The Capital Hotel Surabaya vs Similar Hotels

Room condition did not reflect a new hotel; issues with noise and comfort.

Room quality not specifically mentioned; assumed standard.

Rooms were often noted to be spacious, clean, and comfortable.

The room had issues with door access and unclear amenities.

Bathroom sink and fixtures dirty; specific cleanliness issues mentioned.

Negative sentiment regarding cleanliness, as the review mentioned 'Cleaness' as a con.

Some reviews indicated the room was not clean, and there were issues with cleanliness in the bathroom.

Room had no towels, amenities, and issues with TV remote; cleanliness could be improved.

Strategic location near various dining options.

Standard quality for this hotel tier, as there are no specific mentions.

Multiple reviews mentioned the convenient location near the city center.

Conveniently located next to shopping mart, beneficial for guests.

Staff responded quickly to issues and provided friendly service.

Standard quality for this hotel tier, as there are no specific mentions.

Many reviews praised the staff for being friendly, welcoming, and helpful.

Staff were pleasant and helpful, though some training is needed for specific personnel.

Breakfast quality declined; specific complaints mentioned.

Positive sentiment regarding breakfast; review mentioned 'The variety of the breakfast'.

Food quality could be improved per some reviews, particularly the breakfast options.

Breakfast buffet was excellent, but other food options were tasteless.

Limited amenities provided, such as no hand towels or hand soap.

Amenities not specifically mentioned; assumed standard.

Facilities were generally appreciated, though specific amenities like the gym were noted as being under renovation.

Basic amenities provided, but lack of water and quick service was disappointing.

Average value reflects experiences but could improve.

Value not specifically mentioned; assumed standard.

The hotel was described as offering good value for the price, though some exceptions were noted.

Price is cheap, but service and amenities may not meet expectations.