Holiday Inn Express - Bicester by IHG vs Similar Hotels

Rooms varied; some were clean with good facilities, but heating issues affected comfort.

Several comments about outdated, old or dark furniture, tired furnishings and some accessibility/fitting issues; some rooms praised for terraces but overall showing wear.

Some rooms were dated and mattresses very soft.

Several comments noted that rooms were dated and some facilities were inadequate.

Some rooms had issues with cleanliness and bad odors, but overall presented as decent.

Multiple guests reported poor cleanliness: dirty carpets, accumulation of mould/dirt in bathrooms and pool changing areas, and rooms not feeling clean.

Rooms were clean and tidy.

Comments indicated the room was not clean with empty wrappers and filthy shower tray.

Great location for access, especially to Bicester Village.

Consistently highlighted as a strong point (close to Bicester Village, good setting and grounds).

Great location for shopping and town access.

Great location near Bicester North train station and close to town.

Some staff were friendly and helpful, but other interactions were subpar.

Staff frequently praised for being warm and helpful (housekeeping and restaurant named), though some guests reported poor reception service and understaffing at times.

Staff were very friendly and helpful.

Staff were helpful and friendly, providing missing amenities.

Breakfast was inconsistent, with some guests finding it cheap and not appealing.

Food receives positive mentions (excellent food in some reviews) but breakfast service was inconsistent (one morning poor, next better) and some staff or service issues were reported.

Good breakfast options but could improve.

Food quality was mentioned positively, but breakfast confusion impacted satisfaction.

Amenities generally satisfactory, with a nice bar area.

Spa, pool and health suite frequently praised and described as good facilities, though there are complaints about scheduling (children's classes during key times).

Facilities are old and need upgrading.

Basic amenities were present, but some essential items were lacking.

Fairly priced considering the location and facilities, though parking fees seemed excessive.

Mixed signals: some guests called it good value and appreciated location, though unexpected charges (e.g., gym fee for Booking.com bookings) and service inconsistencies were noted.

Homely and good value for money.

Many reviews indicated that the price did not match the quality provided.