast its oke, more choice, maybe the hotel can make tradisional food. Location is the central of city, near other place and others resto. price of food from hotel , I think expensive. I have room, suitable with our request. thank you mercure

nothing

because the best hotel in Samarinda