Radisson Blu Hotel, Durban Umhlanga vs Similar Hotels

Some complaints about room size and discomfort experienced.

Mixed: comfortable beds and useful small kitchens reported, but some rooms/sections described as dingy (S section), problems with central aircon, missing iron/face cloths and variable room readiness at check-in.

Some rooms were reported to be small, with issues noted like stuck doors and shared water bottles.

Various guests admired the room comfort and cleanliness, though some had minor complaints.

General feedback indicates issues with cleanliness noted in specific reviews.

Mixed signals: several guests praised cleanliness and fresh-smelling facilities, but there are strong negative reports (notably cockroaches and some dingy areas) that lower the score.

Various reviews mentioned dirty bathrooms and unhygienic conditions.

While many reviews praised cleanliness, issues with cockroaches in one room impacted the score.

Location is praised for convenience and accessibility to attractions.

Very positive: convenient to amenities, great views (sea/balcony sightings), close to points of interest; tempered by noise from outside/construction and some security concerns in specific sections.

Multiple reviews praised the great location.

Multiple reviews highlighted the great location, being quiet and close to amenities.

Staff received numerous compliments for being helpful and respectful.

Consistently praised: staff repeatedly described as friendly, helpful and attentive (multiple mentions of specific staff providing exceptional service), though isolated check-in/staff behavior issues were noted.

Staff were noted to be friendly and providing good client service.

Many guests noted exceptional service, especially the helpfulness of staff and hosts.

Feedback indicated that food quality was mediocre at times.

Mixed reviews: breakfast is praised by several guests but seen as pricey; restaurant and room service had a number of complaints about quality or availability.

Breakfast options were found lacking by some guests.

Complaints about breakfast service and lack of options impacted the score.

Amenities were generally acceptable, though specific issues were noted.

Generally strong: pool, versatile facilities and useful in-room kitchens highlighted; some negatives such as pool placement behind lobby, lack of dedicated DSTV and lift navigation issues reduce perfection.

Limited amenities reported, such as no fridge or microwave in rooms.

Guests appreciated amenities like the pool but criticized the lack of microwaves.

Complaints about the perceived value compared to the price paid.

Perceived as somewhat weak by some guests: main complaint is expensive breakfast (several guests suggested eating out) and occasional shortcomings in room service versus price.

General sentiment reflects reasonable pricing but some felt it was not worth the money.

Most guests felt satisfied with the value, but some mentioned needing a better breakfast coordination.