M City Center Jalan Ampang Lakeview KLCC KL Tower Merdeka 118 TRX vs Similar Hotels

Amenities are complete, but some rooms were not adequately clean.

Rooms reported as clean and comfortable, with some positive mentions.

Rooms often described as spacious and well-equipped (kitchenette, AC, safe), but there are recurring reports of dated furniture, torn chairs, leaking toilets and variability in room size.

Room quality received mixed feedback; some discomfort was noted regarding beds and maintenance.

The second room was reported to be dusty and had a musty smell.

Generally perceived as clean; issues mentioned with cockroaches affect rating.

Mixed reports: many guests praised clean rooms, but several noted serious issues (blood stains on comforters, insects, moss in toilets, missed housekeeping for days).

Multiple mentions of dirty rooms and bathrooms negatively impacted cleanliness.

Good location with nearby shops and nice views.

Location is somewhat distant from the city center but manageable with taxis.

Generally convenient and central with easy access to supermarket and attractions; some guests noted road noise and that it is a bit far from the city centre for some.

Multiple reviews praised the central location and convenience.

Overall service was satisfactory, but there was a concern regarding the refund process.

Staff praised for friendliness and quick response; major positive sentiment.

Consistently positive: staff described as polite, courteous and helpful; staff accommodated requests, offered compensation (e.g., parking) and provided luggage storage.

Service complaints were noted but there were also positive sentiments regarding some staff interactions.

Not explicitly mentioned, assumed standard quality for this hotel tier.

Lack of breakfast options mentioned; affects perceived value.

Mixed to negative for breakfast: some guests enjoyed the buffet, but many reported limited variety, repetitive menus and issues when large tour groups were present.

No specific mentions; standard quality for this hotel tier.

Facilities in the house were very complete, allowing for cooking and laundry.

Positive mentions for pool, gym, and overall facilities; some unmet expectations.

Strong amenity set mentioned: large pool, good internet, parking, in-room kitchen facilities, drinking water filter and other conveniences reported positively.

Amenities like the pool and gym were well-received, but there were issues with maintenance.

Affordable pricing, though concerns about the deposit

Good pricing mentioned, relative to provided quality.

Several guests called the hotel good value and reasonably priced for room size; a minority felt it did not meet expected 4-star standards.

Great value for the price was a recurring theme among positive reviews.