Hard Rock Hotel New York - Partner of ALL Accor vs Similar Hotels

Rooms are clean, comfortable, and beautifully designed.

Generally comfortable rooms, but small size noted in some reviews.

Rooms reported as spacious and modern, but some issues with light and maintenance.

Rooms were generally described as clean, but some reviewers noted them as small.

The hotel feels modern and clean. Reviews mention spotless rooms.

Multiple mentions of cleanliness but also issues with cockroaches, impacting the score.

Mixed sentiment; some rooms were noted as clean, but issues with housekeeping were reported.

Several mentions of cleanliness, but some rooms were considered small and cramped.

Guests praised the great location near Times Square.

Consistently praised as the hotel's best feature, particularly its proximity to Times Square.

Excellent location near major attractions like Times Square.

Many reviews highlighted the excellent location.

Some guests reported rude staff, affecting the overall sentiment.

Some reviews highlighted excellent service, but others indicated issues at check-in.

Highly praised; staff described as amazing and professional.

Staff is frequently described as friendly and helpful across multiple reviews.

Breakfast was not included and service in the eating area was lacking.

No specific sentiments noted regarding food or beverage offerings.

Breakfast options were criticized as limited.

Breakfast options were criticized for not meeting expectations for the price.

The rooftop lounge and other amenities received positive mentions.

Lack of coffee machines and other amenities were mentioned, lowering the score.

Decent amenities; some guests appreciated hygiene items, though some found the breakfast lacking.

Some amenities advertised were not available, like the pool, affecting the overall view.

Standard quality for this hotel tier.

Several reviews claim the hotel is overpriced relative to amenities and services.

Generally perceived as good, but some felt the hotel was pricey for the services offered.

Pricing was mentioned as high, with corresponding expectations for breakfast and amenities.