Elysian House - Kensington Serviced Apartments vs Similar Hotels

Flats are spacious, well decorated and have comfortable beds, but some furnishings need revamping and parts of the building/interior show wear (peeling wallpaper, creaky stairs).

Frequent complaints about small/basic rooms, limited natural light or windows facing a wall, small/uncomfortable beds and occasional AC problems; some rooms described as recently renovated and bathroom clean.

Rooms were described as tired and dated.

The club room was disappointing with a cigarette burn in the curtains.

Multiple guests reported dust, floors needing mopping, average/poor cleaning in places and housekeeping supplies stored in halls giving a slightly dirty impression.

Generally praised as very clean in many reviews ("Extremely clean", "muy limpio"), but some reports of poor cleaning and carpet/hair issues reduce the score.

Multiple mentions of dirty rooms and unpleasant odors in reviews.

The room stunk of cigarette smoke and appeared tired and shabby.

Consistently praised: excellent, extremely convenient location (opposite Natural History Museum / close to attractions), safe and easy access; some street-noise for certain rooms.

Consistently highlighted as excellent — close to Gloucester Road tube, parks and transport links; many reviewers cite the location as a main positive.

Location is noted as convenient and close to transport.

The proximity to the conference centre was a significant positive aspect.

Hosts and staff described as very responsive, accommodating and attentive with quick replies; limited on-site staffing (no reception) noted but service was otherwise reliable.

Staff repeatedly described as helpful, friendly and welcoming across multiple reviews (positive mentions in English, French, Arabic, Dutch), though a few service policy issues were noted (luggage policy, daily toiletries on request).

Staff were consistently described as pleasant and helpful.

The manager was dismissive of concerns and offered poor customer service.

Standard quality for this hotel tier.

Breakfast is described positively by some, but overall food is basic for others and occasional supply issues (e.g., milk availability) were reported.

Breakfast was decent but had room for improvement.

Bad choice of breakfast.

Guests noted missing or sparse items (glasses, dishes), no included air-conditioning (portable units available for extra fee and reported as ineffective) and generally older facilities.

Mixed: breakfast available and some positive notes, but lacking in-room fridge, no laundry facilities/service, small elevators and occasional maintenance issues; toiletries sometimes not provided unless requested.

Amenities present but some were lacking in quality.

Overall presentation of the hotel was good.

Several reviewers felt the location and size made the stay worth the price despite extra charges for some amenities; overall perceived as good value by many guests.

Several guests call it good or very affordable value for a central location, though at least one guest felt it was low value for the price.

Concerns about being overpriced and not living up to expectations.

Overpriced at £356 for one night and not worth the money.