The Excelton Hotel Palembang

Not a lot breakfast options ..

Everything was ok .. nothing I didn't like ..

Local breakfast was fairly good. Western dishes need improvement.

I had the first dinner meal, ox tail soup with rice, This was a total failure. We had to change room, when the bathroom was leaking. It was all rectified to get us have a good nice sleep.

The variety of breakfast menu is fantastic.

Nothing

The food

The breakfast

Fasilitas dan keramahan staf nya. Prosedur yang cepat saat check in. Pemenuhan permintaan costumer yang responsif dan cepat serta makanan yang cukup bervariasi dan enak serta harga breakfast yang cukup terjangkau

Nyaris tidak ada, cuma terkait tanjakan parkir di lantai P2 memang agak terjal sehingga kalau turun perlu manuver yang presisi agar mobil tidak baret, dan satu lagi klu bisa kamar club lantainya di karpet

The hotel was well equipped with swimming pool, gym, and complimentary breakfast, which we liked.

The greeter staff at the main entrance of the hotel were pleasant and helpful; however, one of the front desk staff was not pleasant and borderline rude when we asked for extra room keys. I should have taken her name down, but I was in a hurry and frankly quite surprised with her attitude that I just let it slide. That experience alone left a sour taste in our mouth. The rest of the staff were fine.

B’fast Is very good

New interior & luxurious Big bathroom & room Excellent service for hotel at sumatra area

Noise from alley & another room We can hear people talking , crying, screaming Small breakfast restaurant Small smoking room & hot

Good-sized room with a comfortable bed. Excellent breakfast

The airconditioning was too cold in the Piano Lounge

Club room was spacious and well equipped; bathroom was great.

Room layout of the corner Club room was not good; next time I would ask other than corner room.

The breakfast was included in the price and had a large variety of options. A (chief) waitress came to serve tea and coffee at the table and remembered the next morning what our specific preferences were. Though the entry of the hotel is located a bit cramped for cars, there is enough staff available to guide drivers and guarantee a smooth operation. The reception desk staff was also very helpful. English was no problem for them. No noise disturbance from outside the room.

The minibar was empty, we missed two smaller towels, the swimming pool was nice, but on both occasions we went it was very crowded, not making it a nice experience.

Smart hotel with pool on the top floor. Rooms well equipped and cool.air con. Or you dare cross the road there is a mini mart and KFC, there is also a pharmacy 50m away adjacent to the hotel. Hotel breakfast was included and had a great range of food with lovely machine coffee. I booked this hotel as it is 10 mins walk to the LRT and a 20 min ride to the airport. It is possible to walk but its rough going and difficult if you have anything more than a backpack. I used a taxi for the 5 min ride.

There are few decent hotels within walking distance of the LRT. It is possible if uou are used to walking along the street in Indonesian cities!!

The bed

They did not delver my laundry on time

Food, service, and cleaning room is very excellent.

Nothing.

breakfast was delucious, lot of variation of menu, traditional, western. modern building and room easy to reach, there is a spacious parking lot

nothing

Clean, modern, well equipped rooms with all the expected additional room services. The hotel interior and facilities were also clean, modern and high end. Breakfast buffet and restaurant had lots of choice and excellent quality food items available.

The rooms mini-bar never gets restocked so had to ask for item to brought to room.

Excelton has become my go to hotel every time I visit Palembang now. The staff is outstanding, wouldn’t think that level of service would be available in Palembang. Room was perfect, cozy and the restaurant also serves lovely food. We had a bit of a problem regarding our food but the Chef himself helped us and served the problem right away, we’re very impressed with the service and decided to stay there again a week later.

No airport shuttle unfortunately! Quite disappointing as we wanted to book one.

Clean and very helpful

Love the Club room, the bathtub perfect for family with children. The staff really friendly and helpful. I love the hotel having late breakfast for new year, really considerate since we wake up late. Will be one of my hotel list from now on. Continue the good work Excelton

The Pool, did not have area for kids, but they provide cute swimming tube for children. Breakfast, i really wish i can get a cappucino or latte.

The location is very central The AC was cold, bedroom was clean, and equipped with great quality amenities The view from the room facing the city was great The staffs were very friendly and helpful

Bed comfort and room

Bathroom smell, from the drain hole smell a whole day stay for 2 nighy, the staff already try to flush and drain, but still smell bad.

clean and has nice amenities.

walls are pretty thin so you hear whatever’s going on next door.

Super comfy and perfect stay for business trip, the breakfast are ready at 6 am so it was great since we need to leave early in the morning

the location is a little bit far from city centre

Excellent

Excellent

I haven't found any decent hotels in palembang. hotel the Exelton one of the worst , not clean ,

Nothing

The room has more space and the bed is so comfortable. The breakfast is also full

Location not so close to malls

comfortable

none

There were renovation at the swimming pool

Location and the Japanese restaurant within the hotel.

The variety of food served in the local resto on the ground floor.

The breakfast iwas excellent. The menu spread was superb. I enjoyed your local dishes.

No spa facility.

fasilitas epic

nothing

The TV channels are not stable. It went off when I was watching a movie.

great food

clean

Good location, near LRT station Comfortable mattress