MINT Express Sandton View vs Similar Hotels

Below average: complaints include hard beds, thin walls and loud music, lack of heaters/aircon, missing towels, small/uncomfortable furnishings and broken fittings — several guests found rooms uncomfortable.

Multiple complaints regarding the state of the rooms, including lack of essentials.

Quality of rooms varied greatly, with some well-maintained and others in poor condition.

While most rooms were described as clean and comfortable, there were some complaints regarding the bed.

Mixed signals: some guests praised cleanliness, but multiple reports of roaches, mould in showers, stained/dirty furnishings and utensils, and rooms not smelling fresh — overall below average cleanliness.

Many reviews indicated the place was dirty and unkempt, impacting the overall cleanliness.

Multiple reviewers highlighted poor cleanliness, with dirty appliances and insufficient upkeep.

Some reviews mentioned issues with cleanliness, such as a dirty carpet and an itchy bed.

Mixed: several guests found the location convenient/accessible and safe, while others described the area as poor or noted serious listing/advertising confusion about the property location which negatively impacted experience.

Noted as convenient but with significant issues related to safety and comfort.

Convenient and quiet location noted positively in several reviews.

Guests highlighted the perfect and safe location of the hotel as a major benefit.

Generally strong: many reviews praise friendly, professional reception and helpful staff; a few incidents (booking/ refund confusion) were reported but most guest comments on staff were positive.

Mixed sentiments; while some reported friendly staff, many noted poor communication and assistance.

Staff was reported to be helpful, although there were some complaints about the treatment received.

Multiple reviews praised staff friendliness and attentiveness, contributing positively to the stay.

Largely not a focus for guests; some prepared their own breakfast and one comment noted utensils hygiene should be improved — otherwise no widespread complaints about food offerings.

No specific mentions, assigned target rating.

Not specifically mentioned but assumed standard for this hotel tier.

The restaurant and breakfast received consistent praise for quality and variety.

Some amenities issues: missing or inadequate heating/aircon, poor Wi‑Fi/TV access, limited parking and occasional missing items (iron, towels); a number of guests noted amenity shortcomings.

Significant mention of missing amenities and poor facilities.

Basic amenities provided, but some were reported as lacking or insufficient.

Guests appreciated the hotel's amenities including a pool, but noted some noise issues.

Positive overall: multiple guests felt the stay was good value or worth the money, citing comfort and sufficient service for the price despite some property shortcomings.

Comments indicated poor overall value due to discomfort and lack of facilities.

Overall considered adequate for budget travelers despite issues.

Guests felt they received good value for the price, with many extra services provided.