The Swan Hotel and Spa vs Similar Hotels

Issues with worn furniture, not receiving the booked room, and overall room conditions reported.

Rooms described as clean but need of some updates.

Mostly comfortable and spacious rooms with excellent views, but several mentions of dated decor, some unrefurbished rooms and a thin/uncomfortable fold-out mattress.

Rooms were mentioned as comfortable with some needing updates.

Several reviews mention the cleanliness issues, such as tatty bathroom doors and sticky residue.

Several mentions of poor hygiene and unclean carpets.

Consistently praised across reviews — rooms described as 'immaculate', 'clean' and 'tidy'; no significant cleanliness complaints noted.

Some reviews mentioned cleanliness issues, such as mold and a leaking shower.

Multiple reviews highlighted the excellent location and good walking areas.

Multiple reviews noted the great location, particularly for accessing local attractions.

Very strong theme in reviews — excellent lakeside location and views repeatedly highlighted as a main positive.

The hotel is described as quiet and away from tourist hustle, which is a positive aspect.

Mixed experiences mentioned, with some staff being good but slow service reported at times.

Staff were described as friendly and helpful, though some negative comments on specific interactions.

Generally strong: staff repeatedly described as welcoming, helpful and accommodating; however a few reports of poor hospitality and rude restaurant staff lower the score slightly.

Numerous reviews highlighted the friendliness and helpfulness of the staff.

Food quality was generally good, but there were significant service delays in the restaurant.

Mixed feedback; while some food was enjoyed, quality concerns noted.

Breakfast consistently praised as excellent with good choices; some criticisms of evening meal and a reported service issue at breakfast in one review.

Positive mentions of food quality, though breakfast comments were mixed.

Spa facilities were well-received, though some said improvements are needed.

Issues with pool and spa, but basic amenities mentioned positively.

Pool, spa, gardens and outdoor seating praised and described as 'brilliant' and 'perfect'; some amenity issues noted (steam room closed, noisy extractor fan).

Pool was noted to be too cold, affecting the enjoyment of amenities.

Guest felt that the stay was not worth the high cost, with complaints about the breakfast experience.

Good value for the price point mentioned in several reviews.

Mixed sentiment — several guests felt it was more expensive than expected for presentation; others felt the experience justified the price.

Certain food prices were considered high and service charges were automatic, suggesting mixed value.