Swiss Star Zurich University - Self Check-In vs Similar Hotels

Reports of noise, broken facilities, and poor quality of beds negatively impacted ratings.

Rooms suffered from poor maintenance: thin/ill-fitting bedding, shower/head problems, sheer curtains letting in light, and significant overheating with no AC or fan options.

Severe complaints about the condition of rooms and furniture.

Room size and condition received mixed reviews, with issues reported regarding maintenance.

Multiple reviews mentioned poor cleanliness and unpleasant odors.

Multiple guests reported the room was only 'semi clean' or outright unclean (stains on bedhead and floor); general maintenance and cleaning problems noted.

Multiple mentions of dirtiness and unacceptable conditions.

Multiple reviews indicated that the cleanliness was poor, with dirty rooms and unsatisfactory conditions.

Location is frequently highlighted as a positive aspect in several reviews.

Location praised by multiple reviewers as convenient, though some noted street noise and nearby restaurant smells — overall a strong location but noisy at night.

Good location mentioned in several reviews.

Location was described as convenient with access to public transport and local amenities.

Mixed experiences; while some reported issues, standard service levels for this hotel rating apply.

Mixed but with some clear positives: several guests found check-in easy and got automated codes; however there were complaints about lack of on-site staff, slow/unhelpful customer service in certain calls. Scored higher to reflect smooth self-service check-in mentioned while acknowledging hit-or-miss human support.

General issues with service but some positive mentions about assistance.

Service was noted to be lacking, especially in responsiveness to requests, but some positives in staff interactions.

No specific feedback was given, so standard quality for this hotel tier applies.

Not directly reviewed as a hotel service (no on-site F&B feedback); assigned the target overall rating.

Not mentioned directly in reviews, standard quality for this hotel tier.

No specific mention of food quality; however, breakfast was mentioned as nonexistent.

Basic amenities are available, but several broken or poorly maintained items were mentioned.

Key amenities lacking or in poor condition: no air-conditioning or fans, elevator often broken, very limited kitchenware and supplies, and missing basics like dish soap or sufficient utensils.

Limited amenities with some complaints about functionality.

Amenities were lacking, particularly in functionality and availability of equipment.

Given the issues encountered, many felt that value for money was lacking.

Several guests noted the property could be acceptable for a short stay ('one or two nights') if expectations are low; rated higher to reflect perceived value for short/ budget stays despite shortcomings.

Mixed sentiments regarding price vs. quality.

The price was considered fair given the location, despite the issues with other aspects.