Re Diego vs Similar Hotels

Room quality was often noted as less impressive than expected from photos, with some issues reported.

Mixed: some guests found rooms spacious and nice, while others described very small, outdated rooms with windows onto inner courtyards and cheap finishes; moderate score reflecting variability.

Some rooms reported as uncomfortable and not as described in photos.

Spacious and comfortable rooms in general, though some issues noted.

Several reviews highlighted cleanliness issues, including a bad odor and neglected room details.

Mixed mentions: some guests said the hotel was very clean, while others reported unpleasant smells and unacceptable linen/bath kit for a 4-star property; overall slightly below expected standard.

Issues with cleanliness mentioned in multiple reviews.

Multiple mentions of cleanliness issues, including dirtiness and mold.

Multiple reviews praised the convenient location near the train station and historical sites.

Excellent proximity to the train station and metro (frequently cited as a key positive), though several guests note the surrounding neighbourhood feels unsafe or unesthetic.

Conveniently located near the train station and historical center.

Some reviews mention a dangerous neighborhood but also convenient access to public transport.

Staff were consistently described as friendly and helpful across multiple reviews.

Generally praised: multiple comments highlight friendly, helpful staff and 'SUPERB' service; a few isolated reports of bored/slow reception or breakfast service issues but overall service is a clear strength.

Staff were friendly and helpful as noted in several reviews.

Staff is reported to be helpful and attentive.

Breakfast quality received mixed reviews; some items were not up to standard.

Breakfast and F&B frequently criticized (cheap breakfast, slow coffee service, plastic spoon, guests fetching cutlery), but complaints are about execution rather than absence of service—hence a moderate deduction.

Breakfast was praised with plenty of options available.

Breakfast generally good but with some complaints regarding variety and quality.

Amenities like breakfast in room and a lift were appreciated, but some improvements needed.

Several critiques: inadequate breakfast setup (guests having to fetch cutlery), lack of a proper bar/coffee corner, luggage room is a corridor; no major amenities praised strongly, so slightly below ideal.

Amenities met expectations but some areas need improvement.

Overall quality of amenities such as breakfast and room features was acceptable.

Generally good value considering location and basic offerings.

Multiple guests explicitly stated poor price-quality ratio and questioned the 4-star rating; score modestly reduced to reflect perceived overpricing versus offered quality.

Good price-quality ratio considering location and services.

Good balance of quality for the price paid, as noted in multiple reviews.