Mercure Makkah Aziziah vs Similar Hotels

The room was not as requested, and beds were not comfortable.

Rooms were noted to be beautiful but some comments mentioned uncomfortable beds.

Rooms generally clean but some mention issues with size for groups.

Rooms generally good, though some issues reported with furnishings and cleanliness.

The bathroom was not very clean.. there was hair in the sink.

Multiple reviews highlighted poor cleaning service, resulting in unpleasant odors.

Numerous reviews mention poor cleanliness, with specific issues highlighted.

Several reviews indicate cleanliness issues, particularly with room hygiene and amenities.

Well located with restaurants and markets within walking distance.

Centrally located, close to amenities, though a bit far from the main religious site.

The location is generally appreciated, with some concerns regarding distance from the Haram.

Location praised in multiple reviews for its proximity to restaurants and other services.

Staff are friendly and helpful, and specific mentions of helpful reception staff.

Staff received criticism for poor service and communication but some positive mentions about individual staff members.

Overall, the staff is described as very helpful and friendly.

Overall good service experiences mentioned, with staff being friendly and helpful.

Limited options in the coffee shop, need more food items.

Breakfast buffet received positive feedback but there were issues with requested items not being delivered.

Mixed reviews on breakfast quality and variety.

Food quality lacks variety, with some guests expressing dissatisfaction.

Shuttle service has limitations; some amenities are lacking.

Well-equipped with ample elevators and hotel supplies.

Amenities met expectations, although local dining options are limited.

Amenities noted to have some missing items which affects overall quality.

Cost of breakfast is reasonable, hotel is a good bargain.

Prices were considered reasonable for the services offered.

Guests feel the hotel offers good value for the price.

Expectations regarding price were slightly exceeded despite some cleanliness issues.