Aloft by Marriott Birmingham Eastside vs Similar Hotels

Guests mentioned comfort issues with beds and lighting which lowered the rating.

Rooms are often described as spacious and well furnished, but several guests reported issues: dark rooms, ineffective air conditioning, connecting-room noise and some decoration concerns.

Generally positive: rooms described as spacious, characterful, well-appointed (bath + shower, good bathrooms), with some mentions of noise on lower floors and air-con capped at 24°C which slightly detracts.

Generally nice and equipped rooms, but some discomfort reported.

Many guests noted the cleanliness positively, but issues with towels and shower gel dispenser affected the score.

Multiple reviews note rooms are "clean and fresh", "really clean" and "presentable" — cleanliness is consistently praised across stays.

Mixed reports: many guests state rooms were very clean, but there are serious isolated complaints (make-up/body hair on pillows, chewing gum under sheets, dirty blankets/towels, dusty rails) that lower the overall cleanliness perception.

Several reviews highlight unclean rooms, including dirty items found.

The hotel is well-located for events and attractions, adding to the overall positive sentiment.

Frequently described as centrally located with easy access to transport and the Bullring shopping area; some negative notes about lack of onsite parking and a walk/uphill to recommended car parks.

Very strong: repeatedly described as opposite New Street station, central and convenient for shops/transport. A few notes about police presence nearby do not outweigh the generally excellent location.

Convenient location in the city center, good for accessibility.

Most reviews praised the helpful and friendly staff, contributing to a high service rating.

Service is a standout: numerous mentions of helpful, attentive staff (notably Paulette and Manei/Manie), excellent customer service and personalised care during stays.

Consistently praised staff — multiple guests highlight helpful, friendly and efficient service (specific mention of 'Mimi' and several 'exceptional' staff experiences), though there are isolated reports of indifferent responses after complaints.

Positive mentions of helpful staff and good service experience.

Breakfast received positive comments, but lack of variety was noted.

Breakfast receives praise as a "lovely" and well-selected offering; restaurant and meal experiences are described as delicious with attentive service.

Generally positive breakfasts for many (filling, nice sandwiches/pastries), but there are reports of running out of items, cold/limited options and lack of vegetarian choices; bar/restaurant atmosphere was also criticised.

Kitchen facilities available, but specific food services not mentioned.

Amenities generally received positive feedback, but issues with air conditioning and bar prices lowered the score.

Good bar/restaurant, gym and breakfast offerings are noted positively; some operational issues (only one key supplied, floor-access restrictions, inability to store food in fridge) reduce the score slightly.

Mixed/limited: positives include air conditioning, in-room fridge and large bathrooms; negatives include no gym, missing small bathroom extras (shower cap/hand soap), dusty stair rails and a lack of atmosphere in bar/restaurant.

Good amenities including stores and kitchen facilities.

Overall reasonable value, despite some concerns about high bar prices.

Generally positive for the experience, but value is pulled down by extra costs and inconveniences (notably £27 parking charges and parking logistics).

Mixed perceptions: some guests found good rates (example standard room deal), but several called the hotel 'very expensive for what it is' or noted limited/poor value for breakfast and room extras.

Worth the price according to many reviews.